Joseph Nguyen
Technology Sales
Fremont,CA
Summary
Strategic Enterprise Sales Executive
Experienced in driving revenue and market expansion for emerging infrastructure technologies, including Cloud, Network, Compute, and Storage. Passionate about solving complex business and technical challenges, translating them into impactful solutions that resonate with Enterprise clients. Proven ability to exceed sales targets by building trusted partnerships with C-level executives and aligning technology with business objectives.
Overview
14
14
years of professional experience
15
15
years of post-secondary education
Work History
Sr. Sales Specialist, Digital/Cloud Services
Equinix
2022.10 - Current
- 2024 120% quota attainment, managing a book of business generating $750,000 MRR. Deals ranged from general growth and expansion to large, strategic new deployments.
- Driving sales for Equinix' hybrid multi-cloud offerings, including Equinix Metal (Bare-metal CPU/GPU Servers, Storage as-a-Service, Networking as-a-Service), Network Edge, and API enabled Cloud Networking Service
- Penetrate net new businesses and to new business units within existing customer base by identifying strategic personas and crafting compelling outreach.
- Championed continuous improvement within the sales organization by mentoring, training, and general desire to foster a culture of learning and growth.
- Work closely with internal and external stakeholders on strategic account pursuits, including Product, Marketing, Channel, CSPs, and Integrated Technology partners.
- Provided valuable feedback on product development based on firsthand experience working closely with customers' needs.
Sales Executive
Megaport
2022.02 - 2022.10
- Increased new sales and revenue by delivering differentiated solution selling in Cloud, Network, and Security, by leveraging 8+ years of technical sales and engineering background
- Grew Channel Partner sales by building substantial relationships with Partner Agents, Data Center providers, MSPs, and Alliance partners by creating environment of trust, appreciation, and mutual incentives
- Initiated and organized technical workshops, with self created diagrams, case studies, and live demos for network of regional partners
Technology Architect - Cloud Connect
Lumen Technologies
2021.07 - 2022.02
- Supported over 100 Cloud Connect opportunities for Enterprise, Government and Channel sales organizations by understanding end users' requirements, creating, and presenting technical solutions throughout sales and delivery cycles.
- Learn and maintain in-depth knowledge of Lumen's Cloud Connect products and solutions, as well as Cloud Service Providers (AWS, Azure, Google, Oracle, IBM).
- Collaborate closely with Product and Sales Organizations to transfer Cloud Connect technology knowledge and customer buying trends, with goal of building solutions that meet both existing and future needs of our customers.
Solutions Architect
Lumen Technologies
2020.04 - 2021.08
- Prepare highly complex technical proposals and presentations. Provide broad scope responses to product and industry questions. Demonstrate advanced solution selling abilities and effective, pro-active customer communications to all levels of customer's management team.
- Analyze customers' business needs and develops short and long range strategies based on knowledge of customers' current communication network, equipment, and business. Independently complete highly difficult custom designs.
- Cultivate relationships with Strategic Partners. Coordinate between Business Units to align services and products to accomplish joint goals.
- Advises customers and Sales on technical aspects of company products including fit to customers' needs, features, availability, etc. Serves as mentor, team lead, and technical advisor to more junior colleagues by providing first level escalation, direction, and assistance. Actively involved in industry organizations and forums.
- Internal feedback loop to product and sales leadership teams on customer experience, product features/functionality, and service implementation/management. Provides training to internal groups.
- Escalation route for Sales Engineering Specialists - acts as customer advocate as necessary for pre-sales activities and minimal post-sales activities.
Senior Account Manager
CenturyLink
2019.01 - 2020.04
- Managed base of Large Enterprise and Strategic Enterprise customers. Responsible for cultivating relationships within customer organizations with goal of generating new business and growing existing revenue base.
- Exceeded annual quota. Grew revenue and sold new business to existing strategic enterprise customers, penetrated dark customers to close new deal, and identified strategic new logos to build relationship and close wedge deals and large deals.
- Trusted advisor and consultant to customers who are leveraging technology to accelerate their growth, launch new products, secure existing assets, or to meet various business unit goals and objectives.
- Oversee internal resources, monitor performance, troubleshoot and overcome obstacles with goal of providing positive customer experience.
Lead Sales Engineer
Level 3/CenturyLink
2015.03 - 2019.01
- Supported three Presidents Club sellers over three years. Built strong relationships to help penetrate deep into strategic enterprise accounts, elevating sales conversations to close large, complex deals.
- Pre-sales engineering and technical resource supporting Strategic enterprise customers in content, medical, and financial industries.
- Architect customized global networks to meet customers’ intermediate and long term business needs
- Demonstrate value add and industry differentiators of company solutions to audiences ranging from IT Managers to CTOs and COOs.
Service Delivery Manager III
Level 3
2014.03 - 2015.03
- Managed implementation of highly visible, global enterprise network solutions.
- Top rated Customer Satisfaction scores in high pressure, fast paced Customer Service environment.
- Active role in training and process development/improvement in coordination with Business Process Improvement teams.
Service Delivery Manager
Zayo Group
2013.03 - 2014.03
- Specialized in service delivery of Direct Internet Access solutions of major accounts, totaling upwards of $100k monthly recurring revenue.
- Designed and maintained Wiki page for IP Product group. Wiki was used as IP Product resource guide, process documentation, document library, and event handling guide.
Customer Care Manager
Global Crossing
2011.05 - 2013.03
- Responsible for overseeing overall customer post-sale experience. This includes, but is not limited to: Project accuracy, on-time delivery, and customer communications.
- Identified process gaps and worked with multiple internal teams to develop, document, and implement improved processes and workflows.
Education
Bachelor of Science -
Michigan State University
East Lansing, MI 2006.08 - 2021.05
Skills
Technical Sales Solution Selling Negotiating Pipeline Management Account Management Business development and planning Business networking Client acquisition Territory expansion Relationship building Account penetration Upselling and cross selling IaaS - Compute, Storage, Networking Security IP Networks Hybrid Multi-Cloud AI/ML Data Centers SD-WAN AWS Azure GCP VMware Data Storage Kubernetes DevOps GPU HCI
Timeline
Sr. Sales Specialist, Digital/Cloud Services
Equinix
2022.10 - Current
Sales Executive
Megaport
2022.02 - 2022.10
Technology Architect - Cloud Connect
Lumen Technologies
2021.07 - 2022.02
Solutions Architect
Lumen Technologies
2020.04 - 2021.08
Senior Account Manager
CenturyLink
2019.01 - 2020.04
Lead Sales Engineer
Level 3/CenturyLink
2015.03 - 2019.01
Service Delivery Manager III
Level 3
2014.03 - 2015.03
Service Delivery Manager
Zayo Group
2013.03 - 2014.03
Customer Care Manager
Global Crossing
2011.05 - 2013.03
Bachelor of Science -
Michigan State University
2006.08 - 2021.05