Joseph Nguyen
Westminster,CA
Summary
Dynamic and results-driven professional with experience at McDonald's, excelling in customer service and conflict resolution. Proven ability to train and mentor team members while maintaining high standards of transaction handling. Recognized for building strong relationships and delivering exceptional customer assistance in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier/Crew Member
McDonald's
Huntington Beach, California
02.2023 - 05.2024
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered phone calls to assist customers with questions and orders.
- Built and maintained productive relationships with employees.
- Helped customers find specific products, answered questions, and offered product advice.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Worked closely with front-end staff to assist customers.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Resolved customer complaints in a professional manner.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
Student Office Assistant
Golden West College
Huntington Beach, California
08.2021 - 06.2022
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Assisted students with registration forms and questions regarding their classes.
- Organized and scheduled meetings and appointments for management.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Informed students of upcoming events on campus such as lectures, workshops, meetings.
- Answered and directed phone calls to appropriate staff members.
Education
California State Long Beach
Long Beach, CA06-2027
Computer Science
Golden West College
Huntington Beach, CA06-2025
Skills
- Technical support
- Problem solving
- Team collaboration
- Time management
- Transaction handling
- Customer service excellence
- Conflict resolution
- Refunds and exchanges
- Basic accounting
- Interpersonal communication
- Customer assistance
- Professional demeanor
- Patience and empathy
- Customer service
Certification
California Food Handlers
National Restaurant Association
Certificate number - 5676117
EXP date- 6/8/2025
Languages
Vietnamese
Professional
Timeline
Cashier/Crew Member
McDonald's
02.2023 - 05.2024
Student Office Assistant
Golden West College
08.2021 - 06.2022
California State Long Beach
Computer Science
Golden West College