Joseph Nichols
Beaverton,OR
Summary
Dynamic professional with a proven track record in behavior health assessment and customer consultation, notably at Cascadia Behavioral Health. Excelled in fostering client relationships, enhancing satisfaction, and leading staff training. Skilled in multicultural competence and professional ethics, achieving significant improvements in client care and operational effectiveness.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Qualified Mental Health Associate and Floor Lead
Cascadia Behavioral Health
09.2022 - Current
- Developed rapport with diverse clientele using cultural awareness and sensitivity towards each individual''s unique background and experiences.
- Improved client satisfaction by providing compassionate and empathetic support during activities of daily living and through Primary Treatment Coordination.
- Conducted thorough initial assessments of new clients, identifying key areas of concern to inform appropriate treatment planning.
- Maintained detailed case notes documenting each resident's progress while adhering to strict confidentiality guidelines.
Pest Control Route Manager
Orkin Pest Control
09.2018 - 04.2021
- Enhanced customer satisfaction by resolving service issues promptly and professionally.
- Conducted driver ride-alongs and observations to evaluate and improve driver performance.
- Monitored daily operations and routes to resolve issues and drive operational effectiveness.
- Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.
Real Estate Broker and Buyer and Seller Consultant
Windermere Real Estate Manito
09.1995 - 07.2013
- Cultivated lasting relationships with past clients through consistent follow-up contact to support their ongoing real estate needs or concerns.
- Negotiated favorable contract terms for clients by effectively leveraging market knowledge, and utilized strong communication skills.
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Facilitated successful negotiations between buyers and sellers to reach mutually beneficial agreements in a timely manner.
Education
European History
Washington State University
Pullman, WAHigh School Diploma -
Lewis And Clark High School
Spokane, WASkills
- Mental health evaluation
- Customer consultation
- Lead generation
- Professional ethics
- Client advocacy
- Staff training
- Multicultural competence
- Suicide prevention
Accomplishments
- Collaborated with the treatment team on therapeutic treatment plans.
- Supervised eight staff as Floor Lead
- Utilized skills and interventions for de-escalation and conflict management.
Certification
- Qualified Mental Health Associate (QMHA)
- Certified Recovery Mentor (CRM)
- Certificate of graduation from The Harbor, Portland Rescue Mission
- Certificate of completion for The Genesis Process
- Two certificates for graduation Salvation Army Adult Recovery Centers, from Seattle Wa and Portland OR
- Pest Control license, OR
- Real Estate license, WA
Timeline
Qualified Mental Health Associate and Floor Lead
Cascadia Behavioral Health
09.2022 - Current
Pest Control Route Manager
Orkin Pest Control
09.2018 - 04.2021
Real Estate Broker and Buyer and Seller Consultant
Windermere Real Estate Manito
09.1995 - 07.2013
European History
Washington State University
High School Diploma -
Lewis And Clark High School
Similar Profiles
Thana TaftThana Taft
Mental Health Aide at Cascadia Behavioral HealthMental Health Aide at Cascadia Behavioral Health
Sierra KelleySierra Kelley
Medical Assistant at Cascadia Behavioral HealthcareMedical Assistant at Cascadia Behavioral Healthcare
Issac AbernethyIssac Abernethy
ICM Case manager/skills trainer at Cascadia Health CareICM Case manager/skills trainer at Cascadia Health Care