Joseph Nickell

• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Responded to telephone and in-person requests for information.
• Followed up with existing customers to provide additional support and address concerns.
• Provided sales and customer service assistance to walk-in traffic
• Maximized customer retention by resolving issues quickly.

Planned operations to effectively cover all needs while controlling costs and maximizing service.

Provided staff members with the support and training to achieve top client satisfaction.

Ensured superior customer experience by addressing customer concerns,demonstrating empathy and resolving problems swiftly.

Fostered a positive work environment by consistently treating employees and customers with respect and consideration.

Increased profit margins year-to-year and ensured payroll dollars where acceptable with company standards.

Oversaw three service departments profit,loss and budgeting.

Monitored and evaluated teams,identifying and targeting opportunities for improvement.

Maintained CSI scores in the top 10% of Mitsubishi dealerships.

Trained new and existing staff on day-to-day operations and specific job duties.

Provided staff members with the support and training to achieve client satisfaction.

Maintained a Fix it Right score at 100% for 12 months.

Maintained customer relations to ensure long term growth in sales and profit.

Ensured profit margins and payroll dollars where acceptable with company standards.