Joseph Nickles
Plano,TX
Summary
An aspiring Field Technician seeking an opportunity in IT with a technology focused company. Seeking to leverage post-secondary education and 6 years of customer service experience to support customer needs.
Overview
6
6
years of professional experience
Work History
Raising Cane's Chicken Fingers
Certified Trainer
09.2022 - Current
- Oversee restaurant operations when required
- Provide high-level customer service
- Problem solve to meet customer satisfaction
- Ensure quality product to company standards
- Handle cash and credit transactions
- Administer new hire training
- Contribute to new hire documentation
- Supervise and adhere to quality standards
- Minimize labor costs
Raising Cane's Chicken Fingers
Shift Manager, Certified Trainer, Bird Specialist
06.2018 - 05.2022
- Oversaw restaurant operations
- Provided high-level customer service
- Problem solved to meet customer satisfaction
- Responsible for crew and customer safety
- Ensured quality product to company standards
- Monitored and managed money
- Prepared deposits
- Administered new hire training
- Manged new hire documentation
- Ensured product quantity control
- Supervised and adhered to quality standards
- Minimized labor costs
Education
Bachelor of Science - Cybersecurity
Collin College
McKinney, TX 05.2001 -
Associate of Applied Science - Information Systems Cybersecurity
Collin College
McKinney 05.2001 -
High School Diploma -
Allen High School
Allen, TX 05.2001 -
Skills
Effective in high stress environments
Proficient in Microsoft Word and Outlook
Experienced in PC troubleshooting, installation and configuration
Basic knowledge of security administration
Skilled with Micros and Aloha POS
Seasoned trainer and mentor
Self-motivated
Problem solver
Team player
Accomplishments
- Information Systems Cybersecurity
- Cybersecurity Infrastructure Technician
Timeline
Raising Cane's Chicken Fingers
Certified Trainer
09.2022 - Current
Raising Cane's Chicken Fingers
Shift Manager, Certified Trainer, Bird Specialist
06.2018 - 05.2022
Bachelor of Science - Cybersecurity
Collin College
05.2001 -
Associate of Applied Science - Information Systems Cybersecurity
Collin College
05.2001 -
High School Diploma -
Allen High School
05.2001 -
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