Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Affiliations
Timeline
Generic

Joseph Nilvo

Los Lunas

Summary

Dynamic professional with a proven track record in food service and management at Joe's Hot Dogs and Joe's Barber Shop. Expert in menu development and sanitation procedures, enhancing customer satisfaction through efficient service. Strong communicator and team leader, consistently achieving high client retention and operational excellence.

Experienced with sales strategy development and team leadership. Utilizes effective communication and motivational techniques to inspire high performance within team. Track record of achieving sales goals and fostering collaborative and dynamic work environment.

Knowledgeable Sales Manager with proven track record leading sales teams to success. Leveraged strategic planning and motivational leadership to achieve significant sales milestones and foster collaborative team environment. Demonstrated ability in sales strategy development and effective team management.

Sales professional with robust background in leading sales teams to drive results and exceed targets. Known for strong leadership and focus on team collaboration, ensuring adaptability to changing market conditions. Expertise in sales strategy and team development, combined with reliable and results-oriented approach.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Food Truck Operator

Joe's Hot Dogs
08.2020 - Current
  • Greeted customers, answered menu questions and responded to complaints.
  • Increased customer satisfaction by providing efficient and friendly service in a fast-paced food truck environment.
  • Accepted orders and packed food for takeout and delivery.
  • Ensured cleanliness and safety within food truck, adhering to local health department guidelines.
  • Enhanced overall efficiency with thorough knowledge of menu offerings, ingredients, and allergen information.
  • Assisted food prep and assembly on line and served 80-100 customers per day.
  • Planned daily menus and prepped food for service.
  • Reduced wait times for customers by implementing effective workflows for order preparation and delivery within the food truck space.

Barbershop Manager

Joe's Barber Shop
03.2014 - 04.2021
  • Managed daily operations for a smooth barbershop experience and enhanced client retention.
  • Fostered a positive work atmosphere by promoting open communication amongst staff members leading to increased collaboration.
  • Implemented marketing strategies to promote the barbershop''s services and increase foot traffic.
  • Conducted regular performance evaluations for continuous employee improvement, enhancing overall service quality.
  • Implemented social media campaigns that showcased the barbershop''s workmanship, leading to increased online engagement from potential clients.
  • Oversaw financial management tasks such as budget creation, expense tracking, and cash flow monitoring for optimal business performance.
  • Mentored junior employees to foster growth within the company, increasing staff retention rates.
  • Participated in community outreach events to establish the barbershop as a local business leader and increase brand awareness.

Sales Manager

Independent Natural Food Brokers
01.2010 - 03.2014
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.

Sales Representative

New Connections Marketing Group
09.2008 - 01.2012
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.

Sales Representative Team Leader

Presence Marketing/Dynamic Presence
09.2004 - 09.2008
  • Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
  • Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
  • Established a positive work environment through clear communication, encouragement, and recognition of achievements.
  • Actively participated in industry conferences as both an attendee and speaker to further develop professional network connections.
  • Maintained a strong understanding of competitor offerings, enabling the team to better position our products and services in the market.
  • Developed new business opportunities by prospecting potential clients and presenting product benefits.

Education

Associate of Applied Science - General Studies

University of New Mexico
Albuquerque, NM
05-1992

Skills

  • Food preparation
  • Allergy awareness
  • Menu development
  • Supply ordering
  • Social media promotion
  • Scheduling staff
  • Sanitation procedures
  • Permit acquisition

Accomplishments

  • Supervised team of 12 staff members.
  • Achieved sales quotas through effectively helping with sales presentations.
  • Collaborated with team of 10 in the development of product distribution through Co-op warehouse.
  • Achieved higher sales by completing sales calls with accuracy and efficiency.

Certification

  • Licensed Barber 2002-Present
  • Food Service Manager 2020-Present

Languages

Italian
Native or Bilingual

Interests

  • Cooking
  • I enjoy helping others and giving back to the community
  • Enjoy participating in weight training and running for overall physical and mental well-being

Affiliations

  • Knights of Columbus
  • United States Air Force Veteran
  • United States Army Veteran

Timeline

Food Truck Operator

Joe's Hot Dogs
08.2020 - Current

Barbershop Manager

Joe's Barber Shop
03.2014 - 04.2021

Sales Manager

Independent Natural Food Brokers
01.2010 - 03.2014

Sales Representative

New Connections Marketing Group
09.2008 - 01.2012

Sales Representative Team Leader

Presence Marketing/Dynamic Presence
09.2004 - 09.2008

Associate of Applied Science - General Studies

University of New Mexico

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