Summary
Overview
Work History
Education
Skills
Timeline
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Joseph Nitz

1605 NW 69th Ave,FL

Summary

Accomplished District Service Manager at Penske Truck Leasing, adept in leadership mentoring and strategic business planning. Spearheaded quality control initiatives, enhancing customer satisfaction by 30%. Skilled in vendor management and crisis resolution, I excel in fostering team cohesion and driving revenue growth through innovative solutions.

Overview

19
19
years of professional experience

Work History

District Service Manager

Penske Truck Leasing
04.2024 - Current
  • Met with customers to discuss service needs and offer available solutions.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Negotiated with vendors to secure best prices for parts and supplies.
  • Monitored service staff performance and provided feedback for improvement.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Analyzed service reports to identify areas of improvement.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Launched quality assurance practices for each phase of development
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established team priorities, maintained schedules and monitored performance.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

Branch Service Manager

Penske Truck Leasing
03.2021 - 04.2024
  • Handled customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch.
  • Coached staff to improve efficiency and revenue with more effective procedures and approaches.
  • Scheduled work flow
  • Managed KPI's
  • Managed training employee's
  • Improved process
  • recruiting and hiring
  • Maintain inventory

Branch Service Manager

Penske Truck Leasing
03.2016 - 03.2021
  • Handled customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch.
  • Coached staff to improve efficiency and revenue with more effective procedures and approaches.
  • Scheduled work flow
  • Managed KPI's
  • Managed training employee's
  • Improved process
  • recruiting and hiring
  • Maintain inventory

Diesel Mechanic

Coca-Cola
05.2006 - 03.2016
  • Troubleshot and diagnosed problems with brakes, steering, and transmissions.
  • Performed preventive maintenance on engines, transmissions, tires, and other vehicle systems.
  • Ordered parts necessary for vehicle repairs and new installations.
  • Inspected vehicle systems to assess function and uncover defects.
  • Installed new systems and components in vehicles.
  • Used specialty equipment, standard tools, and gauges to complete assessments and repairs.
  • Documented findings and actions taken.
  • Disassembled and repaired diesel engines in automobiles, trucks, buses, and construction vehicles.
  • Completed checklist of fluid levels, air filter, tire pressure, and more as part of service orders.
  • Installed and adjusted fuel injection systems and turbochargers to enhance vehicle performance.
  • Examined engines, transmissions and vehicle systems to diagnose issues.
  • Tested and adjusted engines to foster proper performance.
  • Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
  • Diagnosed and repaired diesel engines to restore functionality in heavy-duty vehicles.
  • Inspected and adjusted brakes, steering systems and wheel bearings to address related issues.
  • Assessed equipment for damage, wear, battery life, and fluid levels.
  • Performed preventive maintenance on diesel engines, preventing malfunctions.
  • Replaced and repaired fuel injection systems for diesel engines in buses and trucks.
  • Conducted full operational compliance inspections before releasing vehicles for use.

Education

High School Diploma -

Wheaton North
Wheaton, IL

Skills

  • Leadership mentoring
  • Changed implementation
  • Strategic business planning
  • Productivity monitoring
  • Waste control
  • Forecasting
  • Team scheduling
  • Coaching and mentorship
  • Reporting and documentation
  • Marketing strategy
  • Process Optimization
  • Multitasking Abilities
  • Performance Management
  • Time management abilities
  • Communication Skills
  • Vendor Management
  • Cost Reduction
  • Crisis Management
  • Quality Control
  • Revenue Growth
  • Problem-solving aptitude
  • Team building
  • Customer Relations
  • Conflict Resolution
  • Plan projects
  • Project Management

Timeline

District Service Manager

Penske Truck Leasing
04.2024 - Current

Branch Service Manager

Penske Truck Leasing
03.2021 - 04.2024

Branch Service Manager

Penske Truck Leasing
03.2016 - 03.2021

Diesel Mechanic

Coca-Cola
05.2006 - 03.2016

High School Diploma -

Wheaton North

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