Joseph Nixon, Jr.
Augusta,GA
Summary
Accomplished Nightshift Stocking Manager at Lowes Home Improvement Stores, adept in team leadership and complex problem-solving. Enhanced customer satisfaction and employee productivity, achieving departmental goals through strategic planning and performance management. Skilled in negotiation and verbal communication, consistently maximized team performance and profitability.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Nightshift Stocking Manager
Lowes Home Improvement Stores
03.2007 - 05.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Sales Associate
Advanced Auto Parts
02.2021 - 06.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Lucy Craft Laney High School
Augusta, GA05.1987
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Performance Management
- Staff Development
- Sales management
- Negotiation
Certification
Forklift operator-Certified
Safety trainer-Certified
Timeline
Sales Associate
Advanced Auto Parts
02.2021 - 06.2021
Nightshift Stocking Manager
Lowes Home Improvement Stores
03.2007 - 05.2024
High School Diploma -
Lucy Craft Laney High School