JOSEPH NOWAK
Milwaukee,WI
Summary
Hospitality Professional with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Versed in planning daily operations. Skilled at successfully overseeing staffing and inventory management.
Overview
8
8
years of professional experience
Work History
Director of Banquets
Marcus Hotels & Resorts
Milwaukee, WI
03.2024 - Current
- Coordinated and monitored banquet operations to ensure quality service standards were met.
- Developed and implemented cost control systems to ensure efficient use of resources while maintaining high standards of product quality.
- Provided leadership and direction to banquet staff in order to maintain a high level of customer satisfaction.
Banquet Manager
Marcus Hotels & Resorts
Milwaukee, WI
03.2021 - 03.2024
- Hired, trained, scheduled and supervised staff for banquets.
- Implemented procedures for ordering supplies, equipment, and food items as needed for events.
- Ensured proper set up and tear down of banquet areas prior to and after functions.
Event Coordinator
Big Als
Vancouver, WA
11.2019 - 09.2021
- Coordinated with internal teams to ensure timely delivery of products and services for events.
- Tracked payments, balances and registrations for various events.
- Provided on-site support during the day of the event including problem solving if necessary.
Bar Manager
Pabst
Milwaukee, WI
02.2016 - 09.2020
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
Education
IT -
University of Wisconsin
03.2015
Skills
- Hospitality Management
- Schedule Coordination
- Venue Coordination
- Employee Development
- Vendor Relationships
- Client Relationships
- Labor and Overhead Cost Estimation
- Cost Control
- Food Safety
- Liquor Law Compliance
- Purchasing
- Billing and Payment Processing
- Inventory Control
- Time Management
Timeline
Director of Banquets
Marcus Hotels & Resorts
03.2024 - Current
Banquet Manager
Marcus Hotels & Resorts
03.2021 - 03.2024
Event Coordinator
Big Als
11.2019 - 09.2021
Bar Manager
Pabst
02.2016 - 09.2020
IT -
University of Wisconsin
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