Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joseph OBrien

St Louis,Missouri

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

11
11
years of professional experience

Work History

Service Desk Analyst

GFI Digital Inc
10.2022 - 09.2024
  • Use of remote management software (Connectwise)
  • Administrating Desktop and Laptop systems
  • Managing and supporting Technical problems via phone, email, IM or text
  • Troubleshooting software and hardware issues
  • Administrating Office 365 tenets
  • Administrating Windows, Mac OS, and mobile devices
  • Managing 3rd party software (Adobe, QuickBooks, Meraki)

Data Technician

STL Communications
01.2020 - 10.2022
  • Use of remote management software (Connectwise)
  • Administrating Desktop and Laptop systems
  • Managing and supporting Technical problems via phone, email, IM or text
  • Troubleshooting software and hardware issues
  • Administrating Office 365 tenets
  • Administrating Windows, Mac OS, and Linux systems
  • Managing 3rd party software (Adobe, QuickBooks, Veeam)
  • Managing Netsapiens Voip phone system

Store Manager

Kirkwood Pop Co
01.2019 - 12.2019
  • Customer Service
  • Sales
  • Inventory management
  • Leading team members
  • Coming up and testing new Flavors

Store Manager

Poptions Popcorn
09.2013 - 01.2019
  • Trained new employees, opened and closed store, handled total sales, built satisfied customer relationships
  • Managed a Team employees to produce, package, and sell product in times of high volume orders
  • Assisted the Implementation of new techology in order to increase efficacy

Education

Associate of Arts - Computer Science

Saint Louis Community College
St Louis, MO

High School Diploma -

Kirkwood Sr. High School
Kirkwood, MO
05.2014

Skills

  • Technical Support
  • Escalation management
  • Remote Support
  • Hardware support
  • Customer Service
  • Desktop support
  • Windows, Mac, and Linux support

Timeline

Service Desk Analyst

GFI Digital Inc
10.2022 - 09.2024

Data Technician

STL Communications
01.2020 - 10.2022

Store Manager

Kirkwood Pop Co
01.2019 - 12.2019

Store Manager

Poptions Popcorn
09.2013 - 01.2019

Associate of Arts - Computer Science

Saint Louis Community College

High School Diploma -

Kirkwood Sr. High School

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