JOSEPH J O'FARRELL III
Butler,WI
Summary
Experienced software support engineer at Messer Cutting, recognized for expertise in SQL Server solutions and customer relationship management. Successfully drove software sales exceeding $1 million by providing tailored solutions and comprehensive training. Proficient in technical troubleshooting and building strong client partnerships to facilitate business growth.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Software Support Engineer
Messer Cutting
Menomonee Falls, WI
09.2024 - 03.2026
- Collaborated with customers to develop tailored software solutions addressing specific needs.
- Interacted with clients to assess software requirements and deliver personalized solutions.
- Coordinated software installations utilizing SQL Server for optimal performance.
- Provided networking support for Messer’s software and cloud applications.
- Facilitated remote and onsite training on Messer CNC machine operation and CAD/CAM programming.
- Collaborated with customers and Messer’s software vendor for commissioning through Salesforce.
- Collected customer feedback to identify and prioritize sellable features for Messer Software.
- Developed and implemented software sales strategies to meet business goals.
- Sold over 1 million dollars annually in Omniwin Software sales
Application Support Engineer (Control M)
BETANXT
Brookfield, WI
11.2020 - 06.2024
- Monitored four regions of Control M for twenty plus clients including Stifel and Baird.
- Developed solutions leveraging Control M to enhance file efficiency, directly addressing business needs.
- Executed and scheduled Control M jobs to meet business demands.
- Manipulated Control M job parameters 'on the fly' in order to mitigate impacts of system issues.
- Coordinated cross-functional teams to troubleshoot system failures, ensuring minimal disruption to operations.
- Collaborated with BMC to optimize Control M setup and design, improving overall system performance.
- Worked with IBM Management to consult on hardware and software improvements and issues.
- Used IBM Mainframe using FTP to troubleshoot and run jobs manually.
- Created detailed documentation for offshore so they could properly execute Control M tasks.
- Drafted business requirements for Control M code changes for financial clients.
- Position transitioned to Bangalore, India on June 27, 2024
Systems Analyst – Credit Systems
Kohl’s Department Stores
Menomonee Falls, WI
10.2015 - 09.2020
- Executed large system changes through batch processes impacting over 1000 accounts.
- Coordinated backend parameter changes, drafting requirements and overseeing testing to ensure quality.
- Provided expertise in new technical product options and presented findings to upper management.
- Implemented process improvements in systems to enhance agent productivity.
- Researched and solved business process issues including root cause analysis.
- Acted as liaison and translator between business and Kohl's Technology.
- Facilitated production code releases during off hours to ensure success.
- Worked as a subject matter expert for the QA Team so testing is concise and valued.
- Drafted detailed documentation on Credit System processes used for support and training.
- Created security profiles and settings for the credit system to meet business needs and regulatory requirements.
- Designed and coded the 22 million Kohl's Charge Statements every month to make sure all marketing and regulatory initiatives are met.
- Programmed 141+ letters that were sent to customers for various reasons like collections or coupons.
- Provided technical analysis and researched requirements from Project Management Team.
Software Test Analyst – Credit Systems
Kohl’s Department Stores
Menomonee Falls, WI
07.2011 - 10.2015
- Coordinated with managers to allocate UAT tasks.
- Audit UAT test scripts for accuracy and completion status.
- Validate and report defects to IT partners.
- Maintained production validation scripts for new code releases.
- Coordinated UAT region data refresh, ensuring data remained current and usable.
- Gathered POS testing data and set up POS lab times for UAT testing.
- Delivered regular updates on testing status to UAT team and upper management.
- Drafted communications to the business for new code release and system outages.
- Point of contact between UAT and the Project Analysts.
Senior Technical Lead – Credit Systems
Kohl’s Department Stores
Menomonee Falls, WI
08.2008 - 07.2011
- Built reputation as Credit System subject matter expert, guiding team on system complexities.
- Provided second level technical support to Credit System users.
- Reviewed new project business requirements to verify proper system needs were met.
- Delivered detailed test scripts to IS, ensuring new code and applications functioned correctly.
- Led training sessions for new Credit System Technical Leads, improving their technical proficiency.
- Tested new applications in Tandem UAT region utilizing SQL and TACL coding skills.
- Created ad-hoc reports for Credit utilizing SQL, Access and Excel.
- Stretched to Software Test Analyst role on Dodd Frank Project which required full disclosure on all credit denial letters.
Kohls - POS Software Support
Teksystems
Brookfield, Wisconsin
02.2008 - 08.2008
- Monitored Netcool messages from store servers, resolving issues to maintain system uptime.
- Examined RemoteWare for any issues with software applied to the store servers.
- Developed follow-up system ensuring timely resolution of store system problems, reducing recurrence.
- Cultivated strong relationship with NCR, ensuring accountability to service level agreements for improved service delivery.
- Participated in various projects including 2008 Server Swap, New Store System Installation and POS NG2 software upgrade.
- Adapted scheduling and job duties to meet project demands.
Transfer Coordinator
US Bank
Milwaukee, Wisconsin
03.1999 - 02.2008
- Facilitated large security account transfers between financial institutions using VB scripts, proprietary software, Access and Excel.
- Coordinated front-end processing of incoming security transfer and transaction requests to enhance workflow efficiency.
- Tracked security transfer request progress using a Lotus Notes Database to ensure timely processing.
- Used SQL and Access to make customer account data easier to view and work with for front office administrators and contra firms.
- Developed creative technology solutions for US Bank Trust Administrators to address security transfer issues.
Education
MCDBA program -
Techskills LLC
Brookfield, Wisconsin01-2011
MCSA program -
Techskills LLC
Brookfield, Wisconsin01-2008
Bachelors of Fine Arts - Media Arts
Attended Long Island University
Brooklyn, New YorkSkills
- SQL Server
- SQL Databases
- Software solutions
- Software Sales Leader
- Technical troubleshooting
- Monitoring solutions
- Control M
- Remote access tools
- UNIX
- MQ Channels
- Cloud infrastructure
- Networking Protocols
- HTML
- Crystal Reports
- Customer relationship management
- Customer support
- Training facilitation
- Job scheduling
- Customer support
Certification
- Microsoft Certified SQL Database Administrator (MCDBA)
- Microsoft Certified XP Professional
- Microsoft Certified 2003 Server
- Microsoft Certified Systems Administrator (MCSA)
- BMC Control M Training
- Network +
- Microsoft Certified SQL Server 2005
- Microsoft Certified 2003 Server Infrastructure
- A+
Knowledge Base
- SQL Database
- Tandem / MR Win
- FTP
- Tivoli Netcool
- Remote Desktop
- Control M
- PGP Encryption
- UNIX
- Crystal Reports
- Active Directory
- HTML
- MQ Channels
- TACL
- CICSP1 (Green Screen)
- Networking Protocols
- IBM AIX Mainframe
Timeline
Software Support Engineer
Messer Cutting
09.2024 - 03.2026
Application Support Engineer (Control M)
BETANXT
11.2020 - 06.2024
Systems Analyst – Credit Systems
Kohl’s Department Stores
10.2015 - 09.2020
Software Test Analyst – Credit Systems
Kohl’s Department Stores
07.2011 - 10.2015
Senior Technical Lead – Credit Systems
Kohl’s Department Stores
08.2008 - 07.2011
Kohls - POS Software Support
Teksystems
02.2008 - 08.2008
Transfer Coordinator
US Bank
03.1999 - 02.2008
MCDBA program -
Techskills LLC
MCSA program -
Techskills LLC
Bachelors of Fine Arts - Media Arts
Attended Long Island University