Summary
Overview
Work History
Education
Skills
Timeline
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Joseph O'Leary

Jackson,NJ

Summary

Experienced and Accomplished Engineering & Business Development Professional with 23 years of Carrier Based experience with Pre-& Post sales design and relationship development skill sets in a wide range of Cloud, Network & Premise Technologies encompassing Voice, Video, Mobility, Application services from a Technical and Business Development standpoint. Career Experience Overview: Sales, Sales & Account Management, Sales Engineering, Product Marketing & Development, Mentoring & Leadership, Solutions Provider, Project Management & Implementation skills, Interpersonal Skills, Focused Customer Service experience, Seasoned Presenter to the "C" level audiences. Internal Auditing and Financial Consolidation skill sets from previous financial positions held. Specialties: Technology Skills & Experience: Cloud Based services (CDN, Security Services, UC, ERP, Architectural design), Wireless Mobility Solutions, IOT,EMM ,Mobility Security Application Management, Network Integration, SD-WAN, WANX, MPLS, Internet services, , DWDM, Metro Ethernet (switched & dedicated), Managed Network & Security Services, Managed Hosting, Remote Application Management, Datacenter Services, Unified Communications , VoIP . Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.

Overview

35
35
years of professional experience

Work History

Strategic Account Lead

AT&T
05.2022 - Current
  • Hyperscaler SI Channel for DXC and now Tata Consultancy Services
  • Maintained, managed, and grew account modules by providing Go to Market strategic initiatives by enhancing my customers existing product line with AT&T core services
  • Forecasted, implemented, and managed projects throughout the full sales cycle
  • Networked and generated new sales opportunities within my client end needs tapping into AT&T product portfolio to provide integrated solutions to the end user
  • Specialized in customer advocacy, partnered with service and project management organizations to ensure customer satisfaction.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Set clear sales goals to identify activities and behaviors to advance sales process and close deals.

Technical Solutions Consultant

AT&T
12.2020 - 05.2022
  • For, Fiber Solutions Northeast Region accounts in the Global, National Business and Omni Channel
  • Supporting NYC Mid-Atlantic Region Fiber Account Team in Technical and Business Development with customers
  • Supported Services include Fiber Based solutions, AT&T Managed Security, Unified Communications, Network infrastructure managed solutions
  • In addition to supporting Traditional Fiber services such as MPLS, Ethernet, VoIP over IP, I developed strategic account plans used by the Fiber Sales Team, a consultative approach based on the customer's business objectives for prospecting and opportunity generation and expansion
  • The Primary Lead on Complex and RFP/RFI deal responses for Fiber solution bids with other business units such as AT&T Global Business and National business customers
  • Currently YTD the Number 1 in NSR in the Northeast branch as a TSC., for Claro Enterprise Solutions in the Retail & Financial Vertical in the Northeastern Region
  • Supported Services include Network Integration, Application based Cloud Services
  • Unified Communications, Wireline and Wireless Wide Area Network infrastructure
  • In addition to supporting Traditional Telecom services such as MPLS, Ethernet, VoIP over IP, managed hosting, network security and data center application services
  • Provided Technical and Marking support for various new products added to the Claro ESG portfolio as well worked closely with Business Development to bring new product partners to extend the portfolio of services
  • Assisted in the management and development to the sales director for a team of 5 Sales Executives covering the Northeast and Mid-Atlantic region for prospecting, forecasting and solutioning various projects for enterprise customers., Financial services accounts in the Financial Vertical in the Mid-Atlantic Region
  • Supported Services include Network Integration, Application based Cloud Services
  • Unified Communications, Wireline and Wireless Wide Area Network infrastructure
  • In addition to supporting Traditional Telecom services such as MPLS, Ethernet, VoIP over IP, managed hosting, network security and data center application services
  • Developed strategic account plans using a consultative approach based on the customer's business objectives
  • Negotiated and closed several large complex sales
  • Quickly engaged and achieved trusted partner status with key C-Level and Director Level contacts within all accounts
  • Leverages AT&T in house and partner solutions to maintain above quota 4 out of 4 months in new title and new customer module.
  • Assisted customers in troubleshooting product issues and provided timely technical support.
  • Presented technical presentations to clients to explain product features and benefits.
  • Collaborated with cross-functional teams to deliver successful product implementations.

Client Solutions Executive Lead

AT&T
02.2019 - 12.2020
  • Services accounts in the Manufacturing Vertical in the Mid-Atlantic Region
  • Supporting Eastern Sales Director for 5 Specific Account Teams in Technical and Business Development with customers
  • Supported Services include Network Integration, Application based Cloud Services
  • Unified Communications, Wireline and Wireless Wide Area Network infrastructure
  • In addition to supporting Traditional Telecom services such as MPLS, Ethernet, VoIP over IP, managed hosting, network security and data center application services
  • Developed strategic account plans using a consultative approach based on the customer's business objectives
  • The Primary Lead on Complex and RFP/RFI deal responses
  • Negotiated and closed several large complex sales Globally
  • Quickly engaged and achieved trusted partner status with key C-Level and Director Level contacts within all accounts
  • Leverages AT&T in house and partner solutions to maintain above TBR and NSR quota for
  • Identified, contacted and cultivated relationships with potential clients, bringing in $10 million in new business annually.
  • Worked with client leadership to develop solutions specifically targeting client business and marketing goals.
  • Led cross-functional teams to design and execute flawless plans and presentations for clients.
  • Skilled at working independently and collaboratively in a team environment
  • Self-motivated, with a strong sense of personal responsibility

Senior Client Solutions Executive

Claro Enterprise Solutions
06.2018 - 02.2019
  • Identified, contacted and cultivated relationships with potential clients, bringing in $2 million in new business annually.
  • Applied consultative approach to client relationship development, resulting in client retention rate of 88%.
  • Diversified portfolio for company by bringing in business from multiple industries.
  • Worked with client leadership to develop solutions specifically targeting client business and marketing goals.
  • Led cross-functional teams to design and execute flawless plans and presentations for clients.
  • Analyzed client and consumer feedback and adjusted campaigns based on results.
  • Implemented client program to maintain contact with decision-makers for assigned high-value accounts.
  • Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.

Client Solutions Executive Lead

AT&T
12.2017 - 06.2018
  • Identified, contacted and cultivated relationships with potential clients, bringing in $7 million in new business annually.
  • Diversified portfolio for company by bringing in business from multiple industries.
  • Applied consultative approach to client relationship development, resulting in client retention rate of [Number]%.
  • Worked with client leadership to develop solutions specifically targeting client business and marketing goals.
  • Implemented client program to maintain contact with decision-makers for assigned high-value accounts.
  • Analyzed client and consumer feedback and adjusted campaigns based on results.
  • Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
  • Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
  • Contacted customers and prospects to generate new business to achieve company growth goals.
  • Prepared pricing agreements and contracts to close sales.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Used CRM software to record customer interactions and track general sales activities for review and follow-up.

Application Sales Consultant

AT&T
12.2014 - 12.2017
  • Primary Technical/Product Sales resource for AT&T Enterprise accounts in the Retail and Financial Verticals in the Greater New York Metro Area
  • Supported Services include, Content Delivery Networking, Network Integration, Application based Cloud Services
  • Cloud Infrastructure services, Data Analytics via Wi-Fi and Geo-Fencing Services
  • Cloud and premise based Unified Communications, Wireline and Wireless Wide Area Network infrastructure
  • Internet of Things design, architecture and assimilation in core networking products
  • In addition to supporting Traditional Telecom services such as MPLS, Ethernet, VoIP over IP, managed hosting, network security and data center application services within the Retail and Financial Verticals Fortune 1000 based companies
  • Provided Technical and Business Development support for Account Teams working with C Level contacts to provide Next Generation solutions to migrate customers from traditional infrastructure and premise-based environments into developing cloud-based strategies adoption.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Maximized customer retention by resolving issues quickly.
  • Achieved top performance by strategically adapting to rapidly changing, competitive environment.

Data Network Consultant

AT&T
06.2008 - 12.2014
  • Primary Technical Resource for Mid Market Enterprise accounts in the Greater New York Metro area
  • Supported services include, MPLS, Managed Internet Services, Ethernet WAN, IP Voice and Video as well as various Telecommunication (Wireless) and IT services (Hosting, CDN, Network Integration and Managed IT functions) relating to the Enterprise Mid Market customer
  • Specializing the use of Ethernet access in the integration of the AT&T Wide Area Network Portfolio in the within my customer segment
  • Presented competitive industry analysis presentations for management and team members that was used as a guide for the when in delivering product solutions and applications to their customers
  • Provided expertise in design planning and proof of concept for mid market customers using Voice over IP, Managed Virtual Private Networks and MPLS Products which increased integrated managed services, Managed IT, and DR applications adaptation by customers within the NYC metro region
  • Sponsored training sessions within supported sales teams on various converged products and industry trends in which provided increased awareness of the AT&T data/IP product portfolio, security and IT hosting services in which increased sales funnel activity and provided month quota attainment for the Sales Team supported
  • Analyzed and recommended solutions and upgrades to services to streamline processes.
  • Worked closely with customers to identify business costs and benefits of implementing computing solutions.
  • Provided configuration recommendations and assistance in customer deployment.
  • Troubleshot and maintained networking devices and infrastructure across enterprise.

Sr, Solutions Engineer

Sprint
11.2007 - 04.2008
  • Primary Technical Resource for Strategic and Enterprise accounts in the Greater New York-New Jersey Area for Converged Voice Services (IP Centrex, Managed IP Telephony, IP Trunking and Fixed Mobile Convergence)
  • Authored various marketing and competitive analysis presentations for upper management and the marketing organization
  • Provided expertise in design planning for various customers using Voice over IP and Fixed Mobile Convergence Products in addition to TDM based Services
  • I sponsored training sessions within Peer Groups and Sales Branches on various Converged products and industry trends
  • Provided RFP support, regarding technical and business development aspects for the account teams within my region.

Sales Engineer

Verizon Business
03.2005 - 11.2007
  • Primary Technical Resource for IP, MPLS, SONET, Metro Ethernet, DWDM, Fast Packet Services, Colocation, Managed Application Services (i.e
  • Hosted E-mail, Outcall Notification Services) for the Account Team, (Proactively supported two Customer Account Managers within the module)
  • Completed Verizon Business Storage (Hosted & CPE Based) Training and worked with solution team on potential opportunities
  • I was Primary engineer for products/applications and Pre and Post sales technical support for the Higher Education marketplace (52 institutions) within the state of New Jersey
  • Maintained the enhancement and growth of that market (5 million in new revenue to Verizon Business in 2006)
  • Managed the existing MPLS/Internet network
  • I engineered the design and implementation of the cutover to the new DWDM, Metro Ethernet Research Network.

Sales Engineer

Verizon Enterprise Solutions
03.2001 - 03.2005
  • Pre-sales Network engineering (Network & CPE) for Mid Market Commercial and State Government Accounts
  • The Primary technical resource (Lead Engineer) for Advanced Data, IP, SONET, and Fast Packet Services and serves as an advocate for products/applications providing Pre and Post sales technical support for State of New Jersey's Office of Information Technology, as well as various agencies within in the State
  • I maintained the enhancement and growth of the State of New Jersey's Wide Area Networks (61 million-dollar revenue stream to Verizon)
  • Proactively enhanced the existing Fast Packet Network and designed the State's Back-up network using Metro-Ethernet services for Disaster Recovery and Load balancing of the existing Network Traffic
  • Delivered technical sales presentations to prospects and presented benefits and value of products.
  • Managed technical integration, systems engineering program management, customer support and program management.

Account Executive/Network Engineer

Verizon Data Solutions
03.2000 - 03.2001
  • Formally Bell Atlantic Network Integration Volume Product Center NJ accounts
  • Designing and managing Pre/ Post sales solutions
  • Developed customer accounts, generated sales quotations, troubleshoot customer inquiries; involved in prospecting and telemarketing efforts
  • Sold and Engineered leading edge enterprise wide LAN/WAN networking solutions to Fortune 500 accounts
  • Single Point of Contact for the Access NJ program 75-Million-dollar account
  • (Proposed and Engineered solutions for NJ school districts)
  • Point of Contact for IP and DSL provisioning for Fortune 500 accounts.
  • Assisted with implementation and support of network monitoring tools.
  • Managed, tracked, and coordinated problem resolution and escalation processes.

Account Executive

ALK Technologies
03.1999 - 03.2000
  • PC & Network Software Sales, Assisted with existing larger clients in the area of software installations as well as responded to initial client questions and problems
  • Created customized customer demonstrations and provide technical support during customer presentations.

Assistant Finance Manager

RMJM Hillier
01.1997 - 01.1999
  • Oversaw the monthly financial closings of the accounting department and assisted with the conversion to the new accounting window-based platform.

Revenue Sales Accountant

Berlitz International
01.1989 - 01.1997
  • Maintained Regional monthly and annual financial closings of retail locations
  • (Budgeting & Forecasting)

Education

Bachelor of Science - Computer Information Systems

Rider University
Lawrenceville, NJ
01.2000

A.S - Business Administration (Accounting & Finance

Rider University
Lawrenceville, NJ
1995

Skills

  • Customer Interaction
  • Managing Multiple Tasks
  • Territory Development
  • Customer Service and Assistance
  • Cross-Functional Collaboration
  • Managing Client Relationships
  • Account Issues
  • Closing Procedures
  • Issue Resolution
  • Systems Integration
  • Strong Lead Development Skills
  • Technical Management

Timeline

Strategic Account Lead

AT&T
05.2022 - Current

Technical Solutions Consultant

AT&T
12.2020 - 05.2022

Client Solutions Executive Lead

AT&T
02.2019 - 12.2020

Senior Client Solutions Executive

Claro Enterprise Solutions
06.2018 - 02.2019

Client Solutions Executive Lead

AT&T
12.2017 - 06.2018

Application Sales Consultant

AT&T
12.2014 - 12.2017

Data Network Consultant

AT&T
06.2008 - 12.2014

Sr, Solutions Engineer

Sprint
11.2007 - 04.2008

Sales Engineer

Verizon Business
03.2005 - 11.2007

Sales Engineer

Verizon Enterprise Solutions
03.2001 - 03.2005

Account Executive/Network Engineer

Verizon Data Solutions
03.2000 - 03.2001

Account Executive

ALK Technologies
03.1999 - 03.2000

Assistant Finance Manager

RMJM Hillier
01.1997 - 01.1999

Revenue Sales Accountant

Berlitz International
01.1989 - 01.1997

Bachelor of Science - Computer Information Systems

Rider University

A.S - Business Administration (Accounting & Finance

Rider University
Joseph O'Leary