Joseph Olivarez Jr.

• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
• Educated customers on company systems, form completion, and access to services.
• Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.

• Provide the Starbucks Experience to all guests
• Create customer connections to ensure long-term sales
• Implement inventory health checks
• Build beverages to the Starbucks standard
• Merchandised display cases and diligently promoted prepared foods to drive business revenue.
• Memorized official and off-menu preparations to serve all customer beverage desires.
• Listened to customer desires and needs to recommend optimal products.
• Addressed and resolved customer concerns by implementing the "LATTE" method to maintain brand loyalty.
• Enthusiastically engaged customers during busy periods to keep mood light and fun.
• Designed and printed menus, recipes and promotions and offers.
• Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
• Supported store manager with recruiting, interviewing and hiring baristas.
• Provided customers with product details such as coffee blends and preparation descriptions.
• Educated customers on beverage menu items and provided samples of daily brews.
• Maintained highest standards of conduct and service to support company reputation.
• Controlled line and crowd with quick, efficient service.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Trained new team members with positive reinforcement and respectful, encouraging coaching.

Cultivated cross-functional partnerships with sales and support teams to achieve commercial and departmental objectives.

• Built constructive employee relationships to maintain workforce engagement, commitment and flexibility.
• Secured private information to maintain customer confidence and protect operations.
• Accompanied sales representatives on site visits to resolve issues and foster and build relationships.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.