Joseph Oliveira
Orlando,FL
Summary
Friendly and hardworking former Front of House Manager with proven leadership in fast-paced environments. Dedicated to exceptional guest service, quality, and prompt issue resolution. Motivated, adaptable, and skilled in effective independent work and quick learning. Organized and eager to apply time management and interpersonal skills to new challenges while supporting company growth. Goal-oriented professional successful at closing sales and satisfying customers. Stays on top of changes in marketing, customer purchasing and service standards. Continuously meets and exceeds sales objectives. Creative in overcoming obstacles and satisfying challenging customers. Knowledgeable about vehicle features and operations, dealer services and aftermarket products. Hardworking and goal-oriented professional possessing excellent interpersonal and time management skills.
Overview
3
3
years of professional experience
Work History
Sales Associate
Journeys Shoes
Orlando, Florida
09.2024 - Current
- Assisted customers with finding the right size, style, and color of shoe.
- Provided product knowledge to customers on different styles of shoes.
- Ensured that all merchandise was accurately priced and tagged with labels.
- Responded to customer inquiries regarding products and services offered.
- Answered phone calls promptly and professionally while providing accurate information about store products and services.
- Developed strategies for increasing sales opportunities through effective marketing techniques such as promotions or discounts.
- Excelled beyond other sales associates in performance metrics.
Tour Guide
SmarTours
Orlando, Florida
03.2024 - Current
- Greeted visitors upon arrival, answered questions regarding tours, travel plans or local area attractions.
- Ensured visitors had an enjoyable experience by providing interesting facts and stories related to tour sites.
- Coordinated activities between multiple departments within the organization.
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
- Acquired tickets and fees from individuals and larger groups prior to start of tour.
Front of House Manager
PDQ Restaurant
Orlando, FL
01.2022 - 03.2024
- Handled guest complaints quickly to maintain positive dining experience for patrons.
- Improved customer service by setting expectations and coaching employees on proper service etiquette.
- Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
- Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
- Oversaw employee recruiting, hiring, performance management and discipline.
- Upheld operating procedures and safety standards to maximize guest satisfaction.
- Developed goals and plans to prioritize, organize and accomplish daily service tasks.
- Maximized profit and revenue through upselling and cross-selling techniques.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Resolved problems or concerns to satisfaction of involved parties.
Education
Associate of Arts - Aerospace Engineering
Valencia College
Orlando, FL04.2025
High School Diploma -
William R Boone High School
Orlando, FL05.2022
Skills
- Closing deals
- Conflict Resolution
- POS System Operations
- Quality Assurance
- Calm and Pleasant Demeanor
- Collaboration and Teamwork
- Performance Improvement
- Customer Service
- Investigating Complaints
- Catering Services
- Upselling
- Front of House Management
- Customer Retention
- Aftermarket products
- Negotiation and sales strategy
- Training and Mentoring
Accomplishments
- Recognized as Employee of the Quarter for outstanding performance and team contributions.
- Regional Employee of the Quarter picked between every store in the central florida before becoming front of house trainer and manager.
- Excelled past every other new hire at Journeys leading to corporate to notice my SOP's and want to meet me.
Timeline
Sales Associate
Journeys Shoes
09.2024 - Current
Tour Guide
SmarTours
03.2024 - Current
Front of House Manager
PDQ Restaurant
01.2022 - 03.2024
Associate of Arts - Aerospace Engineering
Valencia College
High School Diploma -
William R Boone High School