Joseph Olson
Eveleth,MN
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Deskside Support Specialist
Randstad/Boston Scientific
03.2023 - 07.2024
- Repair Windows 10 issues
- Worked at Ebar. A walkup counter for employees similar to an Apple Genius counter
- Administrate Active Directory Accounts and computer AD assignments
- Supported customers both in-person and remotely
- Evaluated customer needs and feedback to drive product and service improvements.
Emergency Medical Dispatcher
North Ambulance Service
10.2022 - 01.2023
- Taking of emergency calls for ambulance service
- Giving Pre-Arrival Instructions to callers while waiting for responders to arrive
- Taking call for ambulance service for inter-facility transfers
- Assisted callers in emergency situations with appropriate information and support.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Worked effectively in fast-paced environments.
Support Analyst II
Cotiviti
08.2016 - 05.2021
- Repair Windows 10 issues
- Administrate Active Directory Accounts and computer AD assignments
- Supported customers both in-person and remotely
- Evaluated customer needs and feedback to drive product and service improvements.
- Monitored helpdesk and responded to incoming tickets to address support needs.
Support Analyst II
Health Management Systems
08.2016 - 05.2021
- Repair Windows 7 and Windows 10 issues
- Supported customers both in-person and remotely
- Evaluated customer needs and feedback to drive product and service improvements.
- Worked with all levels of customers to deliver effective service to them.
Computer Technician
Clark County School District
08.2014 - 08.2016
- Repair Windows 7 issues
- Supported customers both in-person and remotely
- Evaluated customer needs and feedback to drive product and service improvements.
- Worked with all levels of customers to deliver effective service to them.
- Repair and Diagnosis of Meraki Wireless network system for BYOD.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
PC Engineer
MGM Resorts International
04.2012 - 08.2014
- Repair Windows 10 issues
- Administrate Active Directory Accounts and computer AD assignments
- Supported customers both in-person and remotely
- Evaluated customer needs and feedback to drive product and service improvements.
- Worked with all levels of customers to deliver effective service to them.
Customer Support Technician
Cox Communications
01.2012 - 04.2012
- Take calls for technical support for business phone, internet and television
- Support of all technical related issues with hotel wireless connections
- Assisted in configuring Sonicwall Firewall modems
- Walked users through troubleshooting connection issues
- Utilized Remedy ticketing System
Education
Diploma - Network Support Specialist
Minnesota School of Business
Brooklyn Center, MN01.2001
Diploma - 911 Public Safety Communicator
Minneapolis Community And Technical College
Minneapolis, MN06.1997
Skills
- Acted as a supervisor when requested
- Handled customer service escalations
- A people-oriented person both inside and outside of work
- Over twenty years of experience in a real-time problem-solving environment
- Extensive experience doing both in-person and remote support
- Customer Service lead experience
- Graduate of Radio Shack Store Manager Program
- Emergency Response
- Problem-solving abilities
- Interpersonal Skills
- Customer Relations
- Multitasking Abilities
- Active Listening
- Complaint resolution
- Store maintenance
- Problem Resolution
- De-Escalation Techniques
- Customer Service
- Retail store support
Certification
- Radio Shack Store Management Training Program - 1996
Timeline
Deskside Support Specialist
Randstad/Boston Scientific
03.2023 - 07.2024
Emergency Medical Dispatcher
North Ambulance Service
10.2022 - 01.2023
Support Analyst II
Cotiviti
08.2016 - 05.2021
Support Analyst II
Health Management Systems
08.2016 - 05.2021
Computer Technician
Clark County School District
08.2014 - 08.2016
PC Engineer
MGM Resorts International
04.2012 - 08.2014
Customer Support Technician
Cox Communications
01.2012 - 04.2012
Diploma - Network Support Specialist
Minnesota School of Business
Diploma - 911 Public Safety Communicator
Minneapolis Community And Technical College
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