Joseph Oluwaleye
San Antonio,TX
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Specialist/Independent Contractor
Liveops
01.2023 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Maintained and managed customer files and databases.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Success Manager
Enversoltech
11.2019 - Current
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Created customer support strategies to increase customer retention.
- Monitored customer progress and addressed customer inquiries with timely and accurate updates.
- Conducted periodic user training sessions to support customer understanding and product feature utilization.
- Managed senior-level personnel working in marketing and sales capacities.
- Developed detailed plans based on broad guidance and direction.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
Customer Service Manager
Neolife International
02.2012 - 10.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Managed senior-level personnel working in marketing and sales capacities.
Education
No Degree - Sales And Marketing Operations
CourseCareers
Remote04.2023
Bachelor of Science - Mining Engineering
Federal University of Technology Akure
Nigeria11.2010
Skills
- Analytical and Problem Solving Skills
- Microsoft Office Suite Expert
- Knowledge of Medicaid, Medicare and Commercial health documentation
- Multitasking Skill
- Topnotch Customer Service
- Consultative Selling Techniques
- Business Development
- Continuous Quality Improvement (CQI)
- CRM Software
- Strong Technical Acumen
- Operational Efficiency
- Report Analysis
- Deliver Technical Presentations
- Research
- Best Practices and Methodologies
Certification
AWS Certified Solutions Architect Associate
Timeline
Customer Service Specialist/Independent Contractor
Liveops
01.2023 - Current
Customer Success Manager
Enversoltech
11.2019 - Current
Customer Service Manager
Neolife International
02.2012 - 10.2019
No Degree - Sales And Marketing Operations
CourseCareers
Bachelor of Science - Mining Engineering
Federal University of Technology Akure
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