Joseph Oluwaleye
San Antonio,TX
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Technical Customer Representative-Remote
Intuit
11.2023 - Current
- Enhanced customer satisfaction by addressing and resolving concerns promptly and professionally
- Boosted customer retention rates by implementing personalized follow-up strategies
- Developed targeted outreach campaigns for at-risk clients, resulting in increased loyalty and engagement
- Collaborated with sales team to identify upsell opportunities, driving revenue growth
- Reduced churn rate by developing personalized retention strategies for high-risk clients
- Streamlined communication channels for increased efficiency in addressing customer concerns
- Provided exceptional support for new customers, ensuring seamless onboarding experiences
- Established strong relationships with key accounts, fostering loyalty and long-term client retention.
- Managed client accounts, ensuring satisfaction and retention through regular communication and problem resolution.
Business Development Executive- Remote
Enversoltech
Houston, TX
11.2017 - Current
- Increased client base by identifying and pursuing new business opportunities through market research, cold calling, follow ups and networking
- Generated revenue growth by developing and executing targeted sales strategies to expand market share by 50%
- Delivered presentations at industry conferences, raising company profile and attracting potential clients
- Managed a portfolio of accounts, ensuring timely delivery of products/services while maintaining high levels of customer satisfaction
- Generated over $3M in sales and constantly hitting KPI
- Conducted competitor analysis to identify gaps in the market and capitalize on untapped opportunities
- Provided exceptional customer service by promptly addressing client concerns and resolving issues as they arose
- Leveraged CRM tools to track leads and analyze data, optimizing sales efforts for maximum return on investment
- Aligned sales objectives with overarching company goals by collaborating closely with senior management on strategy development
- Translated customer needs into solution requirements using powerful value propositions and negotiation skills
- Developed, maintained and utilized diverse client base
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business
- Negotiated contracts with key stakeholders, resulting in favorable terms for the company and long-term partnerships.
Customer Retention Manager-Remote
NeoLife International
11.2010 - 10.2017
- Boosted customer retention rates by implementing targeted strategies and personalized outreach efforts
- Developed customer loyalty programs for increased satisfaction and repeat business
- Enhanced team performance with regular training sessions focused on communication skills and product knowledge
- Streamlined internal processes, resulting in an improved customer experience and reduced complaint resolutions times
- Analyzed customer data to identify trends and develop targeted retention campaigns
- Established strong relationships with key accounts, ensuring long-term client retention and ongoing revenue growth.
- Maintained database of customer records, including contact information and purchase history.
- Advised senior management on trends affecting customer satisfaction levels.
- Assisted in the development of training materials for staff members who interact with customers.
- Identified opportunities for cross-selling, up-selling products or services based on customer needs, interests.
Education
Mining Enigneering - Engineering Technology
Federal University of Technology Akure
11.2010
Skills
- Inbound and Outbound Team Lead
- CRM Software
- Data Analysis Skills
- Microsoft Office
- Sales Management
- Appointment Scheduling
- Multitasking
- Analytical Thinking
- Excellent Communication Skills
- Time Management
- Ability to Work Under Pressure
- AWS Cloud
- Splunk administration
- Technical Troubleshooting
- Business Development
Certification
- AWS Certified Solutions Architect-2023-2025
Timeline
Technical Customer Representative-Remote
Intuit
11.2023 - Current
Business Development Executive- Remote
Enversoltech
11.2017 - Current
Customer Retention Manager-Remote
NeoLife International
11.2010 - 10.2017
Mining Enigneering - Engineering Technology
Federal University of Technology Akure