Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
US Army
Timeline
Generic

Joseph Ordonez

Phoenix,AZ

Summary

Accomplished industry leader with extensive management expertise in staff training, performance evaluation, and continuous improvement. Proven proficiency in financial reporting and budget adherence, driving success in evaluating P&L to meet targets. As a Front Office Supervisor, consistently delivers exceptional service while demonstrating adaptability and a positive attitude. Results-oriented professional skilled in accounting, supply chain management, and marketing, focusing on maximizing resource utilization to enhance operational efficiency and profitability.

Overview

28
28
years of professional experience
1
1
Certification

Work History

General Manager

Arizona Heat Pest Services
Phoenix, AZ
02.2019 - Current
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Delegated work to staff, setting priorities and goals.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Designed sales and service strategies to improve revenue and retention.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Developed service and sales strategies to improve retention and revenue.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Administered employee discipline through verbal and written warnings.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Operated a variety of machinery and tools safely and efficiently.

Home Evaluator

Arrow Pest & Lawn Solutions
Phoenix, AZ
03.2018 - 02.2024
  • Conducted field surveys to determine the presence or absence of pests.
  • Developed pest management plans for clients based on their individual needs.
  • Identified species of insects, rodents, and other pests using taxonomic keys.
  • Attended training sessions related to safe use of pesticides and integrated pest management techniques.
  • Posted warning signs and notices prior to fumigating or chemically treating areas.
  • Reviewed reports on pest-ridden areas and determined appropriate course of treatment.
  • Maintained records documenting all inspection activities as required by law.
  • Documented interactions with customers regarding their concerns about possible infestations or other issues related to pest control activities.
  • Educated customers about proper sanitation practices to reduce potential pest problems.
  • Collaborated with colleagues on research projects related to improving our understanding of various types of pests.
  • Investigated customer complaints regarding pest activity in order to develop solutions.
  • Analyzed data collected during inspections to identify trends in pest activity over time.
  • Researched new products that could be used more effectively than existing ones for controlling certain types of pests.
  • Kept abreast of changes in regulations related to pest control activities.
  • Inspected food processing facilities for evidence of pests or contamination.
  • Monitored traps and baits for rodent control, and documented results in logbooks.
  • Reported findings from inspections to supervisors and clients in written form.

Pest Control Inspector

Truly Nolen Pest Control
Phoenix, AZ
04.2014 - 03.2018
  • Attended training sessions related to safe use of pesticides and integrated pest management techniques.
  • Identified species of insects, rodents, and other pests using taxonomic keys.
  • Developed pest management plans for clients based on their individual needs.
  • Conducted field surveys to determine the presence or absence of pests.
  • Documented interactions with customers regarding their concerns about possible infestations or other issues related to pest control activities.
  • Responded promptly to emergency calls involving suspected infestations of dangerous pests.
  • Maintained records documenting all inspection activities as required by law.
  • Educated customers about proper sanitation practices to reduce potential pest problems.
  • Collaborated with colleagues on research projects related to improving our understanding of various types of pests.
  • Investigated customer complaints regarding pest activity in order to develop solutions.
  • Calculated fumigant and chemical applications requirements based on size of building and exterior footprint.
  • Set mechanical traps, baits, and glue boards to remove pests from interior areas.
  • Analyzed data collected during inspections to identify trends in pest activity over time.
  • Assisted with the development of new methods for controlling pests more effectively.
  • Researched new products that could be used more effectively than existing ones for controlling certain types of pests.
  • Inspected food processing facilities for evidence of pests or contamination.
  • Kept abreast of changes in regulations related to pest control activities.
  • Inspected facilities to determine infestation source and appropriate treatment.
  • Reported findings from inspections to supervisors and clients in written form.
  • Conducted inspections of residential and commercial properties to identify pest infestations.
  • Educated clients on pests and methods of removal.

Pest Control Technician

Arizona Heat Pest
Phoenix, AZ
11.2012 - 11.2014
  • Performed inspections of customer premises to assess pest infestations and determine appropriate treatments.
  • Conducted thorough inspections of residential and commercial properties to identify signs of pests and potential entry points.
  • Utilized Integrated Pest Management (IPM) strategies to minimize the environmental impact of pest control measures.
  • Completed detailed reports after each job detailing the work completed along with any recommendations made.
  • Operated and maintained pest control equipment and vehicles, ensuring they were in good working condition.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Worked with cross-functional teams to achieve goals.
  • Completed routine maintenance and repair.
  • Achieved cost-savings by developing functional solutions to problems.

General Manager

Schwan's Home Service
Yuma, AZ
03.1997 - 06.2011
  • Recruited, interviewed and hired qualified staff for open positions.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Developed marketing strategies designed to increase brand awareness within target markets.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Trained employees on duties, policies and procedures.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Delegated work to staff, setting priorities and goals.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Designed sales and service strategies to improve revenue and retention.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Analyzed market trends to inform business decisions and strategies.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Developed service and sales strategies to improve retention and revenue.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.

Education

High School Diploma -

Antelope Union High
Wellton, AZ
05-1981

Some College (No Degree) - Agricultural Business

Arizona Western College
Yuma, AZ

Skills

  • Advertising and marketing
  • Branding
  • Sales
  • Budgeting and cost control strategies
  • Exceptional interpersonal communication
  • Verbal and written communication
  • Leadership and team building
  • Revenue growth management
  • Key account retention
  • Revenue generation
  • Staff training
  • Marketing support
  • Profitability improvement
  • Employee motivation
  • Price structuring
  • Sales leadership
  • Policy enforcement
  • Sales analytics
  • Territory management
  • Training and coaching
  • Revenue development
  • Sales training
  • Referral coordination
  • Sales operations
  • Efficiency Optimization
  • Team development
  • Employee coaching
  • Sales planning and implementation
  • Sales development
  • Competitive analysis
  • Sales coaching
  • Goal setting
  • Sales process optimization
  • Goal attainment
  • Sales presentations
  • Customer service and retention

Languages

Spanish
Professional

Accomplishments

Chairman Club Sales Achievement, Schwan's - Recognized for five consecutive years of exceptional sales performance

Certification

  • Qualified Pest Applicator License (QPAL) - Arizona, Nevada, California
  • Past Grand Knight, Knights of Columbus
  • Faithful Navigator, Knights of Columbus
  • Knights of Columbus Leadership Positions

US Army

  • Radio Teletype Operator, 3 years of service (1983-1986)

Timeline

General Manager

Arizona Heat Pest Services
02.2019 - Current

Home Evaluator

Arrow Pest & Lawn Solutions
03.2018 - 02.2024

Pest Control Inspector

Truly Nolen Pest Control
04.2014 - 03.2018

Pest Control Technician

Arizona Heat Pest
11.2012 - 11.2014

General Manager

Schwan's Home Service
03.1997 - 06.2011

High School Diploma -

Antelope Union High

Some College (No Degree) - Agricultural Business

Arizona Western College

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Joseph Ordonez