Joseph Ordonez III
Phoenix,AZ
Summary
Driven to excel, I leveraged my expertise in Operations Management and Team Leadership at Arizona Heat Pest Services to spearhead change initiatives, boosting revenue growth and enhancing team performance. My strategic planning and exceptional communication skills ensured high customer satisfaction and operational efficiency, positioning me as a key player in achieving business goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Pest Manager
Arizona Heat Pest Services
02.2018 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Home Evaluator
Arrow Exterminators, Inc
05.2018 - 02.2019
- Presented concise evaluation reports to management, supporting strategic decision-making processes.
- Provided valuable input during proposal writing processes, contributing to successful project acquisitions for the organization.
- Maintained a high degree of professionalism when dealing with sensitive information or challenging situations during the course of an evaluation.
- Followed standard operating procedures for inspections and tests.
- Recorded inspection and test results on data sheets.
- Updated quality control records and reports.
Inspector
Truly Nolen Pest Control
04.2014 - 04.2018
- Prepared reports detailing findings of inspections, investigations, and tests.
- Ensured compliance with industry regulations through meticulous attention to detail during inspections.
- Delivered detailed reports on findings from inspections, helping stakeholders understand areas requiring attention or improvement in order to maintain regulatory compliance.
- Upheld codes and regulations governing materials, processes, and procedures.
- Maintained up-to-date inspection and audit records for improved reporting and analysis.
- Enhanced company safety standards by conducting thorough inspections of equipment and facilities.
- Effectively communicated with clients and management to ensure alignment on inspection objectives, requirements, and expectations.
- Managed multiple concurrent projects successfully while adhering strictly to deadlines.
- Recorded inspection and test results on data sheets.
Inspector/Technician
Arizona Heat Pest Services
02.2013 - 02.2014
- Prepared reports detailing findings of inspections, investigations, and tests.
- Ensured compliance with industry regulations through meticulous attention to detail during inspections.
- Upheld codes and regulations governing materials, processes, and procedures.
- Delivered detailed reports on findings from inspections, helping stakeholders understand areas requiring attention or improvement in order to maintain regulatory compliance.
Education
High School Diploma -
Arizona Western College
Yuma, AZ01.1983
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Strategic Planning
- Operations Management
- Customer Relationship Management (CRM)
- Performance Management
- Staff Development
- Sales Techniques
- Policy Implementation
- Schedule Preparation
- Sales management
- Workforce Management
- Performance Evaluations
- Business Administration
- Marketing
- Negotiation
- Product Management
- Budget Control
- Business Planning
- Salesforce Management
- Teamwork and Collaboration
- Customer Service
- Decision-Making
- Computer Skills
- Effective Communication
- Positive Attitude
- Problem Resolution
- Adaptability and Flexibility
- Attention to Detail
- Multitasking
- Problem-Solving
- Excellent Communication
- Organizational Skills
- Team Development
- Hiring and Training
- Managing Operations and Efficiency
- Customer Relationship Management
- Employee Coaching and Mentoring
- Staff Training
- Goal Setting
- Scheduling and Coordinating
- Professional and Courteous
- Self Motivation
- Performance reviewing
- Problem-solving abilities
- Cost Control
- Human Resources Management
- Written Communication
- Team Collaboration
- Professionalism
Accomplishments
- Collaborated with team 10 in the development starting a pest company from 0 customers.
- Developed over 500 customers in 3 years with a small GP Team.
- Obtained my QA in Industrial & Institutional, Wood destroying (Treat), Ornamental & Turf, and Right of Way.
- Currently the qualifying Party for Arizona Heat (5 years)
- Maintained Great Customer Service satisfaction.
- Retain long term customers
- Continued training to the team
- Continuous rolling new services and product
Certification
- License General Manager and Qualified Party 5 years
Knights of Columbus
- Membership Duration: You’ve been actively involved for 8 years.
- Degrees Earned: You’ve achieved the 1st, 2nd, and 3rd degrees in the first year.
- 4th degree in my 2nd year
- Awards: You were honored with the Shining Armor Award in your first year.
- Officer Roles Held:
- Scribe
2-Year Advocate
2-Year Grand Knight
2nd-Year Faithful Navigator
2-Year Trustee
District Warden - We focus on Charity, Unity, Fraternalism,Patriotism
Additional Information
Favorite Hobbies include Kayaking, Camping, Baseball and football games.
Smoking Meats, Family get together. Church activities.
Languages
Spanish
Native or Bilingual
Timeline
Home Evaluator
Arrow Exterminators, Inc
05.2018 - 02.2019
General Pest Manager
Arizona Heat Pest Services
02.2018 - Current
Inspector
Truly Nolen Pest Control
04.2014 - 04.2018
Inspector/Technician
Arizona Heat Pest Services
02.2013 - 02.2014
High School Diploma -
Arizona Western College
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