Joseph Oropeza
1062 Marina Dr,CA
Summary
Dynamic healthcare professional with a proven track record at Foothill Regional Med Ctr, excelling in patient care and conflict resolution. Adept at mentoring teams and enhancing operational efficiency, I consistently maintain accuracy in registration processes while fostering a collaborative environment that prioritizes exceptional service.
Overview
13
13
years of professional experience
Work History
Team Lead/Admitting Dept
Foothill Regional Med Ctr
Tustin, CA
02.2018 - 02.2026
- Led daily operations, ensuring compliance with healthcare regulations and safety protocols.
- Mentored team members, fostering skill development and promoting a collaborative work environment.
- Participated in training sessions to develop skills in leadership and team dynamics.
- Contributed to problems-solving discussions, offering insights for process improvements.
- Responsible for making sure department is sufficiently running with adequate coverage, ie: Making schedule.
- Responsible for printing out Administrative daily reports by 5am for doctors, Nurses, Managers and the CEO.
- Responsible for ensuring Admitting Reps have properly pre-registered surgery patients by clearing insurances and obtaining authorizations. Communicating with Pre-Op, OR, along with surgery doctors to maintain the patient care is excellent.
- Responsible for the QC of all Inpatient charts. Focusing on identifying errors in the product or result of the chart. Emailing the appropriate rep to help them improve on the registration process.
- Working in the PBX position answering phones. Responsible for transferring calls to the appropriate destination. Discharging, transferring or updating the class of Inpatients. To pre-reg, clear and activate all direct admits while getting paper work to Nurses and consents completed.
- Answering any and all emails from various departments in a timely manner, ie: Case Management .
Sched/Reg Admitting Rep
Cedars Sinai Hospital
Los Angeles, CA
07.2013 - 01.2018
- Processed patient admissions efficiently, ensuring accurate data entry into hospital systems.
- Collaborated with medical staff to verify insurance coverage and eligibility for services.
- Answering phones in a timely manner from patients to schedule appointments from all and any doctors, departments of the hospital.
- Responsible for registering the patient after making appointment by clearing Insurance and updating demographic information. Maintaining an RQI errors score of 98% or above.
- Managing the phone que for the department. Placing and removing reps from the phone que, monitoring the volume of calls for each department.
Education
High School Diploma - Gen Ed
Long Beach City College
Long Beach, CAHigh School Diploma - General Ed
Gahr High School
Cerritos, CA06-1989
Skills
Attention to detail
Conflict resolution
Patient Care
Coaching and mentoring
Customer Service
Computer skills
Insurance comprehension
Additional Information
Technologically proficient professional with experience in using the systems of Epic, Optimum and Allscripts along with other Insurance websites.
Timeline
Team Lead/Admitting Dept
Foothill Regional Med Ctr
02.2018 - 02.2026
Sched/Reg Admitting Rep
Cedars Sinai Hospital
07.2013 - 01.2018
High School Diploma - Gen Ed
Long Beach City College
High School Diploma - General Ed
Gahr High School