Joseph Ortega
Mesa,Arizona
Summary
Operations and logistics expert with a solid background in hydraulic systems and inventory control. Skilled in diagnosing and troubleshooting equipment to minimize downtime while maintaining inventory accuracy and safety compliance. Committed to applying data analysis to enhance decision-making and operational processes.
Overview
15
15
years of professional experience
Work History
Hydraulic Hose Technician & Operations Specialist
Empire Southwest LLC
01.2025 - Current
- Diagnose, fabricate, and install hydraulic hose assemblies for heavy equipment and industrial customers.
- Troubleshoot hydraulic systems to minimize equipment downtime.
- Coordinated with warehouse personnel, technicians, and customers to expedite urgent repairs.
- Maintain accurate inventory of hydraulic components and shop materials.
- Follow strict safety procedures while working with industrial equipment.
- Supported daily operations, enhancing workflow and boosting customer satisfaction.
- Established strong customer relationships through technical expertise and prompt service.
Warehouse Worker III
Empire Southwest LLC
01.2022 - 01.2024
- Ensured inventory accuracy for thousands of parts and equipment, minimizing discrepancies and supporting operational efficiency.
- Restructured warehouse layout to enhance organization and accessibility of inventory. and inventory processes.
- Assisted with shipping, receiving, stocking, and order fulfillment.
- Operated warehouse equipment safely and efficiently.
- Achieved high accuracy in tasks while consistently meeting demanding deadlines.
- Earned promotion through consistent performance and operational excellence.
Inventory Team Lead
Best Buy
01.2019 - 01.2022
- Promoted into a leadership role responsible for supervising inventory operations.
- Coordinated inbound shipments and inventory distribution to ensure stock availability.
- Executed cycle counts and audits to uphold inventory integrity.
- Trained warehouse associates to achieve productivity and accuracy goals.
- Worked cross-functionally with sales leadership to improve product availability.
- Assisted with scheduling, task delegation, and daily operational planning.
Insurance Claims Representative
Safelite AutoGlass
01.2018 - 01.2019
- Verified policy coverage and coordinated claim approvals.
- Guided customers through insurance claims processes, ensuring clarity and understanding.
- Provided exceptional customer service while managing high call volumes, enhancing customer satisfaction.
- Addressed and resolved customer concerns with professionalism and efficiency, contributing to positive client experiences.
- Maintained detailed documentation within company systems.
Crew Chief
Discount Tire
01.2016 - 01.2018
- Promoted to Crew Chief after demonstrating leadership and technical ability.
- Supervised technicians to ensure smooth daily shop operations and adherence to quality standards.
- Ensured quality workmanship and safety compliance.
- Assisted management in coordinating workflow and meeting productivity goals.
- Assisted management in coordinating workflow to optimize productivity and meet operational targets.
- Delivered exceptional customer experiences while streamlining operational processes.
Construction Painter
01.2012 - 01.2016
- Executed residential and commercial painting projects, ensuring high-quality finishes and client satisfaction.
- Prepared surfaces, mixed materials, and completed high-quality finishes.
- Collaborated with crews to deliver projects on schedule, enhancing workflow and team coordination.
- Implemented and upheld safety protocols on construction sites, contributing to a secure work environment.
Education
High School Diploma -
Skills
- Hose assembly installation
- Hydraulic troubleshooting
- Hydraulic equipment maintenance
- Hydraulic tool operation
- Hydraulic tool maintenance
- Hydraulics
- Operations Management
- Warehouse Operations
- Inventory Control
- Inventory Management Systems
- Supply Chain Support
- Supply chain coordination
- Process Improvement
- Operational efficiency
- KPI Reporting
- Data Analysis
- SQL
- Python
- Power BI
- Tableau
- Data Visualization
- Dashboard Development
- Data Cleaning
- Microsoft Excel
- Microsoft Office Suite
- Safety Compliance
- Safety regulations
- Team leadership
- Team management
- Technical communication
- Customer Service
- Customer relationship management
- Critical thinking
- Root Cause Analysis
- Problem solving
- Diagnostic skills
- Measurement tools
- Preventive maintenance
- Precision fabrication
- Hand tools
- Precision measurement
- Physical stamina
- Operations support
- Warehouse systems
- Problem solving
- Physical stamina
Languages
- English, Fluent
- Spanish, Fluent
Professional Development
DataCamp, Data Analytics, SQL, Python, Power BI, Tableau, Data Visualization, Data Cleaning, Statistics, Business Analytics
Timeline
Hydraulic Hose Technician & Operations Specialist
Empire Southwest LLC
01.2025 - Current
Warehouse Worker III
Empire Southwest LLC
01.2022 - 01.2024
Inventory Team Lead
Best Buy
01.2019 - 01.2022
Insurance Claims Representative
Safelite AutoGlass
01.2018 - 01.2019
Crew Chief
Discount Tire
01.2016 - 01.2018
Construction Painter
01.2012 - 01.2016