JOSEPH OWENS
Dallas
Summary
Energetic and resourceful operations professional with solid track record in regional management. Managed and streamlined operations across multiple locations, ensuring high levels of productivity, operational efficiency and a deep understanding of P & L management. Known for fostering collaborative team environments and delivering consistent results. Skilled in strategic planning and operational oversight.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Regional Operations Manager
Lazer Logistics
06.2021 - Current
- Manage 35 Site & Area Managers in the South West Region including 76 customer sites, 600 CDL drivers & 180 day cabs & spotters.
- Directly manages 74M annual revenue & 19M gross profit TTM with an avg 25% GP month over month.
- Achieved 33% growth in new business growth and acquisitions since 2023.
- Coordinate with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Enhanced customer satisfaction through effective communication and problem-solving strategies.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduce financial inconsistencies while assessing and verifying billing invoices, customer billbacks and expense reports.
Sr Routing Intelligence Manager
PepsiCo
01.2018 - 05.2021
- Responsible for the direct store delivery of over 800 SKUs to 102 locations in Pepsi Beverages North America (Northeast Division)– Elmira,NY, Syracuse, NY, & Rochester, NY Markets
- Led a team of 24 Sales Operations Associates and Supply Chain Specialists, including three Field Route Engineers.
- Mentored and coached 70 routing analysts as they on boarded into the newly relocated IT depart in Plano, TX
- Completed formal evaluations of Routing Analysts performance regarding routing, reporting, data maintenance, and process adherence.
- Daily communication with Territory Sales Managers /Delivery Supervisors regarding resources and routing solution effectiveness
- Reduced delivery costs by optimizing routes and minimizing fuel consumption and improved service deliveries.
Regional Account Manager
ARCBEST (ABF Freight)
11.2016 - 01.2018
- Company Overview: ArcBest is the parent company to ABF Freight and offers third-party logistics services including brokerage, intermodal, ocean shipping, transportation management, warehousing and household goods moving
- Build and strengthen relationships with major accounts during daily communication and meetings to review business status and uncover strategic growth opportunities
- Collaborates with internal management teams to develop proper implementation processes, standard operating procedures and strategies for future customer growth potential
- Conducts Quarterly Business reviews with current customers utilizing and presenting transportation reports
- Expanded business partnerships in the Northern Plains region for Arcbest10% in Full truckload sales consecutively for the month of May & June2017
- Coordinating with various departments to facilitate transportation services to specific customers in order to solve complex full truckload and intermodal supply chain problems
- Serving as the senior point of contact for accounts transitioned from both ArcBest outside and inside sales teams
- Achieved Excellence Award for June & July2017 for exceeding 160% of monthly goal
- Trained and managed new account executives on the carrier rep process and operational duties of sales representatives
- Team leader of 8 carrier reps in roles ranging from account reps to freight brokers.
Sr Manager of Train Operations
UNION PACIFIC RAILROAD
12.2005 - 10.2016
- Company Overview: Largest publicly traded railroad in the United States, with over40,000 employees nationwide
- Managed 10 supervisors and 150 engineers & conductors. Also responsible for all processes relating to terminal operations, both inbound and outbound
- Initiated and maintained compliance with all expense budgets, achieving Arlington operating income goals and improving service unit operating revenue
- Ensured full utilization of company assets, including locomotives, cars, manpower, and physical plant, to maximize capacity, operational efficiencies, and financial returns
- Guided continuous improvement of practices and execution of employee, customer, and public safety initiatives in order to eliminate accidents, injuries, and lost time
- Led employee skill development, coaching, performance feedback, and training to ensure qualified and fully utilized work force
- Implemented Leader Standard Work with management team and enhanced standardized work with local jobs to significantly improve overall customer service quality; received recognition from Regional Vice President for bringing terminal to number one nationally in less than six months
- Coordinated Union Pacific's largest General Motors SUV Auto Facility transportation plan execution and operations, including rail operations for GM’s largest SUV plant and GM’s rail fleet, supplying and shipping200+ railcars per day
- Enhanced Key Measure Deliverables Index at Arlington location by improving pre-survey returns and positive feedback at all industry locations
- Closed communication gaps between departments by chairing cross-functional problem-solving committees; meetings effectively communicated customer transportation plans to Engineering, Marketing &Sales, NCSC, and HDC departments to ensure minimal delays and service interruptions to overall key measure performance
Manager of Yard Operations
UNION PACIFIC RAILROAD
12.2005 - 01.2009
- Oversaw terminal operating plans and activities, supervising six supervisors and 90 direct reports
- Drove all operational elements within Baytown Branch, including safety, employee development, customer satisfaction, and $17.5M in annual revenue
- Identified new ways to control department costs to meet annual budget goals and maintained key performance indicators for monthly reports to track progress towards organizational objectives
- Provided cross-functional leadership to optimize terminal performance, coordinating transportation, engineering, and mechanical operations
- Key Accomplishments:
- Continuously improved yarding process to simplify freight car classification and reduce inbound dwell times and departure times
- Exceeded customer expectations while steadily improving terminal performance goals, improving customer satisfaction ratings to99.7%, with100% work order compliance
- Reduced variability to1st OS measurement through implementation of rail classification
Education
MBA - Strategic Leadership
Amberton University
Garland, TX06-2014
BBA - Business Administration And Management
University of Houston
Houston, TX05-2005
Skills
- Software: Advanced Excel skills - vlookup, pivot, macros, Microsoft Office Suite (Word, Excel, PowerPoint, Smartsheets, Outlook),
- Applications: Geotab, PowerBI, Fleetrock Esker(invoice management) One Stream, Lytx recorder Management, Teams, Zoom
- Forecasting
- Transportation management
- Operations management
- P&L management
- Cap Ex spending
- KPI tracking
Certification
Project Management Institute (PMI) – Member, Dallas Chapter
Community Service
CV Roman Medical Society contributer & supporter, St. Jude’s Children’s Walk – Annual Volunteer, Dallas Margarita Society -Donor/ Volunteer, MWPHGLOTX- Dist 11 PM/ member
Timeline
Regional Operations Manager
Lazer Logistics
06.2021 - Current
Sr Routing Intelligence Manager
PepsiCo
01.2018 - 05.2021
Regional Account Manager
ARCBEST (ABF Freight)
11.2016 - 01.2018
Sr Manager of Train Operations
UNION PACIFIC RAILROAD
12.2005 - 10.2016
Manager of Yard Operations
UNION PACIFIC RAILROAD
12.2005 - 01.2009
Project Management Institute (PMI) – Member, Dallas Chapter
MBA - Strategic Leadership
Amberton University
BBA - Business Administration And Management
University of Houston
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