Joseph Oyervides
Summary
Recognized for enhancing public safety and incident reporting. Proven leadership in security operations, fostering teamwork and collaboration. Adept at problem-solving and delivering exceptional customer service, consistently improving safety work protocols, demonstrates strong observational skills, effective communication, and ability to handle emergencies calmly. Known for reliability, adaptability, and highly focused on achieving results and maintaining high standards in all responsibilities.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Lead Night Watchman/Security Officer Supervisor
Kickapoo Traditional Tribe Of Texas
02.2024 - 02.2025
- Maintained detailed logs of all activities for accurate record keeping and incident reporting.
- Reported any unusual activities or observations to law enforcement promptly, allowing for swift resolution of potential issues.
- Maintained confidentiality regarding sensitive information encountered while performing duties as a Night Watchman.
- Ensured safety of employees, visitors, and property through diligent access control and visitor management procedures.
- Consistently received positive feedback from management and clients for maintaining a professional, attentive, and reliable presence while on duty.
- Provided exceptional customer service while enforcing rules, resolving conflicts, or assisting guests as needed.
- Reduced incidents of theft by maintaining a vigilant presence throughout the property.
- Assisted in developing emergency preparedness plans for various scenarios, including fires, power outages, and medical emergencies.
- Collaborated with team members to ensure seamless shift transitions, sharing pertinent information about ongoing issues or concerns.
- Improved response time to emergencies with effective communication and coordination with law enforcement agencies.
- Enhanced security by conducting thorough patrols.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Examined doors, windows and gates to verify security.
- Communicated with security team and building supervisors using two-way radios and mobile phones.
- Collaborated with local law enforcement agencies to provide a secure environment for company employees and visitors.
- Evaluated performance of security personnel, offering constructive feedback and guidance for improvement when necessary.
- Patrolled and monitored premises in company vehicle and on foot patrol.
- Effectively resolved conflicts between staff members or visitors, employing strong communication skills and level-headed problem-solving techniques.
- Maintained accurate records of employee schedules, time off requests, and overtime hours worked by security officers under my supervision.
- Provided exceptional customer service to clients, addressing concerns promptly and professionally while maintaining a focus on safety and security.
- Actively participated in regular meetings with upper management to discuss ongoing security issues, trends, and potential risks facing the company.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Secured premises according to time when opening and closing doors.
- Responded quickly to incidents and assessed active situations for security concerns.
- Managed security staff rotation for position coverage on breaks.
- Completed shift handover reports and debriefed next shift upon arrival.
- Assisted with fire drills and other simulated emergencies to determine overall site safety.
- Monitored and evaluated performance of security personnel and provided feedback to improve performance.
Facilities Administrative Assistant
Kickapoo Traditional Tribe Of Texas
06.2023 - 02.2024
- Created an accessible filing system for important documents which streamlined retrieval and increased employee efficiency.
- Collaborated with cross-functional teams to support company-wide initiatives that required facilities assistance or expertise.
- Enhanced office efficiency by organizing and maintaining facility records and documentation.
- Improved communication between departments by acting as liaison between facilities staff and other teams within the organization.
- Contributed to budget development process through accurate tracking of expenses and providing input on potential cost-saving measures.
- Trained new hires on internal processes and procedures leading to faster onboarding and increased job satisfaction for new staff members.
- Supported facilities team with scheduling, coordination, and execution of maintenance tasks, ensuring timely completion.
- Ensured facility safety by conducting regular inspections and addressing any issues promptly.
- Streamlined administrative processes for better time management and improved productivity within the department.
- Assisted in the planning and execution of events held at the facility, ensuring smooth operation and positive guest experiences.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Volunteered to help with special projects of varying degrees of complexity.
- Established administrative work procedures to track staff's daily tasks.
- Liaised between clients and vendors and maintained effective lines of communication.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Shipping and Receiving Clerk
Universal Health Services, Inc.
06.2022 - 06.2023
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes, and turnover rates.
- Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.
- Streamlined receiving processes, ensuring proper documentation and prompt distribution of incoming goods to appropriate departments.
- Improved shipping efficiency by streamlining packing procedures and optimizing workstation layouts.
- Facilitated smooth communication between logistics partners, warehouses, and customers regarding shipment updates or delays for a seamless experience.
- Mentored new team members on shipping and receiving protocols, fostering a collaborative work environment focused on achieving common objectives.
- Collaborated effectively with cross-functional teams to resolve discrepancies in orders or address any issues promptly.
- Streamlined communication between warehouse and sales teams, facilitating real-time updates on inventory availability.
- Received shipments, verifying contents against purchase orders to ensure accuracy and completeness.
- Reduced instances of damaged goods, carefully packing and securing items following best practices.
- Trained new staff on warehouse procedures, ensuring high standard of workmanship and safety practices.
- Facilitated smooth warehouse operations, maintaining clean and safe work environments.
- Collaborated with procurement team to streamline receiving process, achieving faster turnaround of goods to shelves.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Sorted and delivered materials to different work areas and staff.
- Handled day-to-day shipping and receiving overseeing more than 75 packages per day.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
Customer Accounts Manager
Aaron's Sales and Lease
10.2021 - 06.2022
- Collaborated with cross-functional teams to develop strategic plans for improving overall customer experience.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Evaluated customers' potential needs to make appropriate recommendations.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Established performance and service goals and held associates accountable for individual performance.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Secured on-time payments and collected on delinquent accounts with tailored payment plans.
- Enhanced customer satisfaction by promptly addressing concerns and implementing effective solutions.
- Championed collaboration and communication within the team, resulting in a more cohesive approach to account management and broader organizational success.
- Conducted regular reviews of client accounts, identifying areas for improvement and making necessary adjustments to ensure continued success.
- Delivered exceptional service levels by prioritizing prompt response times and problem-solving abilities.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Contributed to team objectives in fast-paced environment.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Presented professional image consistent with company's brand values.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Shipping and Receiving Clerk
Universal Health Services, Inc.
12.2016 - 10.2021
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes, and turnover rates.
- Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.
- Streamlined receiving processes, ensuring proper documentation and prompt distribution of incoming goods to appropriate departments.
- Improved shipping efficiency by streamlining packing procedures and optimizing workstation layouts.
- Facilitated smooth communication between logistics partners, warehouses, and customers regarding shipment updates or delays for a seamless experience.
- Mentored new team members on shipping and receiving protocols, fostering a collaborative work environment focused on achieving common objectives.
- Collaborated effectively with cross-functional teams to resolve discrepancies in orders or address any issues promptly.
- Streamlined communication between warehouse and sales teams, facilitating real-time updates on inventory availability.
- Received shipments, verifying contents against purchase orders to ensure accuracy and completeness.
- Reduced instances of damaged goods, carefully packing and securing items following best practices.
- Trained new staff on warehouse procedures, ensuring high standard of workmanship and safety practices.
- Facilitated smooth warehouse operations, maintaining clean and safe work environments.
- Collaborated with procurement team to streamline receiving process, achieving faster turnaround of goods to shelves.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Sorted and delivered materials to different work areas and staff.
- Handled day-to-day shipping and receiving overseeing more than 75 packages per day.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
Driver
Hallcon
08.2016 - 12.2016
- Followed all relevant traffic laws and safety regulations.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during delivery and dropoffs to uphold company reputation.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
- Drove safely in various weather and road conditions to avoid accidents.
Unarmed Security Officer
Allied Universal Security Services
02.2015 - 12.2015
- Logged in report of incoming and outgoing vehicle traffic for different oil field sites.
- Open and closed ranch gates accordingly.
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
- Prevented theft and vandalism by maintaining a visible presence and closely monitoring traffic.
- Enhanced safety by conducting thorough and regular patrols of the premises.
- Prevented crimes by immediately reporting all unusual, unauthorized, and illegal activity on premises.
- Responded quickly to incidents and assessed active situations for security concerns.
- Consistently maintained compliance with all site-specific guidelines, regulations, policies, procedures while carrying out duties as an Unarmed Security Officer.
- Conducted safety checks, inventory checks and security assessments to apply protective measures.
Correctional Officer
Maverick County Detention Center
01.2014 - 02.2015
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
Correctional Officer
Geo Group Inc
08.2010 - 09.2013
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
Warehouse Operator
Medical Products Ltd
05.2010 - 08.2010
- Used pallet jacks to relocate products.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Kept warehouse stations and equipment in good working order in line with OSHA requirements.
- Checked packages and merchandise for damage and notified vendors.
- Collaborated with other departments to optimize warehouse space and improve overall company performance.
- Maintained clean and organized work environment, adhering strictly to health and safety regulations.
Rehabilitation Technician
Universal Healthcare Services
05.2009 - 05.2010
- Built trusting relationships with patients and families, fostering a supportive atmosphere for recovery.
- Supported patients during physical therapy sessions, providing encouragement and motivation for continued progress.
- Established collaborative relationships with patients through consistent and meaningful communication.
- Educated patients on proper use of assistive devices, reducing the risk of injury or further complications.
- Maintained a clean and organized therapy environment, promoting safety and efficiency.
- Utilized therapeutic equipment effectively, resulting in improved patient progress.
- Answered telephones and performed light clerical duties to maintain smooth operations while attending to various program needs.
- Provided compassionate care to patients, ensuring their comfort during rehabilitation sessions.
Warehouse Clerk
Intrex Global Solutions
05.2006 - 05.2009
- Kept warehouse up to safety and health regulations at all times.
- Utilized warehouse equipment to safely load and unload pallets and containers.
- Improved inventory accuracy with consistent cycle counting and data entry into the warehouse management system.
- Improved efficiency with quick and accurate loading of boxes.
- Managed incoming shipments by verifying product details against purchase orders, ensuring accurate inventory levels.
- Collaborated with team members to complete daily tasks efficiently, meeting warehouse performance goals consistently.
- Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
- Maintained a clean work environment through routine organization of shelves and removal of waste materials, promoting overall warehouse efficiency.
- Simplified shipping and receiving processes for improved workflow.
Cook
McDonald's
01.2006 - 05.2006
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Education
Associate of Arts - Computer Information Systems
Southwest Texas Junior College
Eagle Pass10-2026
Skills
- Team leadership
- Public safety
- Punctuality
- Incident reporting
- Security operations experience
- Verbal and written communication
- Security protocols
- Teamwork and collaboration
- Customer service
- Team player
- Problem-solving
- Time management
- Reliable and responsible
- Multitasking Abilities
- Adaptable and flexible
- Excellent communication
- Team collaboration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Certification
- CPR certification,
- Cell extraction training,
- Firearms certification acquired under GEO correctional facility in Eagle Pass, Tx
- Tactical training conducted at Uvalde County Sheriffs Department
- Non-commissioned security ofc reg. #: 998682 license acquired with Guardsmark/Universal in Carrizo Springs,Tx
Timeline
Lead Night Watchman/Security Officer Supervisor
Kickapoo Traditional Tribe Of Texas
02.2024 - 02.2025
Facilities Administrative Assistant
Kickapoo Traditional Tribe Of Texas
06.2023 - 02.2024
Shipping and Receiving Clerk
Universal Health Services, Inc.
06.2022 - 06.2023
Customer Accounts Manager
Aaron's Sales and Lease
10.2021 - 06.2022
Shipping and Receiving Clerk
Universal Health Services, Inc.
12.2016 - 10.2021
Driver
Hallcon
08.2016 - 12.2016
Unarmed Security Officer
Allied Universal Security Services
02.2015 - 12.2015
Correctional Officer
Maverick County Detention Center
01.2014 - 02.2015
Correctional Officer
Geo Group Inc
08.2010 - 09.2013
Warehouse Operator
Medical Products Ltd
05.2010 - 08.2010
Rehabilitation Technician
Universal Healthcare Services
05.2009 - 05.2010
Warehouse Clerk
Intrex Global Solutions
05.2006 - 05.2009
Cook
McDonald's
01.2006 - 05.2006
Associate of Arts - Computer Information Systems
Southwest Texas Junior College
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