Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Joseph Ozuna

Saratoga Springs,UT

Summary

Seasoned professional with 22 years of experience, adept in client engagement and team management. Excelled as Area Sales Manager and Field Service Manager, demonstrating outstanding communication and leadership skills. Seeking a Customer Success Manager role to leverage expertise in customer satisfaction and strategic sales initiatives.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Quality Control Specialist

FiberTel
01.2024 - Current
  • Conduct quality audits on completed projects to ensure adherence to industry standards and company guidelines.
  • Verify proper installation depths for pedestals and 12X12 dog houses, and check for the presence of dust caps on conduits.
  • Inspect gravel placement in dog houses and vaults to maintain infrastructure integrity and compliance.

Business Partner

ECO Solar
07.2021 - 03.2024
  • Led a team in residential outreach to educate homeowners on cost-saving opportunities through solar energy adoption.
  • Facilitated in-home solar assessments to demonstrate potential energy production and savings.
  • Encouraged sustainable living by guiding residents through the transition to self-sufficient power generation.

OSP Engineer

FiberTel
07.2023 - 01.2024
  • Conducted comprehensive site surveys for clients, documenting installation areas with photographs to facilitate cable and fiber optic network design.
  • Engaged directly with clients to determine project requirements and ensure alignment with their infrastructure needs.
  • Developed detailed project designs and coordinated with the CAD team to produce accurate technical drawings for implementation.

Rural Postal Carrier

United States Postal Service
04.2018 - 12.2023
  • Ensured accurate and timely delivery of mail to residential properties, maintaining high standards of service and customer satisfaction.
  • Provided reliable distribution of correspondence and packages to local businesses, supporting community operations and commerce.

Area Sales Manager

Heartland
07.2021 - 11.2022
  • Developed and executed sales strategies that aligned with company goals, improving customer acquisition and retention.
  • Managed client relationships, ensuring high levels of satisfaction and loyalty through consistent quality service delivery.
  • Collaborated effectively with cross-functional teams to enhance product offerings and address market needs.

MDU/Territory XSE

Comcast
03.2014 - 07.2021
  • Delivered high-quality customer service and sales solutions through door-to-door interactions, ensuring compliance with departmental standards.
  • Recognized as a leader among peers, earning the Ant Award on three separate occasions for exemplary performance.
  • Contributed to professional growth and team development by conducting walk-alongs, facilitating peer development, providing upwards feedback, and performing metric analysis and updates.

Service Technician

Spectra 7
10.2013 - 03.2014
  • Installed equipment ensuring adherence to safety protocols and extended courtesy throughout customer interactions.
  • Upheld a flawless driving record while conducting service-related transportation.

Service Technician

Direct TV
05.2008 - 10.2013
  • Conducted comprehensive satellite installations, maintenance, and system upgrades, ensuring operational efficiency and reliability.
  • Addressed customer service inquiries and executed necessary equipment repairs, enhancing client satisfaction and service continuity.
  • Provided customer education on system functionality, fostering improved user experience and product comprehension.

Field Service Manager

Dish Network
03.2002 - 05.2008
  • Managed teams of technicians in performing installations and repairs, achieving high levels of customer service and satisfaction.
  • Conducted comprehensive training for new employees, facilitating their proficiency in required duties and contributing to team readiness.
  • Elevated the sales team’s national ranking from 147th to 2nd place within a six-month period, demonstrating exceptional leadership and strategic sales management.

Youth Counselor

Weber Valley Detention Center
10.2006 - 04.2008
  • Supervised youth detainees, facilitating interactions with legal representatives and family members to support rehabilitation efforts.
  • Conducted safety inspections and enforced compliance with policies and procedures to maintain a secure detention environment.

Education

Degree - Project Management, Project Management

Antelope Valley Community College
Lancaster, California

Human Resource Management - Unknown

Martinsburg College
Martinsburg, West Virginia

High School Diploma - High School

Rowland High School
Rowland Heights, California

Skills

  • Problem Solving
  • Analytical Skills
  • Vendor Management
  • Project Management
  • Communication Skills

Certification

Good Conduct Medals Oct 2024

Accomplishments

I received 4 good conduct medals from the military. I've crossed the equator 7x’s

Timeline

Quality Control Specialist

FiberTel
01.2024 - Current

OSP Engineer

FiberTel
07.2023 - 01.2024

Business Partner

ECO Solar
07.2021 - 03.2024

Area Sales Manager

Heartland
07.2021 - 11.2022

Rural Postal Carrier

United States Postal Service
04.2018 - 12.2023

MDU/Territory XSE

Comcast
03.2014 - 07.2021

Service Technician

Spectra 7
10.2013 - 03.2014

Service Technician

Direct TV
05.2008 - 10.2013

Youth Counselor

Weber Valley Detention Center
10.2006 - 04.2008

Field Service Manager

Dish Network
03.2002 - 05.2008

Degree - Project Management, Project Management

Antelope Valley Community College

High School Diploma - High School

Rowland High School

Human Resource Management - Unknown

Martinsburg College

Similar Profiles

CREATE PROFILE
Joseph Ozuna