Joseph Pabon
Hollywood,FL
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques. Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments.
Overview
9
9
years of professional experience
Work History
Operations Manager
Fairfield Inn & Suites
03.2022 - 02.2024
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed staff by providing guidance, training, and support in order to meet company objectives.
- Performed cost analysis for various projects to determine budget requirements.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Ensured compliance with safety regulations and maintained safe work environment for all personnel.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Created detailed reports on performance of individual departments within operations.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
- Developed key performance indicators to measure effectiveness of operational processes.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Collaborated with management team on long-term strategic planning initiatives for organization.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Provided technical expertise in design and implementation of automated systems used in operations department.
- Resolved customer complaints in timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Addressed customer concerns with suitable solutions.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Motivated and evaluated personnel for performance improvement and goal achievement.
Front Desk Agent
Turnberry
03.2021 - 03.2022
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Maintained cleanliness of lobby area at all times.
- Inputted guest information into computer system accurately and securely.
- Verified accuracy of room rates and other charges during check-in process.
- Addressed customer needs in a timely manner.
- Assisted with luggage handling for incoming guests.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Kept accurate records of guest transactions.
- Managed cash drawer responsibly throughout shift.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Collaborated with colleagues to ensure smooth operations of front desk area.
Front Desk Ambassador
SpringHill Suites by Marriott
12.2018 - 12.2021
- Oversee Hotel Email
- Third Party Reservations
- Flight Crew Member Reservations
- Upkeep and Oversee Market
- Fosse Operating System
- Guest Check In's/Out's
- Reservation Confirmations
- Reservation Changes
- Money Management
Shift Supervisor
Pollo Tropical
01.2015 - 11.2020
- Oversee and manage cash
- Exemplify and relay a positive, genuine attitude and sense of understanding
- Maintain and oversee a clean and safe work environment.
Shift Supervisor
Starbucks
02.2018 - 01.2019
- Oversee and manage cash
- Serve and welcome customers with open arms
- Exemplify and relay a positive, genuine attitude and sense of understanding.
Education
Culinary Arts - Culinary Arts
Sheridan Technical College
Hollywood, FL06.2018
High School Diploma -
Everglades High School
Pembroke Pines, FL05.2016
Skills
- Organization
- Fosse
- Time Management
- Technology
- Leadership
- Microsoft Office
- Problem-Solving
- Communication
- Money Management
- Spanish
- Bilingual
- Office management
- Accounts receivable
- Operating systems
- Document Control
- Performance Monitoring
- Inventory Management
- Organizational Management
- Health and Safety Compliance
- Production
- Marketing
- Data Analysis
- Performance Reporting
- Contract Management
- Workflow Optimization
- Program Administration
- Customer Service
- Process Improvement
- Operations Oversight
- Staff Development
- Project Leadership
- Process Improvements
- Workforce Management
Affiliations
- Employee of the month 6 moths in a row.
Timeline
Operations Manager
Fairfield Inn & Suites
03.2022 - 02.2024
Front Desk Agent
Turnberry
03.2021 - 03.2022
Front Desk Ambassador
SpringHill Suites by Marriott
12.2018 - 12.2021
Shift Supervisor
Starbucks
02.2018 - 01.2019
Shift Supervisor
Pollo Tropical
01.2015 - 11.2020
Culinary Arts - Culinary Arts
Sheridan Technical College
High School Diploma -
Everglades High School