Dynamic leader with a proven track record at Sacrilege Brewery + Kitchen, adept in small business operations and customer relations. Excelled in driving financial growth and fostering strong client relationships through strategic business development and market trend awareness. Skilled in assembling high-performing teams, achieving notable customer satisfaction, and expanding product offerings.
Worked in sales for Matagrano beer distributor. Promoted from off premise to on premise sales. Supported, educated and elevated other sales representatives to increase profits for the entire company.
Worked in the hospitality industry from an early age learning the most effective practices for customer satisfaction.
Work History
Owner
Sacrilege Brewery + Kitchen
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team member
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Implemented marketing strategies to increase brand awareness and attract new customers.
Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
Expanded product offerings by researching market trends and identifying potential growth opportunities.
Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Recruited, hired, and trained personnel.
On Premise Sales Representative
Matagrano Distributors
Addressed customer concerns promptly and professionally, resolving issues efficiently while maintaining satisfaction levels.
Boosted brand visibility through strategic placement of promotional materials in high-traffic areas.
Coordinated cross-functional efforts between sales, logistics, and support teams to ensure seamless customer experiences.
Conducted regular client visits to maintain relationships, foster loyalty, and identify new opportunities for revenue growth.
Served as a knowledgeable resource for customers by staying current on industry trends and product offerings.
Increased sales by establishing and maintaining strong relationships with key clients.
Delivered orders to customers to drive full satisfaction.
Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
Front of House Manager
Half Moon Bay Brewing Company
Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
Resolved guests complaints while maintaining positive customer environment.
Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
Performed cash handling activities and secured nightly bank deposits.
Reduced wait times for customers by optimizing seating arrangements and implementing effective table management practices.
Education
Bachelor's Degree - International Business Management
Pennsylvania State University
University Park, PA
05.1996
Skills
Customer relations
Small business operations
Relationship building
Verbal and written communication
Project management
Business development
Market trend awareness
Attention to detail
Customer service
Goal setting
Purchasing and planning
Certification
Cicerone certified
Languages
Spanish
Elementary
Timeline
Owner
Sacrilege Brewery + Kitchen
On Premise Sales Representative
Matagrano Distributors
Front of House Manager
Half Moon Bay Brewing Company
Bachelor's Degree - International Business Management