Joseph Padilla
Summary
Friendly and customer-focused with natural ability to create welcoming environments. Possesses foundational knowledge of customer service principles and point-of-sale systems. Dedicated to enhancing guest experiences and maintaining positive atmosphere.
Overview
3
3
years of professional experience
Work History
FOH Team Member
California Fish Grill
06.2023 - Current
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
- Greeted customers warmly upon arrival, setting a welcoming tone for their dining experience.
Box Office Employee
Empyrean Production Services
10.2023 - 10.2024
- Maintained a high level of professionalism while addressing customer concerns, resulting in positive feedback from patrons.
- Streamlined communications between box office staff and event organizers, coordinating details such as guest lists, seating arrangements, and special accommodations.
- Boosted customer satisfaction by providing timely and accurate information on event schedules and ticket availability.
- Continuously updated knowledge of venue policies and procedures to provide accurate information to customers inquiring about various aspects of attending events.
Volunteer Usher
T-Mobile Arena/WeServe
05.2022 - 09.2024
- Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
- Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
- Managed crowd control effectively, ensuring timely seating and minimizing disruptions.
- Monitored entrance and exit of venue to guarantee safety of guests.
- Maintained updated knowledge of event information to provide guests with accurate details.
Courtesy Clerk
Albertsons
09.2021 - 04.2022
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Collected more than 50 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Assisted customers with large purchases by carrying items to vehicles.
Education
No Degree - Theater Technology
College of So. Nv High School West
Las Vegas, NVHigh School Diploma -
Centennial High School
Las Vegas, NV05.2021
Skills
- Building Customer Trust and Loyalty
- Effective Communication
- Teamwork and Collaboration
- Courteous with Strong Service Mindset
- Customer Relations
- Work Task Prioritization
- Cooperative Attitude
- Customer Assistance
- Guest Satisfaction
Timeline
Box Office Employee
Empyrean Production Services
10.2023 - 10.2024
FOH Team Member
California Fish Grill
06.2023 - Current
Volunteer Usher
T-Mobile Arena/WeServe
05.2022 - 09.2024
Courtesy Clerk
Albertsons
09.2021 - 04.2022
No Degree - Theater Technology
College of So. Nv High School West
High School Diploma -
Centennial High School
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