Joseph Palmer
Pomona,CA
Summary
Dynamic and dedicated professional with a strong background in customer support and workplace safety awareness, honed at Disneyland Resort. Proven ability to enhance guest relations and resolve issues effectively, while fostering collaborative teamwork. Committed to delivering exceptional service and maintaining high safety standards in fast-paced environments. Strong leadership ability in supervising and training teams.
Overview
25
25
years of professional experience
Work History
Attractions Cast Member
Disneyland Resort
11.2023 - Current
- Assisted customers in entering and exiting rides, providing balance support and general directions.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
- Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Delivered information and details of interest about facility to visitors.
- Built and established positive relationships with patrons, team members and supervisors.
Department Head
Anime Los Angeles
01.2019 - Current
- Evaluated performance continuously to identify areas in need of improvement and implement strategies to keep team on-track.
- Led regular meetings with team leaders and front-line staff to convey important operational information and new targets.
- Enforced organizational rules and incorporated policy changes into departments' day-to-day activities.
- Maintained organized inventory with accurate records through proper ordering, tracking and auditing procedures.
- Managed efficient workflows by creating effective schedules and delegating work based on personnel strengths and knowledge.
- Implemented strong control and evaluation procedures to maximize departments' work quality.
- Improved department operations by capturing numerous opportunities to streamline processes and reduce waste.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
Information Desk Volunteer
San Diego Comic-Con
07.2000 - Current
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Resolved customer problems and complaints.
- Handled assignments independently with good judgement and critical thinking skills.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Compiled information from files and research to satisfy information requests.
Park Greeter Trainer
Disneyland Resort
01.2021 - 11.2023
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Developed job-specific competencies and performance standards.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Provided coaching and mentoring to employees.
- Utilized variety of instructional design methodologies to create effective learning experiences.
Park Greeter
Disneyland Resort
09.2018 - 11.2023
- Directed guests through safe pathways, entrances and exits to prioritize guest safety.
- Provided customer service by scanning tickets, answering questions, and distributing maps.
- Provided information about current and future events at park.
- Monitored guests for compliance with safety and security protocols, raising any issue with security.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
- Developed and maintained courteous and effective working relationships.
- Worked flexible hours across night, weekend, and holiday shifts.
Maze Host
Universal Studios Hollywood
08.2017 - 11.2017
- Helped children and families find favorite attractions and characters to optimize guest experience.
- Kept attraction neat and clean, following company policy and safety guidelines.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Delivered information and details of interest about facility to visitors.
- Built and established positive relationships with patrons, team members and supervisors.
Warehouse Worker
Lowes Distribution Center
09.2014 - 10.2017
- Consistently lifted materials weighing as much as 30 pounds.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
Cashier
Riverside City College
01.2012 - 06.2013
- Helped customers complete purchases and locate items.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
Education
Associate of Science - Computer And Information Sciences
Riverside City College
Riverside, CASkills
- Workplace safety awareness
- Effective problem resolution
- Guest relations expertise
- Strong verbal communication
- Effective queue management
- Collaborative teamwork
- Regulatory adherence
- Dedicated work ethic
- Strong background in customer support
Timeline
Attractions Cast Member
Disneyland Resort
11.2023 - Current
Park Greeter Trainer
Disneyland Resort
01.2021 - 11.2023
Department Head
Anime Los Angeles
01.2019 - Current
Park Greeter
Disneyland Resort
09.2018 - 11.2023
Maze Host
Universal Studios Hollywood
08.2017 - 11.2017
Warehouse Worker
Lowes Distribution Center
09.2014 - 10.2017
Cashier
Riverside City College
01.2012 - 06.2013
Information Desk Volunteer
San Diego Comic-Con
07.2000 - Current
Associate of Science - Computer And Information Sciences
Riverside City College