JOSEPH PANICO
Little Falls,USA
Summary
Results-oriented professional with extensive experience in high-volume operations and project management at venues such as Prudential Center. Demonstrated expertise in full P&L oversight, managing large teams, and directing daily business operations. Skilled in strategic financial management, implementing cost controls that significantly reduced food and labor expenses, and executing marketing campaigns that achieved consistent revenue growth. Proven track record in coordinating logistics for major events and negotiating with vendors to ensure operational success.
Overview
9
9
years of professional experience
Work History
Guest Services Associate
Prudential Center
07.2023 - 04.2025
- Coordinated critical guest logistics and on-site operations for high-volume corporate hospitality and live events (supporting audiences of up to 16,000).
- Managed administrative documentation related to event protocols, compliance checklists, and shift reporting, ensuring seamless information transfer between management and floor staff.
- Acted as a primary administrative liaison between operations, security, and catering teams, facilitating cross-functional communication to guarantee prompt service delivery.
- Executed event-day project plans, ensuring all resources were deployed according to pre-approved schedules and client specifications.
- Managed real-time problem resolution and issue mitigation in a fast-paced environment, maintaining positive relations with high-profile clients and partners.
General Manager / Operator
Mama Dag's Seafood + Pasta Bar
06.2021 - 07.2023
- Directed all day-to-day business operations and management of a 20-person team, including scheduling, training, and performance evaluations.
- Managed full P&L oversight, tracking a $1.2M annual operating budget and implementing strategic cost-control measures that reduced food and labor expenses by an estimated 12%.
- Spearheaded the design and execution of seasonal marketing campaigns and promotional events, contributing to an estimated 8% year-over-year revenue growth.
- Negotiated and maintained relationships with 15+ vendors and external suppliers, optimizing procurement logistics to ensure consistent inventory and favorable contract terms.
Server / Lead Support
Cubanelle Restaurant
08.2016 - 03.2020
- Trained and onboarded new front-of-house staff, improving initial team performance and service quality.
- Developed and implemented upselling strategies that increased average guest spend by 10%.
Education
Bachelor of Science - Marketing
Rutgers Business School
Newark, NJ05-2023
Associate of Arts - Liberal Arts
Essex County College
Newark, NJ05-2020
Skills
- Project and operations management
- Financial analysis
- Marketing and public relations
- Training development
- Client engagement
- Labor cost management
- Recruitment and hiring
- Customer relationship management
- Technical proficiency
- Event planning and coordination
- Team leadership
- Marketing strategy
- Vendor negotiation
- Budget management
- Administrative support
- Social media marketing
- Digital marketing strategies
Websites
References
References available upon request.
Timeline
Guest Services Associate
Prudential Center
07.2023 - 04.2025
General Manager / Operator
Mama Dag's Seafood + Pasta Bar
06.2021 - 07.2023
Server / Lead Support
Cubanelle Restaurant
08.2016 - 03.2020
Bachelor of Science - Marketing
Rutgers Business School
Associate of Arts - Liberal Arts
Essex County College