Joseph Parker
Columbia,MD
Summary
I am a healthcare professional with excellent interpersonal and multitasking skills. The vast knowledge of experience in healthcare involves: Medical coding Electronic medical records Lab Technician SNF ALS Medical terminology Pharmacology Authorized to work in the US for any employer
Overview
12
12
years of professional experience
1
1
Certification
Work History
CNA - Certified Nursing Assistant
Lorien of Columbia
Columbia, MD
03.2022 - Current
- Performing important patient-centered tasks under the supervision of licensed nursing staff
- Helping patients in performing all their daily activities like having meals, bathing and dressing up
- Helping the patients stand strong through a recovery or long-term condition
- Furthermore, playing a significant role in creating a better lifestyle for their patients by offering them plenty of care and quality time
- Answering call buttons and alerting nurses to emergencies
- Monitoring patient needs and reporting any issues to other healthcare personnel
- Ensuring patient comfort by changing bedding, filling water jugs, and positioning items so they are in reach
- Repositioning patients in beds
- Helping patients move from a bed to a chair or wheelchair and back
- Measuring and recording food and liquid consumption
- Stocking or issuing medical supplies, such as dressing packs
- Measuring vital signs, including blood pressure, oxygen level, and temperature
- Also performing basic patient care for Tracheostomy (ventilator) and also Catheter patient care
- Assisting the nursing staff with skin and body checks and also performing minor wound care assistance under the supervision of the LPN or RN
- Checked vital signs
- Provided patients/residents with care and companionship
Resident Assistant
Brightview Senior Living
Columbia, MD
06.2021 - 05.2022
- Provide's warm and engaging personal care
- Engage and assist residents with activities of daily living (ADL) as needed
- Look for changes in residents' day and personal care needs and update their personal Resident Care
- Plan
- Encourage resident participation in scheduled programs and activities
- Assisting with meal prep toiletry engaging in activities encouraging a positive atmosphere
- Perform floor duties and assist med-technicians with med dispensing
- Document resident care in medial records
- Provided staff coverage for memory care, assistant living, and long term care
Enumerator/Census Taker
U.S. Census Bureau
Columbia, MD
06.2020 - 09.2020
- Conduct research on behalf of the U.S
- Census Bureau
- They collect household and demographic information by canvassing their assigned areas
- Enumerators must appropriately document and report the results they find too the Bureau
Warehouse Maintenance Technician
Polaris Pharmacy Services
Randallstown, MD
05.2020 - 07.2020
- Stock and receive medications
- Price and stock office supplies
- Minor building maintenance
- Visit nursing homes to repair or install copy or fax machines
Tier II Material Handler
Thermo Fisher Scientific
Frederick, MD
05.2019 - 03.2020
- Prepare samples or clinical agents for pickups, courier deliveries, and shipments
- Works closely with managers to support customer inquiries, discrepancies, inventory maintenance and database updates
- Responsible for using an inventory management system for data entry, sample tracking, and management of samples
- Participates in process improvement activities
- Receives handles and inventories specimens of human, animal, and/or plant origin at temperatures ranging from ambient to -196C, and having potentially hazardous properties
- Compliant in the standard operating procedures (SOPs), facility safety guidelines, and Food & Drug
- Administration (FDA) requirements which may include compliance with cGMP CFR parts 210 and 211
Pharmacy Floor Technician
Pharmscript
Columbia, MD
01.2018 - 05.2019
- Picking, labeling and scanning pharmaceutical materials
- Preparing the finished prescription for final verification by a pharmacist
- Supervisor 1-2 staff workload
Senior Technical Support Specialist
Comcast
Philadelphia, PA
09.2015 - 12.2017
- Provided first-level technical support to end-users on proprietary software and applications including installation basic usage and appropriate service level to warranty
- Performed troubleshooting techniques over the phone or via web messenger to identify and resolve issues
- Established patterns to reoccurring issues and provides input to development teams
- High Volume Inbound Call Center Team Lead
Philadelphia Gas Works
Philadelphia, PA
11.2014 - 05.2015
- Responsible for generating action tickets based on incoming user calls and then seeing those tickets through to resolution
- Assisted in developing technical training materials for users
- Assisted in doing in-person support calls
- Provided financial help to customers through Liheap applications
- Ability to handle escalated calls
Customer Service Supervisor/Call Center
CIGNA
Horsham, PA
10.2012 - 12.2014
- Received and entered information gathered via telephone, fax, or internet to create initial claims
- Review Short Term and Long Term Disability claims
- Process Family Medical Leaves, Workers
- Compensation, or Early Notification Proof of Loss form
- Ensures successful transmission of this information to the appropriate location within targeted time frames.
Inventory Control Supervisor
CROSSMARK
Philadelphia, PA
08.2009 - 10.2012
- Develop and implement annual production reports
- Ensure new products and components are clearly defined and introduced on displace
- Make use all material systems and master schedules are as per business objectives
- Monitor finished goods inventory levels and schedule transfers to outside warehouses
- Update AS400 system with new inventory codes.
Education
Certification in Medical Assistant - undefined
Fortis College
Associate - Communications
Temple University
Skills
- Administrative Experience (4 years)
- Call Center (6 years)
- Call Center Management (4 years)
- Administrative Support (4 years)
- Communications skills (10 years)
- Logistics support
- Communications (10 years)
- Quality Assurance
- Microsoft Excel
- Leadership Experience
- Root Cause Analysis
- Behavioral health (2 years)
- Computer Skills (4 years)
- In sales skills (4 years)
- Time management
- Leadership
- English
- Troubleshooting
- Help Desk
- Quality control (5 years)
- Google Docs
- Google Suite
- Windows
- Logistics
- Medical billing
- Customer support
- Data collection
- Analysis skills
- Databases
- Pricing
- Computer Networking
- Office experience
- Supervising experience
- Order fulfillment
- Dispatching
- Shipping & receiving
- Warehouse distribution
- Conflict management
- Construction
- Product development
- Sales support
- Typing
- GIS
- IVR
- Floor Care
- Nursing administration
- Memory Care
- Assistant living
- LTC pharmacy
- Long Term Care
- Customer service
- Home care
- Certifications and Licenses
- Driver's License
- Fork lifting
- Bedsore Prevention
- Vital Signs Collection
- Caregiver Relations
- Output Monitoring and Reporting
- Feeding Assistance
- Fluid Measurement
- Emotional and Social Support
- Activities of Daily Living (ADL) Support
- Observation Documentation
- Reading Comprehension
- Responding to Emergencies
- Recording Vital Signs
- Dementia and Alzheimer's Knowledge
- Catheter Change and Preparation
- Promoting Healthy Habits
- Critical Thinking
- Transporting Patients
- Documenting Behaviors
- Universal Precautions
- Grooming and Bathing Assistance
- Basic Life Support
- Patient-Focused Care
- Supporting Personal Needs
- Observing Responses
- Range of Motion Exercises
- First Aid
- Medical Terminology Knowledge
- Companionship and Emotional Support
- CNA Certification
- Microsoft Outlook
- Microsoft Office
- ADLs Assistance
- Biohazard Disposal
- Time Management
- Judgment and Decision-Making
- First Aid Certification
- Bed Transfers
- Geriatrics
- Pharmacology
- Writing
- PointClickCare
Accomplishments
- July 2022 to Present
- Certified Nursing Assistant
- First Aid Certification
- Additional Information
- Small business owner -10 years experience
- Cartel Gallery
Certification
Business Management (2 years)
Claims Processing (4 years)
CRM (8 years)
Marketing Strategy (2 years)
Medical Terminology (4 years)
Technical Support (4 years)
Healthcare (8 years)
Materials Management (3 years)
Web Development (2 years)
Management (5 years)
Relationship Management (8 years)
Microsoft office (10+ years)
Team Building (4 years)
MS Outlook (10+ years)
professional writing (5 years)
Forklift Operator (1 year)
Microsoft Word (10+ years)
Customer Service (10+ years)
Microsoft Outlook
Timeline
CNA - Certified Nursing Assistant
Lorien of Columbia
03.2022 - Current
Resident Assistant
Brightview Senior Living
06.2021 - 05.2022
Enumerator/Census Taker
U.S. Census Bureau
06.2020 - 09.2020
Warehouse Maintenance Technician
Polaris Pharmacy Services
05.2020 - 07.2020
Tier II Material Handler
Thermo Fisher Scientific
05.2019 - 03.2020
Pharmacy Floor Technician
Pharmscript
01.2018 - 05.2019
Senior Technical Support Specialist
Comcast
09.2015 - 12.2017
Philadelphia Gas Works
11.2014 - 05.2015
Customer Service Supervisor/Call Center
CIGNA
10.2012 - 12.2014
Inventory Control Supervisor
CROSSMARK
08.2009 - 10.2012
Certification in Medical Assistant - undefined
Fortis College
Associate - Communications
Temple University
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