Joseph Parker
Clermont,FL
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
13
13
years of professional experience
Work History
Guest Exp. Manager Custodial Ops
The Walt Disney Company
04.2022 - Current
- Managing custodial cast members in a union environment and ensuring that all cast members are following safety guidelines and staying on task fulfilling the resort needs
- Utilizing multiple platforms for Time Management, Payroll Corrections, and Employee and Labor relations such as Workday and SAP
- Certified and managed cast member on heavy equipment such as Backhoes, tractors and large garbage trucks
- Managed Large scale resort for Housekeeping and Custodial while maintaining a great guest experience and level of customer service
Director of Environmental Services
Waterside Landing
07.2020 - 12.2021
- Managing housekeeping employees and providing them with a list of daily duties to maintain an efficient and structured community while providing first class care for the residents
- Designing monthly, weekly, and daily preventative maintenance schedules to upkeep the community as well as always maintaining the community according to Fire and Life safety codes in compliance with state regulations
- Worked with County Officials for building permitting and life safety of community renovations
- Development and oversight of CEMP and plan approval through County and State officials as well as Generator Management
- Lead all life safety and Emergency Management drills
- Maintained vendor relationships with Ecolab, Direct Supply HD Supply, Sherwin Williams.
Plumbing Technician
CEC Plumbing
04.2019 - 07.2020
- Managed continuous renovation projects with commercial and residential buildings
- Maintained plumbing systems by performing routine maintenance tasks such as replacing washers, repairing leaks, unclogging drains, and checking faucets for proper operation.
- Determined the cause of plumbing problems through visual inspections or use of diagnostic tests.
- Removed old pipes during remodeling projects while ensuring minimum disruption to customers' operations.
- Scheduled and executed service calls to residential customers.
Director of Plant Operations
Senior Lifestyle Corporation
07.2016 - 04.2019
- Interim Executive Director from 09.2018-01.2019 maintaining the facility needs regarding all aspects of the daily operation
- Worked in collaboration with New Development within Senior Lifestyle Corporation and General Contractors for the new construction of the facility
- Designed all new facility maintenance schedules and developed vendor agreements covering all of the required 3rd party maintenance contracts
- Coordinated all Capital projects with any improvements needed for the facility
- Maintained strong relationships with external vendors to secure best prices on supplies needed for production.
- Collaborated with other department heads in order to develop cross-functional strategies that improved overall organizational performance.
- Directed projects related to facility upgrades or expansions while staying within budgetary parameters.
- Created and maintained The Emergency Preparedness Manual for the entire facility required by AHCA and Broward County.
Maintenance Director
Brookdale Senior Living
08.2011 - 07.2016
- Managed all housekeeping employees as well as constructed the list of daily duties distributed to the frontline housekeeping employees to maintain an efficient and complaint-free operation throughout the community
- Created monthly, weekly, and daily preventative maintenance schedules to upkeep the community
- Prepared and maintained the community according to Fire and Life safety codes and continuously remained in compliance with state regulations at all times
- Small renovations to residential apartments with set deadlines that were completed within the required timeframe consistently.
Education
High School Diploma -
Miami-Dade Christian Academy
06.2010
Skills
- OSHA Certified in Customer Service, Electrical Safety, and Workplace Ethics
- Core Trained in the State of Florida for Administrator of Assisted Living Facility
- Proficient with Outlook, Direct Supply Tels , Excel, Word, HotSOS work order system
- Project Management
- Team Leadership
- Operations Management
- Expense Tracking
References
Upon request
Accomplishments
- Disney Heroes Award
Timeline
Guest Exp. Manager Custodial Ops
The Walt Disney Company
04.2022 - Current
Director of Environmental Services
Waterside Landing
07.2020 - 12.2021
Plumbing Technician
CEC Plumbing
04.2019 - 07.2020
Director of Plant Operations
Senior Lifestyle Corporation
07.2016 - 04.2019
Maintenance Director
Brookdale Senior Living
08.2011 - 07.2016
High School Diploma -
Miami-Dade Christian Academy