Joseph Parrino
Morganville,NJ
Summary
Adept at transforming challenges into opportunities for growth, I leveraged my problem-solving and team leadership skills at TEI Group Dedicated Elevator Solutions to enhance service delivery and operational efficiency. By fostering collaboration and executing cost-effective strategies, I significantly improved customer satisfaction and team performance.
Highly motivated with 20 years experience in elevator industry. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Service Manager
TEI Group Dedicated Elevator Solutions
01.2023 - Current
- Resolved customer complaints in professional and timely manner.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Facilitated cross-functional team collaboration, improving resolution time for complex service issues.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Performed detailed budget analysis for area maintenance projects, ensuring cost-effective use of resources.
Area Maintenance Manager
Tei Group Dedicated Elevator Solutions
01.2011 - 12.2022
- Fostered a positive work environment by promoting open communication and teamwork throughout the maintenance department.
- Collaborated with other departments to proactively identify potential maintenance issues and develop solutions.
- Conducted regular facility inspections to identify areas requiring repair or improvement, enhancing overall performance.
- Performed detailed budget analysis for area maintenance projects, ensuring cost-effective use of resources.
- Managed a team of technicians to ensure timely completion of maintenance tasks, resulting in reduced operating costs.
Education
High School Diploma -
Francis School
Staten Island, NY06.1996
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
Certification
OSHA 30
NY State and City Elevator Mechanic License
Timeline
Service Manager
TEI Group Dedicated Elevator Solutions
01.2023 - Current
Area Maintenance Manager
Tei Group Dedicated Elevator Solutions
01.2011 - 12.2022
High School Diploma -
Francis School
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