Joseph Pasterino
Hammonton
Summary
Accomplished Assistant Manager and team leader with in-depth experience consistently rising through ranks. Well-versed in operations, sales, personnel management, inventory management and innovation. Proactive, adaptive, innovative and forward thinking to adapt to business changes, demands and developmental needs, Dedicated to complete knowledge of company products and services for optimized customer service. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Maintains and improves operations and functions while effectively managing crises in fast-paced environment. . Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assistant Manager
The Villlage Pub Sewell
01.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Maintained Liquor inventory and weekly liquor ordering
- Scheduling, Hiring and full department management of Hosts, barbacks/bussers and security and assisted with servers and bartenders
- Use of Pmix to forecast business needs and determine product inventory needs and pars
- Use of POS foodtech and then team leader for transition to Toast
Head Of Security, Bartender
Fielders Pub
07.2020 - 01.2023
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Managed cash and bar revenue during special promotions or sporting events.
- Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
- Coordinated emergency evacuation drills and exercises and developed and improved emergency procedures.
Head Bartender
Passyunk Ave London
03.2018 - 05.2019
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Closed out cash register and prepared cashier report at close of business.
- Cocktail development, recipe spec procedure, cost assesment vs profit, pricing and advertising
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Followed alcohol awareness procedures and standards per Uk Personal License
- Customer engagement and feedback assessment
- Trained 20+ new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Team Leader, Assistant General Manager, Trainer
Stonegate Pub Company, "Slug And Lettuce" Brand
03.2012 - 03.2018
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Managed team schedule with eye for coverage needs and individual strengths.
- Mentored and motivated team members to achieve challenging business goals.
- Handled cash accurately and prepared deposits.
- Taught staff strategies for completing work and smoothly carrying out senior management directives.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Motivated, trained and disciplined employees to maximize performance.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained over 80 new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
Teacher of English as a Second Language
Various
09.2009 - 09.2016
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
- Administered and graded tests and assignments to evaluate student progress.
- Collaborated with teachers and department heads to meet quarterly and yearly educational goals.
- Taught classes daily with advanced, beginner and intermediate levels of students.
- Offered one-on-one tutoring to improve student performance,
- Administered language and academic assessments to evaluate student progress.
- Instructed students in using visuals, games and textbooks to improve writing, speaking and reading skills.
- Delivered and developed lesson plans by using broad range of teaching techniques and strategies.
- Tailored lesson plans to accommodate differences in learning styles and speeds.
Assistant Manager,Bartender, Security,
Downeys Irish Pub
01.2010 - 05.2015
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Monitored security to protect employees, customers and property.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Developed new signature cocktails to support bar marketing brand and increase profits.
Merchandiser
The Home Depot
01.2010 - 12.2011
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Updated pricing and signage to complete product displays and educate customers.
- Verified products appeared at correct locations in proper quantities.
- Established strong vendor relationships to maintain and support business.
Sales Executive
Mike's Famous PowerSports
01.2006 - 11.2008
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.
Education
Bachelor of Science - Environmental Management
The Open University
Milton Keynes, England, UK10.2023
Associate of Arts - Teaching of English As A Second Language
Trinity College of London
London, U.K.10.2010
Skills
- Scheduling and Coordinating
- Managing Operations and Efficiency
- Performance Tracking and Evaluations
- Technical Proficiency
- Employee Coaching and Motivation
- Performance Monitoring
- Strategic Decision-Making
- Negotiation and Conflict Resolution
Certification
UK Personal License - Uk Liquor License needed for management of Alcohol sales business.
CPL Level 2 restaurant management training
BIIAB Level 2 Personal License UK
CertTESOL- Teaching Certification for learners of English as a second language
NHRA - Crash and fire Response
TIPS alcohol certified
Additional Information
• 320credits of 360 required for Bachelor of Science from The Open University UK.
Study of Environmental management, Eco-Innovation, and Eco sustainability
Expected graduation date 2024
• Richmond Baseball, London UK Vice President 2016-2019,
Richmond Baseball Club is a non-profit charity baseball organization in London England
Head coach and assistant manager for beginner level baseball ages 13 & Up
Team recruitment, organization, evaluation
To ensure all safety and equipment standards and followed
Safeguarding of under 18 players
British baseball Federation Representative and member for Richmond
Timeline
Assistant Manager
The Villlage Pub Sewell
01.2023 - Current
Head Of Security, Bartender
Fielders Pub
07.2020 - 01.2023
Head Bartender
Passyunk Ave London
03.2018 - 05.2019
Team Leader, Assistant General Manager, Trainer
Stonegate Pub Company, "Slug And Lettuce" Brand
03.2012 - 03.2018
Assistant Manager,Bartender, Security,
Downeys Irish Pub
01.2010 - 05.2015
Merchandiser
The Home Depot
01.2010 - 12.2011
Teacher of English as a Second Language
Various
09.2009 - 09.2016
Sales Executive
Mike's Famous PowerSports
01.2006 - 11.2008
Bachelor of Science - Environmental Management
The Open University
Associate of Arts - Teaching of English As A Second Language
Trinity College of London
UK Personal License - Uk Liquor License needed for management of Alcohol sales business.
CPL Level 2 restaurant management training
BIIAB Level 2 Personal License UK
CertTESOL- Teaching Certification for learners of English as a second language
NHRA - Crash and fire Response
TIPS alcohol certified
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