Summary
Overview
Work History
Education
Skills
Certification
Additional Information - Skills And Abilities
Assessments
Personal Information
Timeline
Generic

Joseph Patrick

Navarre,USA

Summary

Dynamic Store Manager with a proven track record at Cefcostores, specializing in inventory management and team leadership. Achieved significant cost savings through strategic process improvements while enhancing customer satisfaction metrics. Demonstrated expertise in cash handling and conflict resolution, consistently fostering a productive environment that drives sales and operational efficiency. Career goals include further optimizing store operations to maximize profitability and enhance the customer experience.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Store Manager

Cefcostores
Fort Walton Beach, FL
08.2024 - 04.2025
  • Managed daily banking activities such as deposits and withdrawals.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Maintained accurate records of employee performance reviews.
  • Implemented efficient systems for tracking stock movement.
  • Established customer service standards and monitored staff compliance.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed relationships with suppliers to negotiate better prices.
  • Assessed operational efficiency of the store's departments.
  • Ensured compliance with safety regulations and company policies.
  • Performed regular price checks to ensure competitive pricing.
  • Resolved customer complaints in a timely manner.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Updated POS system with new products and promotional offers.
  • Created weekly work schedules for store personnel.
  • Recruited, trained and supervised new employees.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Updated and maintained store signage and displays.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Delegated work to staff, setting priorities and goals.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Structured HR consulting services to support clients during organizational developments and changes.

Assistant Manager

Cefcostores
Gulf Breeze, FL
08.2023 - 08.2024
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Managed customer service inquiries and complaints in a timely manner.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Communicated regularly with customers to gain insights into their needs.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Maintained up-to-date knowledge of company products and services.
  • Ensured compliance with safety regulations and company policies.
  • Implemented quality control measures to uphold company standards.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.

Activities Coordinator

Bayshore Retreat Treatment Center
Destin, FL
04.2021 - 03.2023
  • Participated in clinical supervision at least bi-weekly and complied with instructions using established best practices and developmental programming to meet the individualized needs of program residents.
  • Transported residents to appointments and activities as needed
  • Supervised and participated with residents during recreational, vocational and educational activities including meal preparation, cleaning, hygiene, nutrition and daily chores
  • Planned and coordinated recreational activities for clients on property and offsite
  • Created monthly schedule for fitness programming
  • Coordinated with team members to offer onsite and offsite recreational opportunities
  • Obtained breath and urine samples for AOD testing
  • Safeguarded, monitored and distributed residents' medication as prescribed
  • Participated in QA reviews
  • Ensured the delivery of prompt medical attention in cases of illness or accident
  • Reported any such incidents to the director/supervisor
  • Completed untoward incident reports and documentation as required
  • Attended staff meetings, in-service and conference/trainings as assigned
  • Utilized program consumables and supplies costs effectively
  • Conveyed information inter/intra agency
  • Participated in fundraising and other agency activities
  • Sensitive and responsible to public relations within the community
  • Maintained standards that apply to confidentiality
  • Perform other duties as assigned

Area Supervisor

System 1, Inc.
Republic, MO
04.2020 - 09.2021
  • Communicated with corporate using a company assigned email address
  • Lead a team of employees with instructional tasks and assignments delivered by corporate
  • Verified that the employees have followed through with instructions and assignments by performing additional inspections
  • Drove a company transport commercial van 300+ miles daily to multiple properties to inspect for damages and repairs
  • Performed janitorial task to insure sanitation and cleanliness
  • Picked up and distribute janitorial supplies
  • Used Vector app to perform inspections and to verify arrival and departure to each location
  • Maintained company vehicle maintenance
  • Performed vehicle safety inspection
  • Maintained cleanliness inside and out of company vehicle

Store Manager

EG-America
Cincinnati, OH
07.2018 - 03.2020
  • Recruited, selected, and managed a team of sales oriented associates who perform at levels consistent with our corporate objectives.
  • Certified training emphasizing correct POS procedures, exceptional customer service, and plus selling.
  • Supported, upheld, and enforced all company policies, and local, state, and federal laws and regulations.
  • Managed labor and scheduling to minimize labor expenses, while ensuring adequate store staffing in accordance with the Labor Scheduling Program.
  • Recognized the cause of shrink and work effectively to control losses to increase profits.
  • Conducted merchandise and supply ordering to maintain appropriate inventory levels to maximize sales and to prevent merchandise being out of stock.
  • Correctly verified the delivery of all merchandise and insure that all employees do the same.
  • Analyzed and manage vendor invoices.
  • Audited invoices to compare with purchase orders.
  • Ensured that the correct pricing is maintained and that all merchandise is in-code and saleable.
  • Maintained high standards of store image ensuring that the store is clean, well-stocked, and ready for business.
  • Strived to increase sales through suggestive selling skills/techniques and to consistently improve customer service.
  • Ensured information flows to all store associates and advises management of significant events affecting the store.
  • Researched and resolve customer and vendor issues related to charges and payments.
  • Verified and record lottery sales and inventory
  • Managed bank deposits to include verifying all cash flow
  • Supervised and coach associates in the performance of their duties; complete performance reviews and provides feedback to district advisor.
  • Adhered to company policies for safety monitoring and inspections.
  • Transported and transfer merchandise between four different locations to support each stores needs in times of shortages.

Front Desk Supervisor

Northshore Hospitality LLC
Wilmington, NC
02.2009 - 12.2015
  • Planned, organized, coordinated, and monitored front desk operations to optimize efficiency and productivity
  • Implemented training and coaching to front desk staff
  • Scheduled front desk staff in compliance with labor budget
  • Greeted, registered, and assigned rooms to guests
  • Verified and established payment
  • Reviewed accounts and charges with guests when needed
  • Posted charges to ledger's
  • Transmitted and received messages, using telephones or telephone switchboards
  • Made, modified, and confirmed reservations
  • Answered inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions
  • Recorded guest comments and/or complaints
  • Followed up with correspondence
  • Advised housekeeping staff as needed
  • Deposited guests' valuables in hotel safes or safe-deposit boxes
  • Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints
  • Communicated with housekeeping and/or maintenance staff when guests reported problems

Shift Supervisor

Starbucks Co.
Seattle, WA
10.2010 - 10.2011
  • Performed special projects to assist in store operations
  • Assisted in store rostering and maximize labor by adjusting staffing to meet ideal staffing hours
  • Ensured that all partners adhere to the meal and rest break policy
  • Assisted store manager with accounting and banking operations
  • Followed inventory stocking and recording guidelines
  • Contributed to store goals for the increase of sales and improving profits
  • Record and accountable for store funds while running a shift
  • Assisted store manager with interview and performance reviews
  • Discovered customer needs and appropriately suggested products to every customer to enhance service and meet sales targets

Night Auditor/Front Desk Agent

East Coast Hospitality LLC
Washington, NC
07.2004 - 11.2010
  • Followed all specified procedures to audit the shift closing of all front office staff, including personally closing third shift and completing an audit summary for each shift
  • Followed all specified procedures to maintain and post a daily balance of all house accounts, including preliminary reconciliations, detail transactions and final reports to accounting
  • Followed all specified procedures to reconcile cash reports each night, researching and posting any unresolved issues from the day shifts
  • Produced accurate and timely reports and correctly handle all cash transactions
  • Balanced and audited for accuracy room revenue, cashier reports, guest and house accounts, and telephone revenue
  • Transmitted credit card batches
  • Completed and transmitted daily management and accounting reports to include supporting documents
  • Acted as a hotel system liaison during night hours
  • Performed all Front Desk Associate functions as required
  • Contact housekeeping or maintenance staff when guests report problems.

Housekeeping Supervisor

East Coast Hospitality LLC
Washington, NC
03.2002 - 07.2004
  • Assisted the housekeeping manager with day to day job duties and responsibilities to maintain the cleanliness and presentation of the property to include but not limited to;
  • Assisted housekeeping manager with inventory and supplies, scheduling of housekeeping staff to include monitoring labor budget hours, and room assignments
  • Delegated special tasks to be completed from day to day
  • Supervised the performance of room attendants to ensure that company standards are being met by inspecting their work
  • Cleaning bathrooms to include the occasional scrubbing to rid the bathroom of soap scum, mold and mildew
  • Polished all chrome fixtures in bathrooms
  • Dusting all furniture and decor to include polishing
  • Emptied trash from receptacles
  • Changed bed linens
  • Swept edges and corners of carpeting to free it of debris and dust
  • Cleaned out microwaves and refrigerators
  • Vacuumed floors
  • Wash, dried, and folded linen and terry
  • Communicated any problems or concerns directly to upper management and maintenance

Education

Associate in Applied Science - Hospitality Management

Coastal Carolina Community College
Jacksonville, NC
05.2017

Certificate - Pharmacy Technician Training

Coastal Carolina Community College
Jacksonville, NC
12-2009

Certificate - Office System Technology

Coastal Carolina Community College
Jacksonville, NC
08-2003

Skills

  • CASH
  • ACCESS
  • EXCEL
  • MICROSOFT OFFICE
  • Retail Management
  • Key Holder
  • ASM
  • Team Lead
  • Scheduling
  • Sales
  • Inventory
  • Training
  • Management
  • Microsoft Excel
  • Word
  • Cash Handling
  • Customer Service Skills
  • Team Building
  • Inventory Management
  • Merchandising
  • Organizational Skills
  • Payroll
  • Event Planning
  • Housekeeping Management
  • Store Management Experience
  • Recruiting
  • Vendor Management
  • Pricing
  • Bookkeeping
  • Profit & Loss
  • Interviewing
  • Purchasing
  • Office Administration
  • Human Resources
  • Administrative Experience
  • Sales Management
  • Guest Services
  • Accounting
  • Research
  • Events Management
  • Office Management
  • Hotel experience
  • Retail sales
  • Supervising experience
  • Hospitality management
  • Front Desk
  • Time Management
  • Leadership
  • Filing
  • Computer Skills
  • Microsoft Powerpoint
  • Employee Orientation
  • Caregiving
  • Assisted living
  • Nursing home experience
  • Dementia care
  • Senior care
  • Communication skills
  • Schedule management
  • Inventory management
  • Customer service
  • Employee training
  • Cash handling
  • Sales reporting
  • Visual merchandising
  • Operational efficiency
  • Performance evaluation
  • Team building
  • Process improvement
  • Safety compliance
  • Stock replenishment
  • Conflict resolution
  • Time management
  • Customer relations
  • Continuous improvement
  • Leadership development
  • Teamwork and collaboration
  • Staff hiring
  • Effective communication
  • Manage operations
  • Decision-making
  • Performance improvement
  • Organizational skills
  • Product promotion
  • Staff scheduling
  • Staff training
  • Hiring and onboarding
  • Supply ordering
  • Budget management
  • Budget control
  • Verbal and written communication
  • Staff performance improvement
  • Policy development
  • Cost analysis and savings
  • Operational budgeting
  • Interpersonal skills
  • Desktops, laptops, and mobile devices
  • Friendly and positive
  • Employee engagement
  • Opening and closing procedures
  • Accurate cash handling
  • Reliability
  • Staff development
  • Business management
  • Employee development
  • Customer response
  • Bank deposit procedures
  • Inventory tracking and management
  • Staff management
  • Team leadership and coaching
  • Inventory control
  • Sales promotion

Certification

  • Driver's License
  • CPR Certification
  • First Aid Certification
  • Food Safety Manager

Additional Information - Skills And Abilities

  • Exceptional interpersonal skills
  • Excellent communication, customer service, and time management
  • Ability to organize, plan ahead, and manage workload
  • Ability to work effectively in an innovative, fast-paced, and multi-tasked environment
  • Computer skills in Microsoft Office (Word, Excel, Power Point, and Access), proficient in OPERA, FOSSI, and On-Q PMS.
  • Self-starter with the ability to work independently but yet a team player

Assessments

  • General manager (hospitality), Proficient, 11/2022
  • Supervisory skills: Motivating & assessing employees, Proficient, 01/2023
  • Office manager, Proficient, 08/2021
  • Delivery driver, Proficient, 09/2022
  • Work style: Reliability, Proficient, 01/2022
  • Management & leadership skills: Impact & influence, Proficient, 01/2023
  • Sales skills, Proficient, 01/2022
  • Recruiting, Proficient, 01/2023
  • Customer focus & orientation, Proficient, 01/2022
  • Front desk agent (hotel), Proficient, 07/2022
  • Sales skills, Proficient, 11/2022
  • Spreadsheets with Microsoft Excel, Proficient, 08/2021
  • Management & leadership skills: Impact & influence, Proficient, 05/2022
  • Administrative assistant/receptionist, Proficient, 03/2023
  • Attention to detail, Proficient, 12/2022
  • Food service: Customer situations, Proficient, 02/2023
  • Office manager, Proficient, 02/2023
  • Cleaner fit, Proficient, 02/2022
  • Scheduling, Proficient, 12/2022
  • Customer focus & orientation, Proficient, 01/2023
  • Security guard skills, Proficient, 06/2023

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Store Manager

Cefcostores
08.2024 - 04.2025

Assistant Manager

Cefcostores
08.2023 - 08.2024

Activities Coordinator

Bayshore Retreat Treatment Center
04.2021 - 03.2023

Area Supervisor

System 1, Inc.
04.2020 - 09.2021

Store Manager

EG-America
07.2018 - 03.2020

Shift Supervisor

Starbucks Co.
10.2010 - 10.2011

Front Desk Supervisor

Northshore Hospitality LLC
02.2009 - 12.2015

Night Auditor/Front Desk Agent

East Coast Hospitality LLC
07.2004 - 11.2010

Housekeeping Supervisor

East Coast Hospitality LLC
03.2002 - 07.2004

Associate in Applied Science - Hospitality Management

Coastal Carolina Community College

Certificate - Pharmacy Technician Training

Coastal Carolina Community College

Certificate - Office System Technology

Coastal Carolina Community College

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Joseph Patrick