Summary
Overview
Work History
Education
Skills
Certification
Assessments
Timeline
Generic

Joseph Patrick

Navarre,USA

Summary

Dynamic Store Manager with a proven track record, specializing in inventory management and team leadership. Achieved significant cost savings through strategic process improvements while enhancing customer satisfaction metrics. Demonstrated expertise in cash handling and conflict resolution, consistently fostering a productive environment that drives sales and operational efficiency. Career goals include further optimizing store operations to maximize profitability and enhance the customer experience.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Store Manager

Fikes Cefco Stores
08.2023 - 04.2025
  • Managed daily banking activities such as deposits and withdrawals.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Maintained accurate records of employee performance reviews.
  • Implemented efficient systems for tracking stock movement.
  • Established customer service standards and monitored staff compliance.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed relationships with suppliers to negotiate better prices.
  • Assessed operational efficiency of the store's departments.
  • Ensured compliance with safety regulations and company policies.
  • Performed regular price checks to ensure competitive pricing.
  • Resolved customer complaints in a timely manner.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Updated POS system with new products and promotional offers.
  • Created weekly work schedules for store personnel.
  • Recruited, trained and supervised new employees.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Updated and maintained store signage and displays.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Delegated work to staff, setting priorities and goals.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Managed inventory control, cash control, and store opening and closing procedures.

Activities Coordinator

Bayshore Retreat Treatment Center
04.2021 - 03.2023
  • Participated in clinical supervision at least bi-weekly and complied with instructions using established best practices and developmental programming to meet the individualized needs of program residents.
  • Transported residents to appointments and activities as needed
  • Supervised and participated with residents during recreational, vocational and educational activities including meal preparation, cleaning, hygiene, nutrition and daily chores
  • Planned and coordinated recreational activities for clients on property and offsite
  • Created monthly schedule for fitness programming
  • Coordinated with team members to offer onsite and offsite recreational opportunities
  • Obtained breath and urine samples for AOD testing
  • Safeguarded, monitored and distributed residents' medication as prescribed
  • Participated in QA reviews
  • Ensured the delivery of prompt medical attention in cases of illness or accident
  • Reported any such incidents to the director/supervisor
  • Completed untoward incident reports and documentation as required
  • Attended staff meetings, in-service and conference/trainings as assigned
  • Utilized program consumables and supplies costs effectively
  • Conveyed information inter/intra agency
  • Participated in fundraising and other agency activities
  • Sensitive and responsible to public relations within the community
  • Maintained standards that apply to confidentiality
  • Perform other duties as assigned
  • Organized diverse activities, addressing various interests and promoting social interaction among participants.
  • Encouraged, supported and assisted residents with activities and documented activity attendance and degree of involvement.
  • Prepared rooms, equipment and supplies and maintained clean activity area to foster welcoming environment and maximize participation.
  • Assisted management in developing new programs for improved resident satisfaction and overall wellbeing.
  • Promoted physical wellness through the implementation of group exercise classes tailored to various ability levels.
  • Facilitated communication between participants and their families, ensuring consistent updates on involvement levels and achievements within the program.

Area Supervisor

System 1, Inc.
04.2020 - 09.2021
  • Communicated with corporate using a company assigned email address
  • Lead a team of employees with instructional tasks and assignments delivered by corporate
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Verified that the employees have followed through with instructions and assignments by performing additional inspections
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Drove a company transport commercial van 300+ miles daily to multiple properties to inspect for damages and repairs
  • Performed janitorial task to ensure sanitation and cleanliness
  • Picked up and distribute janitorial supplies
  • Provided ongoing coaching to staff members, promoting skill development and career progression.
  • Used Vector app to perform inspections and to verify arrival and departure to each location
  • Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
  • Maintained company vehicle maintenance
  • Improved team efficiency by streamlining communication and implementing effective task delegation strategies.
  • Performed vehicle safety inspection
  • Increased customer satisfaction with enhanced staff training and regular performance evaluations.
  • Maintained cleanliness inside and out of company vehicle
  • Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.

Store Manager

EG-America
07.2018 - 03.2020
  • Recruited, selected, and managed a team of sales oriented associates who perform at levels consistent with our corporate objectives.
  • Certified training emphasizing correct POS procedures, exceptional customer service, and plus selling.
  • Supported, upheld, and enforced all company policies, and local, state, and federal laws and regulations.
  • Managed labor and scheduling to minimize labor expenses, while ensuring adequate store staffing in accordance with the Labor Scheduling Program.
  • Recognized the cause of shrink and work effectively to control losses to increase profits.
  • Conducted merchandise and supply ordering to maintain appropriate inventory levels to maximize sales and to prevent merchandise being out of stock.
  • Correctly verified the delivery of all merchandise and insure that all employees do the same.
  • Analyzed and manage vendor invoices.
  • Audited invoices to compare with purchase orders.
  • Ensured that the correct pricing is maintained and that all merchandise is in-code and saleable.
  • Maintained high standards of store image ensuring that the store is clean, well-stocked, and ready for business.
  • Strived to increase sales through suggestive selling skills/techniques and to consistently improve customer service.
  • Ensured information flows to all store associates and advises management of significant events affecting the store.
  • Researched and resolve customer and vendor issues related to charges and payments.
  • Verified and record lottery sales and inventory
  • Managed bank deposits to include verifying all cash flow
  • Supervised and coach associates in the performance of their duties; complete performance reviews and provides feedback to district advisor.
  • Adhered to company policies for safety monitoring and inspections.
  • Transported and transfer merchandise between four different locations to support each stores needs in times of shortages.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.

Front Desk Supervisor

Northshore Hospitality LLC
02.2009 - 12.2015
  • Planned, organized, coordinated, and monitored front desk operations to optimize efficiency and productivity
  • Implemented training and coaching to front desk staff
  • Scheduled front desk staff in compliance with labor budget
  • Greeted, registered, and assigned rooms to guests
  • Verified and established payment
  • Reviewed accounts and charges with guests when needed
  • Posted charges to ledger's
  • Transmitted and received messages, using telephones or telephone switchboards
  • Made, modified, and confirmed reservations
  • Answered inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions
  • Recorded guest comments and/or complaints
  • Followed up with correspondence
  • Advised housekeeping staff as needed
  • Deposited guests' valuables in hotel safes or safe-deposit boxes
  • Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints
  • Communicated with housekeeping and/or maintenance staff when guests reported problems

Education

Associate in Applied Science - Hospitality Management

Coastal Carolina Community College
Jacksonville, NC
05.2017

Certificate - Pharmacy Technician Training

Coastal Carolina Community College
Jacksonville, NC
12-2009

Certificate - Office System Technology

Coastal Carolina Community College
Jacksonville, NC
08-2003

Skills

  • Store displays
  • Financial operations management
  • Operational efficiency
  • Accurate money handling
  • Work Planning and Prioritization
  • Staff management
  • Operations management
  • Team building and leadership
  • Customer service management
  • Multitasking and organization

Certification

  • Driver's License
  • CPR Certification
  • First Aid Certification
  • Food Safety Manager

Assessments

  • General manager (hospitality), Proficient, 11/2022
  • Supervisory skills: Motivating & assessing employees, Proficient, 01/2023
  • Office manager, Proficient, 08/2021
  • Delivery driver, Proficient, 09/2022
  • Work style: Reliability, Proficient, 01/2022
  • Management & leadership skills: Impact & influence, Proficient, 01/2023
  • Sales skills, Proficient, 01/2022
  • Recruiting, Proficient, 01/2023
  • Customer focus & orientation, Proficient, 01/2022
  • Front desk agent (hotel), Proficient, 07/2022
  • Sales skills, Proficient, 11/2022
  • Spreadsheets with Microsoft Excel, Proficient, 08/2021
  • Management & leadership skills: Impact & influence, Proficient, 05/2022
  • Administrative assistant/receptionist, Proficient, 03/2023
  • Attention to detail, Proficient, 12/2022
  • Food service: Customer situations, Proficient, 02/2023
  • Office manager, Proficient, 02/2023
  • Cleaner fit, Proficient, 02/2022
  • Scheduling, Proficient, 12/2022
  • Customer focus & orientation, Proficient, 01/2023
  • Security guard skills, Proficient, 06/2023

Timeline

Store Manager

Fikes Cefco Stores
08.2023 - 04.2025

Activities Coordinator

Bayshore Retreat Treatment Center
04.2021 - 03.2023

Area Supervisor

System 1, Inc.
04.2020 - 09.2021

Store Manager

EG-America
07.2018 - 03.2020

Front Desk Supervisor

Northshore Hospitality LLC
02.2009 - 12.2015

Associate in Applied Science - Hospitality Management

Coastal Carolina Community College

Certificate - Pharmacy Technician Training

Coastal Carolina Community College

Certificate - Office System Technology

Coastal Carolina Community College

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Joseph Patrick