Summary
Overview
Work History
Education
Skills
Timeline
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JOSEPH PATTERSON

Duncanville

Summary

As an entry-level IT professional and current student at Asher College pursuing an Associate of Applied Science in Computer and Network Technology, I have developed a strong foundation in installing, upgrading, troubleshooting, configuring, maintaining, and repairing computer hardware, software, and networks within a Windows environment. Recognized by peers and supervisors for exceptional customer service, leadership, and teamwork abilities. Possessing a natural aptitude for acquiring new technologies, identifying solutions, and resolving problems. Known for dependability, punctuality, and keen observation skills. Committed to continuous learning and professional growth within the IT industry.

Overview

7
7
years of professional experience

Work History

Packer

Amazon
11.2023 - 03.2024
  • Assemble customer orders from stock and carefully pack items in appropriate boxes
  • Verify items correctly, ensured sales matched shipping and packaging labels
  • Efficiently coordinate with other coworkers on day-to-day work activities to drive productivity and operational duties
  • Properly operate handheld scanner to track merchandise throughout fulfillment processes

Security Guard

Marksman Security
04.2019 - 03.2020
  • Actively monitored premises and recorded all activity in daily officer report, submitted to Supervisor after every shift
  • Monitored multiple CCTV feeds to keep a close eye on key areas of the building and grounds, ensuring a safe and secure environment
  • Directly warned individuals of rule infractions and violations, evicted violators from premises
  • Patrolled facility every two hours to detect suspicious activities and prevent potential security threats
  • Followed established security and safety procedures to ensure enforcement of company rules, policies, and regulations

Security Guard

Securitas
04.2018 - 04.2019
  • Protected employees, staff, and other individuals in attendance, along with their personal belongings
  • Observed and reported activities and incidents at an assigned client site, providing security and safety for client property and personnel
  • Enforced all company policies and maintained peace and security by observing and reporting
  • Monitored and operated multiple CCTV feeds to conduct thorough observations of building premises
  • Responded proactively and promptly to every emergency call
  • Followed all safety protocols and guidelines

Stocker

Walmart Inc.
10.2016 - 04.2018
  • Accurately palletized merchandise to increase mobility and efficiently to sales floor locations
  • Assisted customers by locating items and moving heavy purchased to vehicles, providing individuals with excellent customer service
  • Removed debris from aisles to prevent customer blockage, ensuring customer and personnel safety

Education

Associate of Applied Science - Computer and Network Technology

Asher College
Dallas, Texas
10.2024

Skills

  • Install and configure Microsoft Windows XP/ Vista, Windows7/8/10
  • Perform basic PC maintenance, repairs, and troubleshooting
  • Diagnose, resolve, and document common hardware and software issues
  • Identify types and characteristics of PC and laptop components, including motherboard, CPU, memory, and storage, input, and output devices
  • Install and configure peripheral devices and system components
  • Knowledgeable in Microsoft Office skills in Word, Excel, and Outlook
  • Use anti-virus tools to prevent and recover from malware infections
  • Install and configure wired and wireless LAN links and internet access devices
  • System configuration

Timeline

Packer

Amazon
11.2023 - 03.2024

Security Guard

Marksman Security
04.2019 - 03.2020

Security Guard

Securitas
04.2018 - 04.2019

Stocker

Walmart Inc.
10.2016 - 04.2018

Associate of Applied Science - Computer and Network Technology

Asher College

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