Joseph Patterson
Detroit,United States
Summary
With a proven track record at ACS Services, I excel in customer service and conflict resolution, enhancing customer loyalty through empathetic engagement and effective problem-solving. Leveraging critical thinking and comprehensive product knowledge, I've significantly contributed to team development and customer satisfaction, embodying a blend of technical proficiency and interpersonal skills. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
ACS Services
12.2022 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Line Operator and Quality Inspector
Tower Automotive
05.2017 - 11.2022
- Loaded and unloaded product on and off conveyor line by routinely lifting up to 50 pounds.
- Communicated effectively with team members across departments for seamless coordination during shift transitions and critical operations updates.
- Followed job order for product specifications, dimensions, tolerances, and sequence of operations.
- Provided timely feedback to supervisors regarding any potential issues or areas for improvement in the production process.
Team Leader CER Group
Quality Control Department
03.2016 - 04.2017
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Managed approximately 30-50 employees at a time.
Team Leader
Cadillac of Novi
01.2015 - 01.2016
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Education
No Degree - Physical Therapy
University of Michigan
Ann Arbor, MI05-2017
High School Diploma -
Loyola High School
Detroit, MI06-2013
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Customer satisfaction measurement
- Scheduling
- Follow-up skills
- Call management
- Product knowledge
- Appointment scheduling
- Team development
Timeline
Customer Service Representative
ACS Services
12.2022 - 11.2024
Line Operator and Quality Inspector
Tower Automotive
05.2017 - 11.2022
Team Leader CER Group
Quality Control Department
03.2016 - 04.2017
Team Leader
Cadillac of Novi
01.2015 - 01.2016
No Degree - Physical Therapy
University of Michigan
High School Diploma -
Loyola High School
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