Joseph Payne
Berea,KY
Summary
Dynamic and detail-oriented professional with experience at Goodwill Inc., excelling in material handling, forklift and customer service. Proven ability to enhance customer satisfaction through effective problem-solving and team collaboration. Skilled in data entry and Microsoft Excel, and forklift operation.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Material Handler
Goodwill Inc
06.2023 - 08.2023
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Prevented product damage by carefully loading and unloading materials using appropriate equipment.
- Provided excellent customer service, resolving issues swiftly and maintaining positive relationships.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Library Volunteer
Madison County Public Library
01.2013 - 03.2021
- Maintained clean, safe library environments for optimized customer comfort.
- Contributed to a well-organized and efficient library environment through regular sorting, shelving, and labeling of materials.
- Performed basic book reshelving and obtained items from book drop.
- Conducted circulation and shelving duties, maintaining orderly, organized displays.
- Located books, magazines and other materials quickly according to patron requests.
- Maintained an orderly and attractive environment by performing regular cleaning duties, such as dusting shelves and straightening materials.
Education
High School Diploma -
Berea Community High School
Berea, KY05-2019
Skills
- Material handling
- Customer service
- Team collaboration
- Time management
- Problem solving
- Data entry
- Microsoft Excel
- File organization
- Attention to detail
- Forklift operation
Certification
Forklift Certification
forklift certification
Obtained Forklift Certification in September of 2022 through the Lexington Manufactoring Center.
Timeline
Material Handler
Goodwill Inc
06.2023 - 08.2023
Library Volunteer
Madison County Public Library
01.2013 - 03.2021
High School Diploma -
Berea Community High School
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