Summary
Work History
Education
Skills
Languages
Timeline
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Joseph Peña

Fairfield ,Ct

Summary

.Strong foundational knowledge in business management, with hands-on experience gained through academic projects and internships.


Demonstrates exceptional teamwork, problem-solving, and time management skills.


Tech-savvy innovator skilled in leveraging emerging technologies to enhance productivity and implement effective solutions.


Experienced in project management, financial oversight, and customer service strategies, with a focus on operational efficiency and collaboration.


Proactive, adaptable, and results-oriented professional committed to continuous learning and organizational success.


Proven ability to build relationships, manage inventory, and foster positive team dynamics.


Equipped with strong analytical and communication skills, ready to contribute to team success and advance company goals.

Work History

Store Manager

LL Flooring
09 2022 - 12 2024
  • Supervised and coached staff on product knowledge, sales techniques, and customer service, leading to improved satisfaction ratings.
  • Optimized labor scheduling and managed budgets to maximize productivity and minimize costs.
  • Addressed customer concerns promptly, resolving issues to maintain positive relationships and loyalty.
  • Conducted performance reviews and developed training programs to enhance team efficiency and morale.
  • Implemented visual merchandising strategies and promotional events, boosting sales and foot traffic.
  • Reduced shrinkage through effective loss prevention measures and staff training.
  • Maintained compliance with health, safety, and company standards, ensuring a clean, safe environment.
  • Analyzed sales data and adjusted inventory to meet customer demands and minimize waste.
  • Fostered a collaborative, high-performing team culture, reducing turnover and increasing overall store performance.
  • Developed community engagement initiatives, raising the store's profile and driving local customer traffic

Pro Shop Manager

Lowes Home Improvment
03 2014 - 09 2022
  • Identified customer needs, negotiated deals, and closed profitable projects with high success rates.
  • Created automated tracking methods to improve property accuracy and accountability.
  • Launched programs to boost employee engagement, diversity, and operational quality.
  • Reduced expenses by negotiating contracts and implementing cost-saving measures.
  • Designed merchandise displays and promotional strategies to drive sales and engagement.
  • Analyzed trends to refine product offerings and forecast performance improvements.
  • Tracked cash discrepancies, minimized inventory shrinkage, and improved financial consistency.
  • Recruited, hired, and trained personnel while fostering a positive, collaborative environment.
  • Handled customer concerns and built lasting client relationships through exceptional service.
  • Streamlined operations, optimized schedules, and improved staff performance through mentoring.
  • Implemented marketing strategies to achieve sales targets and enhance customer loyalty.
  • Maintained accurate financial records and managed budgets to ensure fiscal responsibility.
  • Improved store efficiency with innovative solutions, reducing costs and increasing revenue.
  • Monitored industry trends to stay competitive and enhance customer offerings.

Education

Bachelor of Science in Business Management - Business Administration and Management

University of Massachusetts, Amherst
06.2005

Skills

  • Active Listening
  • Excellent Communication
  • Analytical and Critical Thinking
  • Self-Motivated
  • Interpersonal Communication
  • Multitasking Abilities
  • Planning and Coordination
  • Teamwork and Collaboration
  • Cultural Awareness
  • Google Workspace
  • Attention to Detail
  • Written Communication
  • Maintenance and Repair
  • Dependable and Responsible
  • PPE Compliance
  • Critical Thinking
  • Flexible and Adaptable
  • Training and Development
  • Decision-Making
  • First Aid/CPR
  • Coaching and mentoring
  • Staff training/development
  • Employee scheduling
  • Client account management
  • Product development
  • Recruitment
  • Relationship building
  • Inventory management
  • Employee reviews
  • Business Development
  • Budget development
  • Delegation
  • Effective leader
  • Scheduling

Languages

Spanish
Full Professional

Timeline

Store Manager

LL Flooring
09 2022 - 12 2024

Pro Shop Manager

Lowes Home Improvment
03 2014 - 09 2022

Bachelor of Science in Business Management - Business Administration and Management

University of Massachusetts, Amherst

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Joseph Peña