Joseph Pearl
Orlando,FL
Summary
Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
Work History
Residential House Manager
Hearth And Home Of Florida
09.2023 - Current
- Created detailed reports regarding facility conditions, incident occurrences, or other pertinent information as requested by ownership or management personnel.
- Coordinated maintenance requests, ensuring prompt completion of repairs and minimal disruption to residents.
- Organized social activities for residents to promote camaraderie and engagement within the community.
- Served as liaison between residents, staff, and external service providers to ensure seamless communication and coordination of services for the community''s benefit.
- Maintained a safe living environment by enforcing house rules and conducting regular safety inspections.
- Administered emergency response protocols effectively during crisis situations within the residence hall community setting area.
- Streamlined daily operations for increased efficiency through effective staff management and delegation of tasks.
- Enhanced resident satisfaction by addressing and resolving concerns in a timely manner.
- Assisted residents with daily hygiene and living tasks.
- Managed all intake and discharge paperwork and procedures for residents.
- Prevented unauthorized access into residential facilities by monitoring security systems regularly.
- Implemented conflict resolution strategies when mediating disputes between residents or staff members.
- Managed move-in/move-out procedures efficiently, minimizing vacancies and maximizing rental income potential.
Customer Service Representative
Sunstate Client Services
04.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Drug and Alcohol Intern
Bridges To Life Detox And Recovery
07.2017 - 11.2020
- Increased program retention rates by consistently providing empathetic support and guidance to patients throughout their recovery journey.
- Enhanced patient recovery rates by implementing evidence-based treatment plans tailored to individual needs.
- Collaborated with multidisciplinary teams to develop holistic treatment approaches that addressed both physical and psychological aspects of addiction.
- Established trusting relationships with patients by actively listening and demonstrating genuine concern for their wellbeing.
- Evaluated treatment outcomes by tracking progress towards established goals and making necessary adjustments to intervention strategies as needed.
- Provided crisis intervention services when necessary, ensuring patient safety and connecting them with appropriate resources for further support.
- Maintained accurate case documentation, ensuring compliance with regulatory requirements and facilitating effective case management practices.
- Conducted comprehensive substance abuse assessments, identifying appropriate interventions and level of care recommendations for each patient.
- Increased patient engagement in treatment programs through the implementation of motivational interviewing techniques.
- Facilitated group therapy sessions, fostering a supportive environment for open communication among participants.
- Developed strong rapport with patients'' support networks, fostering collaboration between all parties involved in the recovery process.
Assistant General Manager
Jimmy John's Gourmet Sandwiches
08.2015 - 05.2017
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
Line Cook/Food Service Worker
Taco Bell
03.2009 - 09.2012
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Boosted employee morale through positive attitude, willingness to assist others when needed.
Pool Cleaner/All Round General Laborer
Fishel Pools
07.2006 - 01.2009
- Brushed walls, cleaned tiles and vacuumed pool floors to prevent build-up of grime and algae.
- Improved pool water quality by performing regular chemical testing and adjusting treatment levels accordingly.
- Reduced algae growth with regular brushing of pool walls and floor, ensuring a clean and inviting atmosphere for swimmers.
- Completed backwash procedures using various types of filters.
- Enhanced customer satisfaction by providing thorough pool cleaning services, including vacuuming, skimming, and scrubbing.
- Prevented costly pool repairs by routinely checking pumps, filters, and other essential equipment for optimal functionality.
- Winterized pools before first area freeze to minimize contamination risk and protect sensitive components from cold damage.
Education
Associate of Applied Science - Welding Technology
Ozarks Technical Community College
Springfield, MO05.2013
High School Diploma -
Glendale High School
Springfield, MO01.2006
Skills
- Property Maintenance
- First Aid Training
- Crisis Intervention
- Preventive Maintenance
- Behavior Modeling
- Guest Relations
- Vendor coordination
- Problem-solving abilities
- Critical Thinking
- Problem Resolution
- Customer Relations
- Computer Proficiency
Timeline
Residential House Manager
Hearth And Home Of Florida
09.2023 - Current
Customer Service Representative
Sunstate Client Services
04.2021 - Current
Drug and Alcohol Intern
Bridges To Life Detox And Recovery
07.2017 - 11.2020
Assistant General Manager
Jimmy John's Gourmet Sandwiches
08.2015 - 05.2017
Line Cook/Food Service Worker
Taco Bell
03.2009 - 09.2012
Pool Cleaner/All Round General Laborer
Fishel Pools
07.2006 - 01.2009
Associate of Applied Science - Welding Technology
Ozarks Technical Community College
High School Diploma -
Glendale High School
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