Joseph Pedroza
San Diego,CA
Summary
Seasoned sales representative with over a decade of experience implementing strategies to substantially increase productivity and client relationships with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
14
14
years of professional experience
Work History
Design Specialist
Tough Turtle Turf
02.2021 - Current
- Presented design work to clients and internal stakeholders to share and challenge ideas.
- Prepared preliminary sketches, models, or diagrams to reflect design concepts.
- Worked closely with development teams to implement design specifications.
- Oversaw installations, including managing staff, checking work and independently resolving problems to maintain tight timelines.
- Used customer insights to develop innovative sales strategies to increase sales.
- Generated new leads through networking and attending industry events.
- Retained excellent client satisfaction ratings through outstanding service delivery.
VIP Manager
The Hospitality Industry Service
06.2015 - Current
- VIP additive services to special events such as (Splash House, Coachella Dayclub, Fngrs Crssd, Decadence and many more events).
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Sought ways to improve processes and services provided.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Established and maintained relationships with key customers to promote satisfaction and loyalty.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
VIP Sales & Marketing
Hakkasan Group
04.2017 - 03.2020
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Upsold customers and optimized table-turns to outperform average sales.
- Collaborated with local businesses to strengthen client relationships and generate new revenue opportunities.
- Executed successful event introductions by coordinating actions with social media and public relations.
VIP Services Coordinator
Rustic Root
02.2015 - 04.2017
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Created new programs that resulted in increasing productivity, revenue and customer satisfaction.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Promotions Manager
RMD Group
07.2013 - 02.2015
- Exceeded sales and profit goals by supervising all marketing and planning activities.
- Organized social media-based strategies to complement traditional methods, including taking advantage of influencer accounts and producing trendy content.
- Recruited and managed a team of promoters that increased venue capacity and revenue.
Sales Technician
Americas/ Discount Tire
07.2009 - 02.2015
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Changed and repaired tires for customers to ensure safety and quality work.
- Inspected and organized tire inventories while performing routine stock assessments.
- Diagnosed and repaired tire and rim issues.
- Performed tire rotations, mounts and balancing on all types of vehicles.
Education
Some College (No Degree) - Business Communications
Palomar College
San Marcos, CAHigh School Diploma -
Santiago High School
Corona, CA06.2010
Skills
- Self-Motivated
- Goal-oriented
- Reliable and punctual
- Customer- and service-oriented
- Relationship builder
- Analytical and Critical Thinking
- Outgoing personality
- Organization and Time Management
- Written and oral communication skills
- Team player mentality
- Problem-Solving
- Project Management
- Computer Literacy
- Documentation and Recordkeeping
Timeline
Design Specialist
Tough Turtle Turf
02.2021 - Current
VIP Sales & Marketing
Hakkasan Group
04.2017 - 03.2020
VIP Manager
The Hospitality Industry Service
06.2015 - Current
VIP Services Coordinator
Rustic Root
02.2015 - 04.2017
Promotions Manager
RMD Group
07.2013 - 02.2015
Sales Technician
Americas/ Discount Tire
07.2009 - 02.2015
Some College (No Degree) - Business Communications
Palomar College
High School Diploma -
Santiago High School
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