Joseph Pedroza
San Diego,CA
Summary
Seasoned sales representative with over a decade of experience implementing strategies to substantially increase productivity and client relationships with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
14
14
years of professional experience
Work History
Design Specialist
Tough Turtle Turf
San Diego, CA
02.2021 - Current
- Presented design work to clients and internal stakeholders to share and challenge ideas.
- Prepared preliminary sketches, models, or diagrams to reflect design concepts.
- Worked closely with development teams to implement design specifications.
- Oversaw installations, including managing staff, checking work and independently resolving problems to maintain tight timelines.
- Used customer insights to develop innovative sales strategies to increase sales.
- Generated new leads through networking and attending industry events.
- Retained excellent client satisfaction ratings through outstanding service delivery.
VIP Manager
The Hospitality Industry Service
San Diego, CA
06.2015 - Current
- VIP additive services to special events such as (Splash House, Coachella Dayclub, Fngrs Crssd, Decadence and many more events).
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Sought ways to improve processes and services provided.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Established and maintained relationships with key customers to promote satisfaction and loyalty.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
VIP Sales & Marketing
Hakkasan Group
04.2017 - 03.2020
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Upsold customers and optimized table-turns to outperform average sales.
- Collaborated with local businesses to strengthen client relationships and generate new revenue opportunities.
- Executed successful event introductions by coordinating actions with social media and public relations.
VIP Services Coordinator
Rustic Root
02.2015 - 04.2017
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Created new programs that resulted in increasing productivity, revenue and customer satisfaction.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Promotions Manager
RMD Group
07.2013 - 02.2015
- Exceeded sales and profit goals by supervising all marketing and planning activities.
- Organized social media-based strategies to complement traditional methods, including taking advantage of influencer accounts and producing trendy content.
- Recruited and managed a team of promoters that increased venue capacity and revenue.
Sales Technician
Americas/ Discount Tire
07.2009 - 02.2015
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Changed and repaired tires for customers to ensure safety and quality work.
- Inspected and organized tire inventories while performing routine stock assessments.
- Diagnosed and repaired tire and rim issues.
- Performed tire rotations, mounts and balancing on all types of vehicles.
Education
Some College (No Degree) - Business Communications
Palomar College
San Marcos, CAHigh School Diploma -
Santiago High School
Corona, CA06.2010
Skills
- Self-Motivated
- Goal-oriented
- Reliable and punctual
- Customer- and service-oriented
- Relationship builder
- Analytical and Critical Thinking
- Outgoing personality
- Organization and Time Management
- Written and oral communication skills
- Team player mentality
- Problem-Solving
- Project Management
- Computer Literacy
- Documentation and Recordkeeping
Timeline
Design Specialist
Tough Turtle Turf
02.2021 - Current
VIP Sales & Marketing
Hakkasan Group
04.2017 - 03.2020
VIP Manager
The Hospitality Industry Service
06.2015 - Current
VIP Services Coordinator
Rustic Root
02.2015 - 04.2017
Promotions Manager
RMD Group
07.2013 - 02.2015
Sales Technician
Americas/ Discount Tire
07.2009 - 02.2015
Some College (No Degree) - Business Communications
Palomar College
High School Diploma -
Santiago High School