Joseph Pedroza
Montebello,CA
Summary
I'm currently a Junior at Polytechnic University - Pomona pursuing a degree in computer science/engineering with a prominence on computer programming and software building. I've had experience using the programming language Java throughout my years of high school. Also, I had experience using a game development engine, Unreal Engine to develop a world based on a Unites Nation Goal.
A highly-motivated employee with a desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Nike Store Associate
Nike Factory Outlet
Commerce, CA
06.2023 - 12.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained updated knowledge through continuing education and advanced training.
- Provided cash register operations and handled customer payments.
- Assisted customers with product selection, pricing and availability.
- Stocked shelves with merchandise and maintained inventory levels.
- Organized store displays to ensure maximum visibility of products.
- Ensured the cleanliness and tidiness of the store.
- Addressed customer complaints in a professional manner.
- Operated scanning equipment for price checks and stock replenishment.
- Processed returns and exchanges according to company policy.
- Performed daily opening and closing procedures for store operation.
- Demonstrated excellent customer service skills at all times.
Dunkin' Donuts Employee
Dunkin' Donuts
Los Angeles, CA
05.2022 - 07.2022
- Inspected deliveries, replenished shelves, and store excess products to keep on top of stock management tasks.
- Interacted with over 50 customers daily.
- Cashiered with two cash registers at once in tandem to maximize customer flow.
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters, and tables to maintain an organized store.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Addressed customer complaints with knowledgeable and speedy support to maximize satisfaction.
Housekeeper
Self-employed
Montebello, CA
01.2018 - 07.2020
- Mopped hardwood, laminate, ceramic, vinyl, glass, and wood surfaces.
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Disposed of trash and recyclables each day to avoid waste buildup.
Disinfected and mopped bathrooms to keep them sanitary and clean.
Followed effective process for bathing and grooming the house dog to remove dirt, loose hair, parasites, and hair mats weekly.
Weekly washing and vacuuming of house cars to maintain the quality of the leather seats, interior, rims, and exterior.
Provided expert lawn care, mulching, aerating, and trimming around walks, walls, and flower beds.
Maximized water conservation, checking sprinkler spray angles
Fed, walked and cared for the dog during owners' absences and out-of-town trips.
Dodgers Stadium Ticket Sales and Serves
Los Angeles Dodgers
Los Angeles, CA
03.2018 - 10.2019
- Directed guests to nearby attractions and distributed information on upcoming special events as part of the venue's marketing strategy. Stocked ticket sales counter with brochures, rack cards, and other promotional materials for guest use.
Education
Bachelor of Science - Computer Science
California State Polytechnic University, Pomona
Pomona, CA05.2025
Skills
- Proficient in Java programming
- Experience with MS Office applications(Word, Excel, PowerPoint)
- Time Management
- Problem-Solving
- Multi-Tasker
- Efficient in mathematics
- Customer Service
- Team Collaboration
- Safety Oversight
- Inventory Management
- Retail Merchandising
- Cash Handling
- Creative Thinking
- Transportation
Timeline
Nike Store Associate
Nike Factory Outlet
06.2023 - 12.2023
Dunkin' Donuts Employee
Dunkin' Donuts
05.2022 - 07.2022
Dodgers Stadium Ticket Sales and Serves
Los Angeles Dodgers
03.2018 - 10.2019
Housekeeper
Self-employed
01.2018 - 07.2020
Bachelor of Science - Computer Science
California State Polytechnic University, Pomona