Joseph Perkes
Phoenix,AZ
Summary
A dynamic and results-driven Account Executive with over 20 years’ experience in managing client relationships, driving revenue growth, and delivering strategic solutions to meet business objectives. Proven track record in cultivating long-term partnerships, identifying upsell opportunities, and collaborating cross-functionally to ensure customer success. Adept at managing multiple accounts, negotiating contracts, and achieving sales targets. Looking to leverage strong communication and analytical skills to transition into an Account Manager role, focusing on expanding client portfolios and leading strategic account management initiatives.
Overview
21
21
years of professional experience
Work History
Client Relationship Executive
Cox Business
11.2022 - Current
- Serving as the primary point of contact for an assigned portfolio of business clients, addressing needs, resolving issues, and providing strategic guidance.
- Conducting regular business reviews to understand client objectives, identify upsell and cross-sell opportunities, and recommend tailored solutions.
- Collaborating closely with internal teams such as engineering, technical support, and operations to deliver a seamless customer experience.
- 2023 Winners Circle attendee with over 220% to quota.
Account Executive 2
Cox Business
12.2017 - 11.2022
- Building and maintaining strong relationships with new and existing business clients to ensure retention and identify growth opportunities.
- Developing and executing strategic account plans to meet sales quotas and revenue targets.
- Negotiating and closing complex sales with C-level executives and key decision-makers.
Inbound Sales Rep
Cox Business
11.2016 - 12.2017
- Responding to inbound calls, emails, and web inquiries from prospective customers interested in Cox Business products and services.
- Providing detailed information on product features, pricing, and promotions while maintaining a consultative sales approach.
- Updating customer records in Optix and ICOMS to reflect sales process and interactions.
Cox Business Outbound Sales Rep
Cox Business
10.2011 - 11.2016
- Conducting outbound calls to prospective clients, promoting Cox Business products and services such as internet, phone, and networking solutions.
- Presenting and demonstrating the value of the solutions to prospective customers, tailoring the approach based on individual business needs.
Inbound Residential Sales Rep
Cox Communications
02.2009 - 10.2011
- Conducting needs assessments to understand customers’ preferences and recommending the most suitable packages and services.
- Processing orders, Scheduling service installations, and ensuring a smooth customer onboarding experience.
Outbound Residential Sales Rep
Cox Communications
02.2008 - 02.2009
- Conduct outbound calls to existing and potential residential customers to promote Cox Communication internet, TV, and home phone service.
- Handling objections, answering questions, and providing detailed information on product features, pricing, and promotions.
New Hire Coach
Discover Financial Services
01.2006 - 02.2008
- Facilitating training sessions and providing hands on support to new hires on processes, product knowledge, and best practices.
- Creating a positive and supporting learning environment to help new employees build confidence and integrate into the company culture.
Quality Listener
Discover Financial Services
01.2005 - 01.2006
- Reviewing and analyzing inbound and outbound calls, chats, and other customer interactions to assess compliance with company policy and standards.
- Collaborating with team leaders and trainers to develop action plans aimed at enhancing representative skills and service quality.
Inbound and Outbound Sales/Retention Specialist
Discover Financial Services
01.2004 - 01.2005
- Handling inbound and outbound calls to assist customers with inquiries related to credit card services, account management, and financial products.
- Meeting or exceeding performance metrics such as customer satisfaction, call quality, and sales goals.
Education
Maricopa Community Colleges, Paradise Valley Community College
Phoenix, AZHigh School Diploma -
Pinnacle High School
Phoenix, AZ05.2003
Skills
- Account Management, Cold Calling, Solution Selling, CRM Tools (ICOMS, Optix, CB Force), Strategic Partnerships, Team Collaboration, Mentorship, Product Knowledge
Timeline
Client Relationship Executive
Cox Business
11.2022 - Current
Account Executive 2
Cox Business
12.2017 - 11.2022
Inbound Sales Rep
Cox Business
11.2016 - 12.2017
Cox Business Outbound Sales Rep
Cox Business
10.2011 - 11.2016
Inbound Residential Sales Rep
Cox Communications
02.2009 - 10.2011
Outbound Residential Sales Rep
Cox Communications
02.2008 - 02.2009
New Hire Coach
Discover Financial Services
01.2006 - 02.2008
Quality Listener
Discover Financial Services
01.2005 - 01.2006
Inbound and Outbound Sales/Retention Specialist
Discover Financial Services
01.2004 - 01.2005
Maricopa Community Colleges, Paradise Valley Community College
High School Diploma -
Pinnacle High School
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