Joseph Perry

• Used secure ticket cashing systems to accurately and efficiently process guest cash transactions.
• Created, maintained, and updated guest accounts using Patron Management software to ensure accurate and accessible records.
• Entered and maintained detailed information in computerized data systems for accurate recordkeeping and management reference.
• Maintained accurate records of guest financial transactions in compliance with Title 31 and established money handling procedures, including jackpot payouts, ticket cashing, and gaming activity.
• Accurately prepared and processed federal tax documentation for patrons, including Forms 1042-S, W-9, W-2G, and IRS Form 5754, ensuring compliance with applicable reporting requirements.
• Verified patron information and maintained accurate tax records while handling sensitive financial and personal information with discretion and confidentiality.
• Reviewed transaction and identification information for accuracy prior to completing and issuing required tax documentation.
• Maintained detailed records for documentation to support accurate financial reporting and regulatory compliance.

• Processed collateral loans, renewals, and payments following company policies.
• Accurately completed and filed loan documentation, verifying customer identity and ensuring compliance with company and regulatory requirements.
• Managed cash, credit, and debit transactions, ensuring accurate daily balance of receipts.
• Maintained detailed records using point of sale systems.
• Explained loan terms and repayment policies clearly to customers.
• Resolved customer inquiries and issues professionally.
• Safeguarded confidential customer and financial information.
• Documented customer interactions accurately in company systems for reliable recordkeeping.
• Provided professional telephone support by answering customer inquiries about loans, payments, and store policies.
• Assisted customers with loan status, repayment options , and redemption timelines with clear and accurate communication.
• Responded promptly and courteously, escalating complex matters as needed.
• Verified customer information during calls while maintaining confidentiality.
• Scheduled follow-ups with customers regarding loan due dates and extensions.

• Assisted customers in evaluating and purchasing jewelry, fostering positive client relationships.

• Installed and maintained Hallmark card fixtures and displays according to corporate planograms and seasonal guidelines, enhancing product visibility.
• Set up greeting card racks, signage, and promotional displays, ensuring adherence to brand standards and optimizing visual appeal.
• Coordinated with store management to efficiently complete installations, minimizing disruption to store operations and ensuring seamless customer experience.
• Assembled fixtures and adjusted displays using tools and equipment safely.
• Worked independently across multiple retail locations while meeting deadlines and quality expectations.