Joe Petersen
Customer Service Professional
Gilbert,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Lieutenant
North Kitsap Fire and Rescue
09.2010 - 07.2021
- Recipient of The Commendation Award - given to a member of the department for a credible act in the line of duty which is commendable in nature and displays admirable initiative and accomplishment
- Promoted to Lieutenant
- Supervision: Supervised and evaluated the workplace performance of assigned personnel including directing, coaching, delegating, monitoring and corrective action
- Established and maintained a positive working relationship with assigned personnel to promote and maintain a high degree of professionalism
- Safety and Emergency Response: Responsible for the workplace safety in the station, on the drill ground, at the emergency scenes, and during any other fire department related activities
- Compliance, Report Writing and Records: Completed records and reports commensurate to assigned duties
- Ensured that all assigned facilities, apparatus, and equipment were routinely inspected, properly serviced, and adequately maintained and importing of Material
- Safety Data Sheets for Hazardous Materials and
- Maintaining up to date Inventory
- Public Relations & Customer Service: Regular public speaking engagements to the general public and mediating concerns from citizens citing law and procedures and providing education, training, support, and resources to schools, health facilities and community events concerning the fire service
- Promoted the National Fire Protection
- Association’s Risk Watch curriculum in safety and fire prevention education with local school district partners.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Owner/Operator
Petersen Painting
05.2001 - 08.2020
- Owned and operated a start-up and well-respected painting company for nearly 20 years
- Purchased and maintained equipment
- Directly and personally interacted with customers providing them with labor, cost and materials estimates and follow-up on each completed account to verify job satisfaction and quality
- Interviewed, hired, and trained all new employees
- Developed advertising materials to acquire new clients and accounts
- Built lasting customer relationships
- Delivered high quality workmanship and satisfied customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
Firefighter
North Kitsap Fire and Rescue
09.1999 - 08.2010
- Ranked #1 overall candidate in oral, written and physical exams
- Responded to emergency calls for fire, medical, and other emergency situations and remove individuals and animals from dangerous/hazardous situations
- Assessed emergency medical problems and performs prescribed treatment as outlined and authorized under
- Washington State First Responder guidelines
- Performed code enforcement, pre-fire surveys and building inspections; issued burn permits; maintained hydrants; provided education to public on fire safety/prevention and tours of fire station facilities
- Operated and maintained machinery, equipment and light motor vehicles; ensured appropriate maintenance; operated specialized fire vehicles equipment (fire engines, ladder and water trucks, pumps, fire boat, etc.) with sufficient experience and training.
- Drove and operated structural pumpers, tankers, ladders and service vehicles to aid in rescue operations.
Education
General Studies
Central Washington University
1995
Skills
- 23 years of dedicated community service
- Proven and sound decision-maker under
- Pressure in ambiguous situations
- Performance and outcomes driven
- Team Leader/Team-player
- Strong Computer Skills, including Internet,
- MS Windows, Word, Excel, PowerPoint,
- Access, and Outlook
- Personable and professional
- Strong mediation skills including cultural
- Sensitivity and relationship building with a
- Diverse workforce
- Employee Training and Development
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Customer Service and Assistance
Certification
WA State Firefighter 1
WA State Instructor 1
WA State Emergency Medical Technician
Emergency Vehicle Accident Prevention
Additional Information
- Client References Available Upon Request Commercial driving (10+ years) – (CDL in progress)
Timeline
Lieutenant
North Kitsap Fire and Rescue
09.2010 - 07.2021
Owner/Operator
Petersen Painting
05.2001 - 08.2020
Firefighter
North Kitsap Fire and Rescue
09.1999 - 08.2010
General Studies
Central Washington University
WA Department of Transportation
Emergency Vehicle Accident
Prevention (EVAP)
Certification (renewed
Quarterly/Yearly)
Certificate with Endorsements
in HAZMAT, Passenger and Air
Brakes,
Medical Exam Certification
2 of 2
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