Summary
Overview
Work History
Education
Skills
Certification
Member of the Board of Directors for AYSO Region 97
Timeline
Generic

Joseph Peterson

Costa Mesa,CA

Summary

With a proven track record at iColor Printing & Mailing Inc., I excel in strategic planning and fostering strong team dynamics. My industry expertise in information technology management and knack for nurturing professional growth have significantly boosted productivity and innovation, aligning with key business objectives. Skilled in both project coordination and operations management, adept at driving teams to exceed benchmarks with a focus on legal compliance and IT management.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Director of IT & Data Security

IColor Printing & Mailing Inc.
05.2018 - Current
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Facilitated cross-functional collaboration for improved decision-making processes within the organization.
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
  • Optimized staff performance by designing comprehensive training programs tailored to individual needs.
  • Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.
  • Negotiated favorable contracts with vendors for reduced costs and improved service quality.
  • Increased company revenue by streamlining processes and implementing cost-saving measures.
  • Fostered culture of innovation, encouraging development of cutting-edge solutions.
  • Led cross-functional teams to exceed benchmarks for SLA delivery, staying on top of challenging schedules with multiple competing timelines.
  • Reported issues to higher management with great detail.
  • Establishing and communicating iColor Printing and Mailing, Inc.’s priorities for organizational mission, objectives, and activities
  • Ensuring that iColor Printing and Mailing, Inc.’s information security processes are in place, are communicated to all stakeholders, and consider and address organizational requirements
  • Formally assigning a single point of contact or group to provide program oversight (governance), review and update the organizations security plan (strategy, policies, etc.), ensure compliance with the security plan by the workforce, and evaluate and accept information security risk on behalf of the organization (e.g., Executive Team, etc.)
  • Formulating, reviewing, and approving information security policies and a policy exception process (or delegate as currently Executive Team authorized Sr. Director Security and Compliance for this responsibility)
  • Periodically, at a minimum, annually, review and assess the effectiveness of the implementation of the information security policy
  • Provide clear direction and visible management support for security initiatives
  • Provide the resources needed for information security; including Capital planning and investment requests are financed under proper business cases
  • Initiate plans and programs to maintain information security awareness
  • Ensure that all appropriate measures are taken to avoid cases of identity theft targeted at patients, employees and third parties
  • Ensure that the implementation of information security controls is coordinated across the organization
  • Ensure and require that third party services maintain a cybersecurity program on their own.
  • Determine and coordinate, as needed, internal or external information security specialists, and review and coordinate results of the specialists' advice throughout the organization
  • Formally appoint in writing non-professional or professional security contacts by name in each major organizational area or business unit

Startup Founder & Managing Member

2DG Solutions LLC
12.2016 - Current
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Drove product development from concept to launch, ensuring alignment with customer needs.
  • Built an extensive network of connections within the industry, facilitating collaboration and resource sharing among startups.
  • Established strong partnerships with key industry players for greater market presence.
  • Increased company growth by developing and implementing innovative business strategies.
  • Implemented effective marketing campaigns to increase brand recognition and attract new customers.
  • Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
  • Mentored employees for professional growth, promoting a culture of learning within the organization.
  • Managed financial, operational and human resources to optimize business performance.
  • Led cross-functional teams towards successful project completion within established deadlines and budget constraints.

Director of Information Technology

Balboa Management Group LLC
08.2014 - 12.2016
  • Prioritized framework to evaluate technology and regulate communication with business stakeholders.
  • Spearheaded the adoption of advanced analytics tools within the organization, enabling data-driven decision making and increased competitive advantage.
  • Managed technology vendor relationships effectively, ensuring timely delivery of products and services while maintaining cost controls.
  • Introduced agile methodologies for project management within the department, leading to faster development cycles and increased responsiveness to changing business needs.
  • Performed regular audits and tests of infrastructure and applications.
  • Deployed, monitored and maintained system installation, upgrades and network integration.
  • Developed, tracked, and controlled information technology operating budgets and cost and benefit analyses for IT spending initiatives.
  • Stayed abreast of technology advancements, emerging standards, and IS regulations to meet strategic technology goals.
  • Optimized IT budget allocation by identifying cost-saving opportunities and reallocating resources towards high-impact projects.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.

Senior Storage Administrator

Walz Group LLC
01.2012 - 08.2014
  • Developed robust disaster recovery plans, safeguarding critical business data from potential loss due to unforeseen events.
  • Optimized storage infrastructure by consolidating resources and eliminating redundancies.
  • Led training sessions for junior team members, fostering professional development and enhancing internal skill sets.
  • Increased operational efficiency by automating routine tasks through scripting and scheduling tools.
  • Conducted comprehensive analysis of current storage usage patterns, recommending improvements to optimize resource allocation.
  • Maintained up-to-date knowledge of industry trends and emerging technologies to inform strategic decision-making on storage solutions.
  • Collaborated with cross-functional teams to ensure seamless integration of storage systems into existing IT environment.
  • Managed relationships with vendors, negotiating favorable contract terms and ensuring timely delivery of services.
  • Designed custom storage solutions to meet the unique needs of individual clients or projects.
  • Reduced downtime with proactive monitoring and prompt resolution of storage-related issues.
  • Contributed to the development of IT policies and procedures related to data management, establishing a strong foundation for future growth and operational excellence.
  • Spearheaded migration projects, successfully transitioning data between disparate systems while minimizing disruption to endusers.
  • Enhanced storage system performance by implementing efficient hardware and software configurations.
  • Provided technical support for complex issues, effectively troubleshooting problems and restoring normal operations in a timely manner.
  • Streamlined data backup processes for improved reliability and faster recovery times.
  • Implemented data deduplication techniques to maximize storage capacity utilization.
  • Installed and configured middleware in Linux and Windows environments.
  • Implemented security measures to protect vital business data.

Chief Technology Officer

Article 9 Agents LLC
08.2010 - 08.2012
  • Optimized IT infrastructure by streamlining processes and implementing cutting-edge technologies.
  • Collaborated with cross-functional intra-company teams to provide mutually beneficial outcomes.
  • Created scalable architectures that supported long-term growth strategies while providing flexibility to adapt as needed.
  • Spearheaded digital transformation initiatives to modernize business operations and enhance customer experience.
  • Maintained thorough understanding of all key and current technologies, platforms and trends.
  • Laid out complete business continuity plan to maintain data protection in event of natural disaster or long-term outage.
  • Facilitated seamless integration of legacy systems during mergers or acquisitions, ensuring minimal disruption to business operations.
  • Maintained P&L and shouldered corporate fiscal responsibility.
  • Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
  • Created succession plans to provide continuity of operations during leadership transitions.
  • Tested security technologies on regular basis and implemented network penetration assessment tools.

Senior Technical Account Manager

TechRoom Inc.
05.2006 - 08.2010
  • Negotiated contracts that maximized revenue while maintaining strong client relationships.
  • Collaborated with cross-functional teams to develop tailored solutions for unique client challenges.
  • Streamlined internal processes for improved team productivity and collaboration.
  • Implemented innovative strategies to optimize product performance for client needs.
  • Led training sessions for both internal teams and external clients to ensure efficient product usage.
  • Managed complex customer accounts, ensuring timely resolution of issues and effective communication.
  • Ensured adherence to industry best practices in all aspects of account management activities.
  • Delivered comprehensive technical support, resulting in reduced downtime for customers.
  • Mentored junior team members, fostering a culture of continuous learning and development.
  • Worked closely with sales teams to upsell additional products or services based on customer needs.
  • Established clear lines of communication between technical teams and clients, resulting in faster issue resolution times.
  • Serviced existing accounts on regular basis to maximize revenue.
  • Used consultative sales approach to understand and meet customer needs.
  • Contacted customers and prospects to generate new business to achieve company growth goals.
  • Networked at events and by phone to expand business profits and revenues.

Senior Network Technician

Global Service Solutions Inc.
09.2000 - 08.2006
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Boosted service quality by providing timely technical support to end-users on various networking issues.
  • Enhanced security with regular system audits and updates, reducing vulnerabilities.
  • Championed ongoing staff training initiatives to maintain high levels of technical proficiency within the department, fostering a culture of continuous learning and improvement.
  • Conducted comprehensive risk assessments to safeguard critical network assets from potential threats or breaches.
  • Conducted thorough research on emerging technologies in the networking field, keeping current with industry advancements.
  • Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
  • Installed cabling, wireless routers and telephone systems for data communications networks.
  • Optimized network performance by monitoring and analyzing key metrics, making necessary adjustments.
  • Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
  • Ran cabling and installed data drops for new node installations.
  • Performed necessary maintenance to support network availability.
  • Diagnosed and resolved hardware, software and network problems and replaced defective components.
  • Installed patches and performed backups, system builds and image updates.
  • Troubleshot hardware and software to determine and rectify network problems.
  • Configured rack server network hardware considering rail depth, hardware mounting and cable routing.
  • Performed system patches, service packs, hot fixes and new security configurations.
  • Maintained thorough understanding of local area and wide area networking and components.
  • Dressed and installed fiber cabling and hardware.
  • Monitored operational and security procedures for numerous computers in network, related systems administration and maintenance protocols.
  • Traveled to remote office locations to install nodes and implement client software rollouts.
  • Configured and maintained network backup and recovery procedures.
  • Oversaw and managed operational and security requirements for numerous computers in network, related systems administration and regular maintenance.
  • Collaborated with networking personnel at providers and data centers to determine origination points for faults and recover from malfunctions.
  • Worked with outside vendors for fiber installations and service.
  • Supported users both local and by phone with problem resolution and education.
  • Performed tracing and patching operations for copper networks.
  • Collaborated with network administrator in moving private folders to new Exchange servers.
  • Configured, monitored and maintained email applications and virus protection software.
  • Operated 4-pair test equipment to terminate network cabling at blocks and routing points.
  • Diagnosed and executed resolution for network and server issues.
  • Designed and evaluated WAN and LAN connectivity technologies.
  • Performed network security design and integration duties.
  • Investigated and corrected problems with printers, copiers and other peripheral devices.

Senior Computer Technician

CompUSA Technical Services Inc.
06.1998 - 08.2000
  • Collaborated with cross-functional teams to develop innovative strategies for technology improvement initiatives.
  • Improved network security by conducting regular vulnerability assessments and implementing necessary updates.
  • Enhanced system performance by diagnosing and resolving complex hardware and software issues.
  • Reduced downtime through proactive monitoring of systems health and swift resolution of issues.
  • Mentored junior technicians, providing guidance on best practices to enhance their skills and performance levels.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Created user accounts and assigned permissions.
  • Installed, configured and maintained computer systems and network connections.
  • Installed and configured operating systems and applications.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Maintained office PCs, networks and mobile devices.

Education

Bachelor of Science - Information Technology

University of Texas At Austin
Austin, TX
2000

Skills

  • Strategic Planning
  • Verbal and written communication
  • People Management
  • Operations Management
  • Project Management
  • Project Coordination
  • Budget Management
  • Business Planning
  • Legal and Regulatory Compliance
  • Information Technology Management

Certification

  • PMI Certified - 2008
  • Microsoft Certified Systems Administrator - 2008
  • Apple Certified Server Administrator - 2007
  • HP / Toshiba Certified - 1998
  • A+ Certified - 1998
  • Security+ Certified - 2010

Member of the Board of Directors for AYSO Region 97

Division Director in Soccer for Under 7 Girls & Boys for Region 97.  Coached U6-U12 Boys teams for 6 years, & currently Intermediate Referee for 4 years. 

Timeline

Director of IT & Data Security

IColor Printing & Mailing Inc.
05.2018 - Current

Startup Founder & Managing Member

2DG Solutions LLC
12.2016 - Current

Director of Information Technology

Balboa Management Group LLC
08.2014 - 12.2016

Senior Storage Administrator

Walz Group LLC
01.2012 - 08.2014

Chief Technology Officer

Article 9 Agents LLC
08.2010 - 08.2012

Senior Technical Account Manager

TechRoom Inc.
05.2006 - 08.2010

Senior Network Technician

Global Service Solutions Inc.
09.2000 - 08.2006

Senior Computer Technician

CompUSA Technical Services Inc.
06.1998 - 08.2000

Bachelor of Science - Information Technology

University of Texas At Austin

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Joseph Peterson