Joseph Pettigrew III
Palm Coast
Summary
Dynamic Store Manager with a proven track record at Dollar Tree, excelling in inventory management and customer service. Enhanced sales through innovative merchandising strategies and effective team leadership. Skilled in training and mentoring staff, fostering a positive work environment while achieving high customer satisfaction and operational efficiency.
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Store Manager
Dollar Tree
07.2022 - 09.2024
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, optimizing stock replenishment processes to reduce shortages.
- Trained and mentored new staff on operational best practices and customer service standards.
- Implemented merchandising strategies that enhanced product visibility and increased sales potential.
- Coordinated staff schedules to maintain optimal coverage during peak shopping hours.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Owner/Operator
Self Employed Web
05.2017 - 06.2022
- Developed and managed comprehensive website strategies to enhance user experience and engagement.
- Oversaw all business operations, ensuring efficient project management and timely delivery.
- Utilized SEO tools to optimize website content, improving organic search visibility and traffic.
- Implemented digital marketing campaigns across social media platforms to increase brand awareness.
- Established client relationships through effective communication and tailored service offerings.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Assessed income and expenses and adapted plans to improve profit levels.
Detailing Manager
Pioneer Porsche
11.2006 - 07.2010
- Managed daily operations of detailing team, ensuring high-quality service delivery.
- Developed and implemented training programs for new staff, enhancing performance and efficiency.
- Oversaw inventory management, ensuring availability of supplies and materials for detailing services.
- Coordinated scheduling and workflow, optimizing workforce allocation for peak productivity.
- Conducted quality control inspections, maintaining adherence to company standards and customer satisfaction.
- Managed multiple projects simultaneously, ensuring timely completion and adherence to quality standards.
- Achieved high levels of customer satisfaction with attention to detail and excellent communication skills.
- Facilitated effective communication between departments for smooth coordination of projects involving multiple teams or stakeholders.
- Reduced resource waste by optimizing material usage during the detailing process.
- Oversaw inventory management, ensuring sufficient supplies were available for each project without overstocking materials.
- Conducted thorough quality control checks on completed projects, ensuring client satisfaction with final results.
- Coordinated exterior and interior washing of vehicles according to customer wishes.
- Inspected finished work to verify employee compliance with detailing standards.
- Oversaw inventory, equipment maintenance and bay cleaning.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Assistant Manager
Sonics Drive In
02.2001 - 07.2005
- Oversaw daily operations, ensuring adherence to company standards and procedures.
- Trained and mentored staff, enhancing team performance and service quality.
- Implemented inventory management practices, reducing waste and optimizing stock levels.
- Developed and executed promotional strategies, increasing customer foot traffic and sales.
- Managed cash handling procedures, maintaining accuracy in daily financial transactions.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Certificate - Photography
UCSD
San Diego, CA07-2018
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store opening and closing
- Training and mentoring
- Team leadership
- Friendly and positive
- Team leadership and coaching
- Outstanding communication skills
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- Inventory control
- Recruitment and hiring
- POS systems
- Goals and performance
- Team building and leadership
- Recruiting and hiring
- Operations management
- Leadership development
- Supply ordering
- Policies and procedures
- Store displays
- Staff supervision
- Staff management
- Employee scheduling
- Accurate cash handling
- Work Planning and Prioritization
- Opening and closing procedures
- Documentation and reporting
- Strategic thinker
- Operations
- Team development
- Retail sales techniques
- Product merchandising
- Payroll management
- Sales professional
- Customer response
- Accurate money handling
- Bank deposit procedures
- Loss prevention
- Bank and safe deposits
- Operational efficiency
- Inventory oversight
- Loss prevention procedures
- Retail merchandise quality standards
- Flexible schedule
- Vendor management
- Merchandise planning
- Delegating work
- Personnel development
- Project management
- Marketing and promotions
- Special events
- Employee terminations
- Hourly shift management
- Risk management
- Financial operations management
- Security system monitoring
- Mathematical aptitude
- Report generation
- Verbal and written communication
Certification
Certificate of Professional Photography
Timeline
Store Manager
Dollar Tree
07.2022 - 09.2024
Owner/Operator
Self Employed Web
05.2017 - 06.2022
Detailing Manager
Pioneer Porsche
11.2006 - 07.2010
Assistant Manager
Sonics Drive In
02.2001 - 07.2005
Certificate - Photography
UCSD