Joseph Phoenix
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Program Manager, Engagement Center
Boston Public Health Commission
06.2021 - Current
- Managed and supervised administrative and daily program operations, complying with policies and procedure within BPHC guidelines.
- Identified program obstacles and communicated possible impacts to team.
- Coached team members on productivity strategies to accomplish challenging goals.
- Compose weekly schedule in accordance to ratio guidelines.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Built and maintained relationships with community organizations.
- Developed and implemented dynamic communication strategies.
- Direct supervision of up to 20 subordinates. Responsible for performance management.
- Use independent judgement and discretion in order to de-escalate any disorderly behaviors.
- Managed weekly payroll for up to 20 subordinates.
Harm Reductionist
Boston Medical Center
06.2022 - 09.2023
- Provide harm reduction education and overdose prevention to participants and work with the team to address overdoses.
- Provide appropriate treatment information, referrals and linkages in order to help individuals improve safety and reduce risk behaviors.
- De-escalate any situations that arise within program. By utilizing effective conflict resolution skills to resolve any issues between guests, patients, and staff
- Ensure environment is safe and community orientated by helping guest follow general rules of the space.
- Develop an environment of community and respect.
- Use language that convey caring and is non-judgemental.
- Utilize motivational enhancement techniques and motivational interviewing that helps guest encourage guests to identify and prioritize their personal needs.
-
Program Manager, Outreach Services
Boston Public Health Commission
01.2020 - 06.2021
- Manage day-to-day operations of The Bureau of Recovery Services Outreach Team.
- Implement protocols and policies to ensure effective operations.
- Assist Director with new initiatives and projects.
- Supervise up to 16 subordinates, conduct weekly payroll duties, compose weekly staffing schedules.
- Provide senior leadership regarding all aspects of program operations.
- Represent BPHC and program at meetings, health fairs and conferences.
Outreach Coordinator I
Boston Public Health Commission
04.2019 - 01.2020
- Provide harm reduction materials to clients with SUD.
- Coordinates and monitors program activities as to ensure effective operations
- Initiate overdose protocol in order to reverse overdose, including use of NARCAN.
- Collaborate with outside agencies in order to educate in the realm of harm reduction.
- Oversee scheduling and payroll duties for up to 15 subordinates
- Responsible for inventory and ordering of all outreach supplies.
- Provide customer service to neighborhood groups, schools, businesses, and City of Boston.
Security Supervisor
Slades Bar And Grille
08.2015 - 04.2019
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Conducted regular patrols of facility to detect and deter security threats.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Collaborated with management to develop security policies and procedures.
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
- Developed and implemented strategies to prevent and respond to security incidents.
- Responded swiftly to security incidents and effectively resolved security issues.
- Kept team compliant with security protocols and appearance standards.
- Supervised team of 10 security personnel during shift.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
Sous Chef
Blue Hill Grille
05.2015 - 03.2019
- Acted as head chef when required to maintain continuity of service and quality.
- Planned and directed high-volume food preparation in fast-paced environment.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Mentored kitchen staff to prepare each for demanding roles.
- Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Monitored food and labor costs to verify budget targets were met.
- Coordinated with vendors to order supplies and maintain high quality standards.
- Planned promotional menu additions based on seasonal pricing and product availability.
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
- Assisted with menu development and planning.
Shift Administrator
Commonwealth Of MA Department Of Youth Services
03.1994 - 07.2014
- Provide therapeutic milieu for juvenile offenders.
- Compose weekly performance evaluations for 22 employees.
- Conduct internal investigations and report written findings.
- Oversee day to day operations of a programmatic school system for juvenile offenders.
- Promote professional growth and development amongst staff.
- Manage emergency situation appropriately and professionally, utilize crisis intervention as needed.
- Facilitate group and individual therapy sessions with residents.
- Conduct various trainings for newly hired employees.
Education
High School Diploma -
West Roxbury High School
West Roxbury06.1990
Skills
- Program Development and Management
- Performance Tracking and Evaluations
- Information Protection
- Verbal and Written Communication
- Attention to Detail
- Critical Thinking
- Conflict Resolution
- Managing Program Activities
- Managing Operations and Efficiency
- Good Judgment
- Community Outreach
- Employee Coaching and Mentoring
- Team Leadership
- Performance Monitoring
- Negotiation and Conflict Resolution
- Program Leadership
- Customer and Personnel Training
- Employee Scheduling
- Troubleshooting
- Recruitment and Hiring
Certification
- Behavior Management
- Non-violent crisis intervention instructor
- Incident report writing
- Group disturbance
- P.R.E.A
- Suicide prevention intervention
- Mechanical restraint trainer
- Therapeutic Interventions/mentoring
- Effective Supervision
- Group facilitation
- Served as an internal investigator for the Department of Youth Services for 8 years, where duties include; Conduct interviews, review video surveillance and report all findings to the proper channels for review.
Timeline
Harm Reductionist
Boston Medical Center
06.2022 - 09.2023
Program Manager, Engagement Center
Boston Public Health Commission
06.2021 - Current
Program Manager, Outreach Services
Boston Public Health Commission
01.2020 - 06.2021
Outreach Coordinator I
Boston Public Health Commission
04.2019 - 01.2020
Security Supervisor
Slades Bar And Grille
08.2015 - 04.2019
Sous Chef
Blue Hill Grille
05.2015 - 03.2019
Shift Administrator
Commonwealth Of MA Department Of Youth Services
03.1994 - 07.2014
High School Diploma -
West Roxbury High School
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<ul><li>Supervises, coaches, and evaluates teaching staff and Family Support Workers</li><li>Serves as site leader and keeps effective operation of Children’s Services programs</li><li>Collaborates with the Operations Coordinator to ensure that facility issues are reported and resolved promptly</li><li>Ensures that the site supports all safety standards, such as emergency drills, at the proper intervals</li><li>Always supports compliance with DCFS licensing standards</li><li>Provides guidance on problem solving, classroom management and curriculum implementation to teachers daily</li><li>Schedules and facilitates monthly site and team meetings, as appropriate</li><li>In addition to the responsibilities listed above, as a Program Site Manager of Marillac St</li><li>Vincent DePaul Social Center employees are responsible for the following:</li><li>Demonstrated success navigating complex organizational structures; using influence and soft skills to move ideas to implementation; comfort with ambiguity, adapting to change; and managing under different circumstances</li><li>Sophisticated communication style that shows ability and commands respect, while also recognizing and using knowledge of others</li><li>Outstanding listening skills with the ability to uncover the factual issues affecting sites</li><li>Experience working successfully in a multi-site organization with proven success integrating into new work environments</li><li>Participates in civic engagement activities that advance the mission of Marillac Social Center</li><li>Advances parent leadership development</li><li>Performs other duties as assigned</li><li>Must be able to lift to fifty pounds (average child’s weight)</li></ul> at Marillac Social Center<ul><li>Supervises, coaches, and evaluates teaching staff and Family Support Workers</li><li>Serves as site leader and keeps effective operation of Children’s Services programs</li><li>Collaborates with the Operations Coordinator to ensure that facility issues are reported and resolved promptly</li><li>Ensures that the site supports all safety standards, such as emergency drills, at the proper intervals</li><li>Always supports compliance with DCFS licensing standards</li><li>Provides guidance on problem solving, classroom management and curriculum implementation to teachers daily</li><li>Schedules and facilitates monthly site and team meetings, as appropriate</li><li>In addition to the responsibilities listed above, as a Program Site Manager of Marillac St</li><li>Vincent DePaul Social Center employees are responsible for the following:</li><li>Demonstrated success navigating complex organizational structures; using influence and soft skills to move ideas to implementation; comfort with ambiguity, adapting to change; and managing under different circumstances</li><li>Sophisticated communication style that shows ability and commands respect, while also recognizing and using knowledge of others</li><li>Outstanding listening skills with the ability to uncover the factual issues affecting sites</li><li>Experience working successfully in a multi-site organization with proven success integrating into new work environments</li><li>Participates in civic engagement activities that advance the mission of Marillac Social Center</li><li>Advances parent leadership development</li><li>Performs other duties as assigned</li><li>Must be able to lift to fifty pounds (average child’s weight)</li></ul> at Marillac Social Center