Joseph Pickell
Venice,FL
Summary
History of improving shop productivity and work efficiency through hands-on management and good decision-making skills. Organized and disciplined with excellent communication, problem-solving and planning abilities.
Overview
12
12
years of professional experience
Work History
Shop Foreman
Glade And Grove Equipment
07.2022 - Current
- Used hand and power tools, equipment, and instruments accurately.
- Oversaw maintenance and repair of shop equipment.
- Trained and coached employees to improve performance and skills.
- Directed daily operations of team of 3 technicians and shop professionals.
- Diagnosed equipment, looked up current parts and installed parts then verified the repair.
- Continuing training at the manufacturer training facilities over various types of equipment.
Automotive Technician
Quality Tire And Service Center
08.2019 - 12.2022
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Farm Mechanic
BuySod
03.2019 - 08.2020
- Minimized environmental impact from agricultural activities through responsible waste disposal practices related to mechanic work.
- Assisted in the implementation of new technology advancements, ensuring a seamless integration into existing operations.
- Managed equipment maintenance schedules, coordinating closely with farm supervisors to minimize disruption to daily tasks.
- Streamlined repair processes with effective record-keeping and inventory management of spare parts and tools.
- I was responsible for repair and maintenance for all the equipment from hand held power tools to self propelled sod harvesting equipment.
Service Manager/Onsite Technician
TriGreen Equipment
03.2015 - 03.2019
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Developed strong relationships with customers through clear communication and excellent problem-solving skills.
- Upheld company reputation by adhering to strict quality standards during all repair work.
- Increased customer satisfaction through efficient roadside assistance and quality repairs.
- Assisted in training new technicians, sharing knowledge, and best practices to improve overall team performance.
- Able to diagnose and repair down units at the customers location.
Road Service Technician
D&G Equipment
04.2012 - 12.2014
- Collaborated with dispatch team to ensure timely arrival at job sites, minimizing customer wait times.
- Enhanced safety by conducting thorough inspections of vehicles before and after service appointments.
- Developed strong relationships with customers through clear communication and excellent problem-solving skills.
- I was responsible for most of the John Deere sprayers in lower michigan. Keeping them up and running during minimizing their downtime.
Education
Master Technician - Agricultural Equipment Technology
John Deere University
SenatobiaAssociate of Applied Science - Automotive Service
Baker College
Owosso, MI12.2010
Skills
- Safety Management
- Workplace Safety
- Safety awareness
- Task Delegation
- Equipment Operation
- Equipment usage
- Product Inspection
- Problem-Solving
- Electrical/Hydraulic Schematic understanding
Timeline
Shop Foreman
Glade And Grove Equipment
07.2022 - Current
Automotive Technician
Quality Tire And Service Center
08.2019 - 12.2022
Farm Mechanic
BuySod
03.2019 - 08.2020
Service Manager/Onsite Technician
TriGreen Equipment
03.2015 - 03.2019
Road Service Technician
D&G Equipment
04.2012 - 12.2014
Master Technician - Agricultural Equipment Technology
John Deere University
Associate of Applied Science - Automotive Service
Baker College
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