Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joseph Pilgreen

Tarboro,NC

Summary

I aim to secure a position with a stable and profitable organization, mirroring the successful environments I've thrived in throughout my career. I look forward to being a valued team member and utilizing my business experience and training to the fullest.

Hardworking production leader able to motivate employees to meet challenging demands. Work well under pressure to solve and prevent production problems. Safety-driven, detail-oriented and focused on continuous improvement.

Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details.

Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Tarian Security Group LLC
02.2024 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.

Police Officer

City of Rocky Mount
07.2022 - 01.2024
  • Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
  • Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
  • Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
  • Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
  • Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
  • Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.

Police Officer

Town of Sharpsburg
06.2021 - 06.2022
  • Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
  • Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
  • Built excellent rapport and working relationship with community to build trust and improve upon communication.
  • Identified, pursued and arrested suspects and perpetrators of criminal acts.
  • Monitored criminal activity in community to identify suspicious activity.
  • Monitored traffic violations, issuing citations as necessary.
  • Assisted in special investigations and crime prevention programs.

Sales Representative

Carolina Eagle-Budweiser
10.2020 - 05.2021
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Retained excellent client satisfaction ratings through outstanding service delivery.

Security Supervisor

Weiser Service Inc.
06.2020 - 09.2020
  • Conducted regular patrols of facility to detect and deter security threats.
  • Recorded incident reports with detailed accounts of occurrences.
  • Monitored alarm systems and CCTV footage to enable prompt attention and response.
  • Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
  • Supervised and evaluated security staff performance to determine compliance with safety regulations.
  • Prepared and submitted reports to keep management informed of security activities and developments.
  • Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.

Deputy Sheriff

Edgecombe County Sheriff's Office
02.2017 - 01.2020
  • Handled high-pressure situations calmly and professionally, minimizing risks to public safety.
  • Served warrants efficiently while maintaining strict adherence to legal guidelines and procedures.
  • Assessed potentially dangerous situations quickly; employed de-escalation techniques when needed to maintain peace.
  • Collaborated with other law enforcement agencies for joint operations, resulting in improved efficiency and effectiveness.
  • Provided public safety assistance at community events to maintain safe and secure environments.
  • Investigated incidents and crimes, collected evidence, and recorded witness statements.
  • Participated actively in ongoing training programs designed to enhance skills necessary for deputy sheriff duties.
  • Demonstrated leadership ability within department ranks by mentoring junior deputies and serving as a reliable source of support for colleagues.

Detention Officer

Edgecombe County Sheriff's Office
01.2015 - 10.2016
  • Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
  • Processed inmates by taking photographs and fingerprints.
  • Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
  • Took custody of prisoners from arresting officers to begin processing into detention facility.
  • Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
  • Conducted physical searches of prisoners and premises in search of weapons and contraband.

Store Manager

Lids Locker Room
06.2010 - 12.2014
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.

Sales Associate

U.S. Cellular
05.2004 - 06.2010
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Education

BLET -

Edgecombe County Community College

Bachelor of Science - Business Criminology, Sociology and Criminology

University of North Carolina at Wilmington

Associate of Arts -

Cape Fear Community College
05.2011

Skills

  • Driven individual with a competitive winning attitude, leader, and excellent team player Strong ability to identify opportunities, plan, and execute solutions to deliver results As a highly organized individual, I have successfully handled multiple tasks and projects simultaneously, demonstrating my ability to prioritize and manage my time effectively Exceptional communication, relationship-building, and networking skills
  • Integrity and Honesty
  • Conflict de-escalation
  • Report Writing
  • Relationship building and management
  • Community Engagement
  • Human relations
  • Crisis intervention and deescalation

Certification

  • Officer Survival: Vehicle Stops
  • Officer Survival: Domestic Violence Response
  • Police Law Institute (PLI)
  • DWI Detection & SFST
  • Critical Intervention Team (CIT) Training
  • Advanced Roadside Impaired Driving Enforcement (ARIDE)
  • Basic Criminal Investigation
  • High Risk Warrant Service
  • Tactical Mindset
  • Comprehensive Roadside Interdiction
  • Roadside Detection and Interview
  • Basic Interview and Interrogation
  • Street Gang Intelligence
  • Scuba Diver

Timeline

Shift Supervisor

Tarian Security Group LLC
02.2024 - Current

Police Officer

City of Rocky Mount
07.2022 - 01.2024

Police Officer

Town of Sharpsburg
06.2021 - 06.2022

Sales Representative

Carolina Eagle-Budweiser
10.2020 - 05.2021

Security Supervisor

Weiser Service Inc.
06.2020 - 09.2020

Deputy Sheriff

Edgecombe County Sheriff's Office
02.2017 - 01.2020

Detention Officer

Edgecombe County Sheriff's Office
01.2015 - 10.2016

Store Manager

Lids Locker Room
06.2010 - 12.2014

Sales Associate

U.S. Cellular
05.2004 - 06.2010

BLET -

Edgecombe County Community College

Bachelor of Science - Business Criminology, Sociology and Criminology

University of North Carolina at Wilmington

Associate of Arts -

Cape Fear Community College

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